Need Help Connecting TP-Link X55 to 2Degrees

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MattoW

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Wannabe Geek

#303989 26-Mar-2023 18:20

Hi everyone,

I'm wondering if anyone can help me out:

I just got a 2-pack of TP-link X55, and I've been trying all afternoon to set it up. I've read all of the info I can find, including here on Geekzone. I've tried connecting directly to the Chorus ONT:

DCHP
VLAN ID: 10 etc.
2degrees website confirms this correct under "BYO modem"

Followed the steps on the app, set up the network, but no Internet connection. Seems like only one LAN plug in the Chorus box is active, and the LAN plug in the X55 unit doesn't seem to make a difference.

With that having failed, I tried to reset and plug the X55 into the 2degrees Fritzbox. No luck there either. I checked the LAN2 port was connected by hooking up my laptop.

Reading reviews etc. before buying this stuff, I thought I'd work it out; so many people said plug and go with the right settings. I think I'm out of my depth.

Any suggestions? Much appreciated.

corksta

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#3054965 26-Mar-2023 19:01

Welcome to Geekzone. Were you an existing customer or have you just signed up?

If you were already a customer chances are you might be on the “old” method of authentication which uses PPPoE, being your 2degrees username and broadband password.

MattoW

4 posts

Wannabe Geek

#3054973 26-Mar-2023 19:40

Cheers, I thought of that. But I called 2degrees, and they told me ppoe doesn't apply to fibre. They weren't much help. On the Fritzbox, I can see my username, and 4 asterisks for password. The 2degrees guy told me my password was 9 characters. That username and password didn't help by trying to connect via ppoe.

corksta

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#3055024 26-Mar-2023 20:10

It doesn’t apply to new connections but not all existing customers have been transferred over yet. I’m on fibre with 2degrees and can only get a connection by using PPPoE. From memory I think your broadband password is or may be separate to your account password.

insane

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2degrees

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#3055025 26-Mar-2023 20:12

If you had a Fritzbox then you'll be PPPoE, needing credentials etc. If you signed up after November-ish last year and got a Netgear Orbi then you'll simply be DHCP.

Unless of course you had signed up pre-November and have been moved onto their new systems.. but presumably they notify customers if that's the case.

Spyware

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#3055026 26-Mar-2023 20:21

MattoW: Cheers, I thought of that. But I called 2degrees, and they told me ppoe doesn't apply to fibre. They weren't much help. On the Fritzbox, I can see my username, and 4 asterisks for password. The 2degrees guy told me my password was 9 characters. That username and password didn't help by trying to connect via ppoe.

And you also have to set the vlan tag to 10.

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Gordy7

gordy7
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#3055029 26-Mar-2023 20:27

It is not clear from your posts. Does your Fritzbox get you 2 degrees internet with DHCP and Vlan 10?

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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MattoW

4 posts

Wannabe Geek

#3055035 26-Mar-2023 20:52

I'm not sure. I can't find that info if I access the fritzbox. 2degrees weren't much help with that bit. I'll need to callbthrm back and hopefully a different person will be able to tell me my PPPOE credentials so I can try it.

Gordy7

gordy7
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#3055044 26-Mar-2023 21:12

For a 2D Fritzbox look here:

https://www.2degrees.nz/help/broadband-help/modem-settings/fritzbox-7530

If you are getting internet then look here for a BYO modem:

https://www.2degrees.nz/help/broadband-help/modem-settings/byo-modem-help

It appears you don't need PPoE with fibre.... DHCP (Automatic IP/Dynamic IP/IP over Ethernet) is required along with VLan Tag =10.

For the X55 the ONT should connect to the X55 Wan port.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3055496 27-Mar-2023 20:26

I guess you are probably up and running now with your X55 and 2degrees.

Just out of curiosity I found the following for X55 and Contact.... should also work with 2degrees...

https://contact.co.nz/-/media/contact/pdfs/terms-and-conditions/broadband/quick-set-up-guide-for-tp-link-deco-x55.ashx

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

MattoW

4 posts

Wannabe Geek

#3055564 27-Mar-2023 21:12

Nah, I haven't made any progress. I was trying to get through to 2degrees today to get PPPoE login info but gave up after half an hour waiting. I'll try again later in the week. It simply won't connect via DHCP, and it's not a complicated process to connect. It must be a PPPoE connection as suggested above. Thanks for your help regardless.

Gordy7

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#3055636 27-Mar-2023 23:02

If you are chopping and changing between your fritzbox router using pppoe and your x55 using dhcp then there will be a considerable delay at 2degrees before a new IP address is issued. Called a lease time. An expert on GZ may have a better idea what that wait period would be....

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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Gordy7

gordy7
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#3059767 6-Apr-2023 15:20

I guess no news is good news!

Were you successful connecting to 2degrees with the X55 on PPPoE or DHCP?

For other readers how is the WiFi with a pair of X55 routers?

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.