Active sync winsock errors

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stern

7 posts

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#2275 16-Sep-2004 14:03

I'm having problems connection to activesync over bluetooth

I'm using an orange spv c500 and a sunix (zeevo) bluetooth dongle.

I removed the zeevo/widcomm stack when I installed XP SP2 hoping a could get a utility that relies on the XP Native drivers to function only to find SP2 couldn't recognise my device. I lost my driver cd with the original stack so had to upgrade drivers from the web and find a replacement stack.

after hours of looking I finally followed an article on jonsguides.co.uk which directed me to download the IBM/widcomm stack and patch it to get around XP signed vs unsigned driver problems

FINALLY it worked again I had a working stack and bluetooth is go again. HOWEVER when I try to connect to activesync over bluetooth, everything goes ok the notification shows that and I authorise the smartphone to access the serial port and then the active sync logo starts turning and goes green. it shows the serial com port as being connected and the smartphone shows as connected and the sync progress bar appears but doesn't go anywhere. then after about 5 seconds of that I get a notification on the SPV saying

" Error

Cannot connect to PC due to and unexpected error in Winsock service.

Please try again. If the problem persists reset your device."

I have uninstalled all the drivers and devices and the IBM stack started again reinstalled and exactly the same thing happens.

I can still send files etc to the device. I just can get active sync to connect which is the most important part!

someone please help me I'm tearing my hair out here and I'm on the verge of going out tomorrow and buying a new dongle.!!!!!!!!!!!!!!

freitasm

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#8608 16-Sep-2004 16:53

Do you have any personal firewall installed on your computer? Is the new XP SP2 firewall enabled? Is it configured to allow ActiveSync communications?

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stern

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#8625 17-Sep-2004 02:15

I disabled the windows firewall and it doesn't work. I also tried it with the firewall on activesync is allowed through it's in the exceptions list

I don't have any other firewalls I have tried with the dongle in a hub and directly plugged into the tower and the same happens

alk

5 posts

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#8783 23-Sep-2004 03:33

I have the same problem with XP SP2 and Activesync 3.7.1
It doesn't connect my ipaq 2215 even over USB cradle. Disabling XP SP2 firewall or enabling two applications in Exceptions list doesn't change anything. The only way to connect is over Irda on my notebook.
Desktop PC can't connect neither thru USB nor bluetooth dongle.
I found some references in ms.*.activesync newsgroup with the same problems and no any real way to overcome.
If you have some ideas to diagnose at least please apply.

freitasm

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#8785 23-Sep-2004 07:23

Perhaps a problem with the USB driver? Have you tried reinstalling ActiveSync on top of the current one (without removing it)?

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alk

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#8814 24-Sep-2004 00:16

So you mean to install Activesync 3.7.1 again. Ok I'll try - before I was adviced to uninstall Activesync and install from scratch. Failed.
Anyway, I'll do that and report.

alk

5 posts

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#8849 25-Sep-2004 00:31

I reinstalled ActiveSync over installed version. The same result - no way to connect over USB. Activesync can't connect. Connection Manager is in Exceptions list of Windows Firewall.
Here is a WCESCOMM.LOG file for connection session attempt.
09/24/2004 16:27:04.486 - USB: Event 32768, name \\?\USB#Vid_03f0&Pid_1016#4&1094fec1&0&2#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
09/24/2004 16:27:04.486 - USB: Device Arrival notification
09/24/2004 16:27:04.496 - UsbComm: Open device .
09/24/2004 16:27:04.496 - ConnectWizard: Connection Wizard ended.
09/24/2004 16:27:04.566 - Serial: Starting device detection at 115200.
09/24/2004 16:27:04.566 - UsbComm: Change DTR to 1.
09/24/2004 16:27:04.596 - UsbComm: Change DTR to 1.
09/24/2004 16:27:07.511 - ConnectWizard: User started Connection Wizard.
09/24/2004 16:27:07.521 - UsbComm: Change DTR to 0.
09/24/2004 16:27:07.531 - UsbComm: Closed device.
09/24/2004 16:27:09.824 - Start scan for serial devices.
09/24/2004 16:27:09.834 - COM1 - Available.
09/24/2004 16:27:09.834 - COM2 - Available.
09/24/2004 16:27:09.834 - End scan for serial devices.
09/24/2004 16:27:09.844 - ConnectWizard: Scan \\.\COM1 for CE device.
09/24/2004 16:27:09.844 - ComSerial: Open device <\\.\COM1>.
09/24/2004 16:27:09.844 - AutobaudDetect: Start.
09/24/2004 16:27:14.861 - AutobaudDetect: No device found, detection failed.
09/24/2004 16:27:14.871 - ComSerial: Closed device.
09/24/2004 16:27:14.871 - ConnectWizard: Scan \\.\COM2 for CE device.
09/24/2004 16:27:14.871 - ComSerial: Open device <\\.\COM2>.
09/24/2004 16:27:14.871 - AutobaudDetect: Start.
09/24/2004 16:27:19.908 - AutobaudDetect: No device found, detection failed.
09/24/2004 16:27:19.919 - ComSerial: Closed device.
09/24/2004 16:27:21.981 - ConnectWizard: Failed to find device.
09/24/2004 16:27:21.981 - ComSerial: Open device .
09/24/2004 16:27:21.981 - ConnectWizard: Connection Wizard ended.
09/24/2004 16:27:22.022 - Serial: Starting device detection at 19200.
09/24/2004 16:27:22.022 - ComSerial: Change DTR to 1.

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freitasm

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#8857 25-Sep-2004 10:27

I know it's a long shot, but have you tried to turn the USB connection off in the Connection Settings, reboot and then turn it on again?

Is this device connected to a USB HUB or directly to your computer?
What kind of computer is this? Is this based on a VIA Chipset older than three years?
Do you have Power Management enabled for all USB devices on Device Manager?

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alk

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Wannabe Geek
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#8981 29-Sep-2004 03:51

Yes, I disabled USB connection in Activesync settings. Aftre reboot I enabled it and got the same result. No connection.
I tried it on two machines. My desktop PC is HP Vectra VE based on classic 440BX chipset, another one is IBM TP600X notebook which is on Intel chipset.
Connection is directly to USB port of PCs, power management is enabled by default and I never changed it before. By the way, both these computers worked fine with previous Activesync 3.7 (supplied with ipaq) and XP including upgraded to SP1.
Initially the problem was with notebook after I installed XP SP2 on it. After reboot XP SP2 poped up with window asking to block/unblock Connection Manager. I unblocked it but had no chance to connect over bluetooth and later over USB cradle. Then I decided to test it with desktop PC which already contained Activesync 3.7 before and worked until I uninstalled it because didn't use Activesync with desktop PC. I installed 3.7.1 several times by several advices in newsgroup but failed to connect with almost all combinations of install/uninstall/reboot/enable fw/disable fw etc.
It's very annoying because there is no direct MS instructions on how to manage with MS Activesync under XP SP2 and particularly there is no way to diagnose the bug. Nothing happen, no traces found neither in Event Log nor firewall one.
I hope that's not my own case.

da_vinci

1 post

Wannabe Geek

#9296 13-Oct-2004 03:11

Hey alk,

I have had exactly the same errors. I have also moved to XP SP2 and I have battled unbelievably to get AS and my iPAQ h2200 (sounds like yours) and have tried everything that you have done to get this to work. (Deleted the USB ports and let the computer find them again, disable and enable legacy USB support, changed the power settings, used AS3.7 and 3.7.1, played around with the XP SP2 firewall, completely flattened my iPAQ and restarted)

No joy. So you are not the only one experiencing this problem.

I have a Compaq Presario 2700 Laptop.

alk

5 posts

Wannabe Geek
Inactive user

#10168 13-Nov-2004 03:33

Hopefully after some experiments with diiferent PC ans OS installed I found out that the problem was not with Windows XP SP2 or any other version of PC's operational system. The only source of troubles was my ipaq with rather well known DB_notify_evets database bug described even in Microsoft KB -
http://support.microsoft.com/default.aspx?scid=kb;EN-US;829089
Moreover, there are some freeware apps to fix the bug:
http://www.scarybearsoftware.com/ppc_cn_overview.html

I managed to find this bug after hard reset the ipaq and compare two backups (one contained my full system and another was made from system after hard reset). I noticed that if I restore DB_notify_events in "Other Databases" branch of my main backup the activesync stops connecting. Restoring the state of after_hardreset backup for this databse immediately returns activesync back to be connected.

I tried to find some help from HP support but they just forward me to MS. And vice versa. Thanks God, I got it! Hope it can help others, especially people posted me "supportive" confirmations.