Connecting Synology to Vodafone Ultra Hub

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dafman

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#268649 30-Mar-2020 16:05

I've just moved address. My Synology NAS was connected to Spark VDSL router at old address, now connected to a Vodafone Ultra Hub (Kapiti cable).

I can see my Synology is connected to the router for local access, however the Synology is unable to connect to the internet.

I ran through the router set up via Synology Control Panel and got the following message.

I've had a good look through Google but cannot find any set up information online. Any suggestions on next steps please?

(Note, I have a reasonable lay understanding of all things tech, but am not an IT professional, so please keep it as simple as possible).

Many thanks in advance.

RunningMan

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#2450163 30-Mar-2020 16:38

Given it's DNS that is showing as failed, it may be due to the intermittent DNS issues Vodafone customers have been reporting over the last few days. Not sure if is resolved yet or not.

cyril7

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#2450182 30-Mar-2020 17:12

Hi, did you purhaps manually set the DNS sevice in the past and its set to Spark DNS servers which cannot be accessed from Voda, maybe check on that in the control panel under Network, you could also try setting it manually (if not already) but use Google DNS instead ie 8.8.8.8 and 8.8.4.4 to see if that works

Cyril

dafman

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#2450205 30-Mar-2020 17:54

Thanks for the replies, but I am struggling.

Am hoping someone with a Synology connect to an Ultra Hub could step me though the network settings in control panel?

cyril7

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#2450222 30-Mar-2020 18:19

Click manually configure dns and set the preferred dns to 8.8.8.8 and 2ndry to 8.8.4.4

Cyril

dafman

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#2450380 31-Mar-2020 09:21

cyril7: Click manually configure dns and set the preferred dns to 8.8.8.8 and 2ndry to 8.8.4.4

Cyril

Thanks Cyril - I tried settings as suggested, but Diskstation says unable to connect - any other thoughts?

cyril7

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#2450384 31-Mar-2020 09:36

Hi, just realised you have your gateway pointing to 192.168.1.254, this is incorrect for a Voda router, make it 192.168.1.1

dafman

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#2450398 31-Mar-2020 10:17

cyril7:

Hi, just realised you have your gateway pointing to 192.168.1.254, this is incorrect for a Voda router, make it 192.168.1.1

PERFECT - thanks Cyril, appreciated.

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Jase2985

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#2451419 31-Mar-2020 11:40

dafman:

cyril7:

Hi, just realised you have your gateway pointing to 192.168.1.254, this is incorrect for a Voda router, make it 192.168.1.1

PERFECT - thanks Cyril, appreciated.

did it work?

dafman

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#2451438 31-Mar-2020 11:52

Jase2985:

did it work?

Yes - up and running now. Help appreciated.