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kiwifidget

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#284020 25-Mar-2021 17:55
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Seems I am lurching from one crisis to another today.

 

I have an HP Probook 430 G3, running Windows 10.

 

It has a Gbe port and when I am cabled into my home network I get very poor performance.

 

 

 

 

Other cabled devices all reach 900Mbps.

 

I have unplugged a couple of these and put the laptop in its place, using same ethernet cable and I cannot get an improvement on the above.

 

I've not bothered to do a speedtest until today on this laptop since upgrading to Giga-fibre last month.

 

I thought it was a bit slow and I was right.

 

Here are the vitals from Windows..

 

 

Cat6 cables are in use.

 

I've rebooted also. For now I have run out of ideas.

 

Some help would be most appreciated, thank you.





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kiwifidget

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  #2680617 25-Mar-2021 18:41
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So route from laptop to router is...

 

Laptop >> 5m cat6 cable >> TP-Link TL-SG108 >> 2m cat6 cable >> wall patch >> internal cat6 cabling >> patch panel >> 0.3m cat6 cable >> Edimax SG-1016 >> 1m cat6 cable >> VF Ultrahub

 

 

 

Have managed to get a boost by removing some hops... so now...

 

Laptop >> 5m cat6 cable >> wall patch >> internal cat6 cabling >> patch panel >> 0.3m cat6 cable >> Edimax SG-1016 >> 1m cat6 cable >> VF Ultrahub

 

 

 

 

Still not optimal but much better.





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kiwifidget

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  #2680619 25-Mar-2021 18:47
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My network is the Ultrahub connected to the Edimax SG-1016. Then to a patch panel and then internal cabling to wall ports.

 

All devices are attached to Gb switches plugged into the other end of the internal cabling.

 

So the laptop appears to really not like going through 2 switches, whereas all the other devices are happy to.

 

So still weird.





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freitasm
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  #2680663 25-Mar-2021 20:34
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Drivers for this network adapter are updated to the latest version?





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michaelmurfy
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  #2680668 25-Mar-2021 20:37
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Try the following:

 

If you're using Windows open up the Command Prompt or Powershell under Administrator mode and type the following:

 

netsh int tcp set global autotuninglevel=normal

 

Then reboot.





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kiwifidget

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  #2680728 25-Mar-2021 21:23
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@freitasm , yes, according to Windows they are.

 

 

HP Support Assistant also says all updates are installed.





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kiwifidget

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  #2680742 25-Mar-2021 21:52
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@michaelmurfy , thank you, but would if I could.

 

Turns out that I cannot run cmd or powershell as admin. When I attempt to, absolutely nothing happens.

 

Cmd window does open in non-admin mode. Powershell not at all.

 

I hope I dont need to do a Windows re-install.





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freitasm
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  #2680744 25-Mar-2021 21:55
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You can't run in admin mode because your account is not an admin and you don't know the password for another account?





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kiwifidget

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  #2680746 25-Mar-2021 22:04
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@freitasm , my account is the only one and it is a local administrator account.





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freitasm
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  #2680797 25-Mar-2021 22:16
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So you should be able to run as Admin mode. Hit the Start button, type CMD and click Run as Administrator. Don't you have this option?

 





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kiwifidget

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  #2680799 25-Mar-2021 22:19
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Yep, that option is there, but when I click it, nothing happens.

 

Just created a desktop shortcut for cmd.exe and set it to run as admin, this seems to work so will try michaelmurfy's suggestion now.





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freitasm
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  #2680800 25-Mar-2021 22:20
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Good stuff.





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kiwifidget

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  #2680803 25-Mar-2021 22:28
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The first run of the speedtest after rebooting was pitiful, but after a few retries I got this...

 

 

So more improvement which is nice.

 

Thanks @freitasm and @michaelmurfy for your help.

 

It's been a big day of fixing stuff, time to go to sleep before I find something else that isnt working :)

 

 





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michaelmurfy
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  #2680807 25-Mar-2021 22:53
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Excellent :) was a driver / Windows update that caused it then!





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kiwifidget

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  #2680872 26-Mar-2021 08:19
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@michaelmurfy , no, there was no driver update to be found. I used the netsh command you advised.





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timmmay
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  #2680892 26-Mar-2021 09:04
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For HP machines sometimes it's best to go to the HP site and download them manually.


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