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prat33k

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#302737 16-Dec-2022 00:16
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Hey guys

 

I am really out of ideas at this point and need some help to figure out how to deal with this. 

 

There is a very weird network speed issue in my hand that I am trying to assist for a business network of a client. 

 

They have a Digital Island 1G fibre connection plugged into a Sonicwall TZ270 doing WAN via DHCP/VLAN10 (this is sort of a new connection for them with new hardware, after recent site move). There is then an Aruba POE switch carrying their local vlans and distributing network to the end devices including WiFi.

 

The weird issue is that for the past week every morning, before the first user arrives and in the evening around 5 PM the network comes to almost a hault. 

 

Normally, for the whole day there are no issues reported and my speed tests to the internet are very good (500Mbps Down/400Mbps Up). I have noticed that around 5 PM, they start seeing the slow down (immediate and not gradual) where the speed test to internet is very inconsistent. From the same PC and same speedtest server, the speeds are like this (400 Mbps Down / 1-10 Mbps up) or like this below as well.

 

 

When the issue is active, I have tried doing local speedtest using Laptop - Sonicwall - Switch - PC and also laptop - Switch - PC setup and get comfortably get speeds around 700+ Mbps, so the local network/link to firewall and switch is not impacted and its only the WAN link.

 

I have also used Realtime interface trafic monitoring and there's just normal traffic through interfaces and nothing is being bottlecked.

 

This always fixes itself once the Sonicwall is rebooted and just occurs at the next time (5 PM or before 8 AM)

 

 

 

 

 

I am really out of ideas and it's pushing the pressure from the users because of the Christmas period nearing. 

 

Can anyone suggest what can I check next or possibly look at the issue next. I haven't raised to Digital Island yet but I need to give them good proof, so the ticket is raised past the L1 team for actual checking as I have done the normal troubleshooting already.

 

Thank you for reading and help.


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prat33k

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  #3010572 16-Dec-2022 00:24
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Just ran another speedtest and this is what I see now https://www.speedtest.net/result/14077539727 :/




michaelmurfy
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  #3010573 16-Dec-2022 00:24
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This 100% sounds like a Sonicwall issue instead of a Digital Island issue. You really need to verify this without the Sonicwall in place and use a router that is known to do Gigabit routing fine.

Take a look at the CPU / Memory load as well as logs of the Sonicwall and also ensure you’re running up to date firmware on it.




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prat33k

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  #3010589 16-Dec-2022 07:51
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Hey thanks for the reply. I have that in mind but any idea about it working for most of the day and only causing issues on these tones?
Also don’t know if it’s a config problem or hardware limitation but even then this should be able to do such speeds that it can attain for the rest of the day.



Lias
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  #3012623 21-Dec-2022 06:44
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What michaelmurfy said pretty much.

 

If it was me, I'd be ensuring the firmware was up to date, checking CPU/RAM usage, and failing that I'd be combing through the logs around the time the slowdown starts and looking for any interesting events or entries.





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