UniFi Dream Router - connecting to One NZ

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andrewlaery

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#306881 30-Aug-2023 17:38

Hi Team,

I have just purchased a new UniFi Dream Router (UDR). My ISP is OneNZ Fibre.

Im trying to get the UDR to establish a connection to OneNZ Fibre but I cant for the life of me get it to connect. Ive tried speaking with the technical team at OneNZ, but they were unable to help (they did provide me my username which I needed), in addition ive worked through the settings on this page https://one.nz/help/broadband/modem-support/byo-modem/. Im pretty sure I need a PPPoE connection, in saying that, not 100% sure.

Has anyone had any luck connecting a UDR to OneNZ and could provide insight as to how they did it?

Thanks!

SomeoneSomewhere

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#3121976 30-Aug-2023 17:44

It looks like you do not want PPPoE - just straight DHCP.

Make sure you have the correct port on the ONT.

Jiriteach

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#3121978 30-Aug-2023 17:51

Its just DHCP so default connection will do on the UDR but you need to VLAN tag it 10.

https://one.nz/faq/modem-settings-for-a-non-one-nz-modem

So only things you need to set is VLAN ID - 10 and make sure its DHCP which it should be by default. That should connect no problems ont the UDR.

-- opinions expressed by me are solely my own. ie - personal

andrewlaery

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#3121980 30-Aug-2023 17:54

I have the following connection options (IPv4 Connection): Static IP, DHCPv4 or PPPoE. I will try again using the DHCPv4 option, the issue there is it then doesnt give me an option to put in a username/password (like it does going through the PPPoE connection type. Ive tried the DHCPv4 option before and it didnt work (it just hangs / wagon wheel).

Regarding the ONT Port, ive got a standard Chorus ONT with the following port options: TEL, LAN1, LAN2, LAN3, LAN4. Then buttons for WLAN, WPS and LED. So far I have just been connecting to LAN1 (which is what I have been using to connect for my Vodafone/OneNZ Modem, which is what I am trying to replace).

Jiriteach

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#3121984 30-Aug-2023 17:58

andrewlaery:

I have the following connection options (IPv4 Connection): Static IP, DHCPv4 or PPPoE. I will try again using the DHCPv4 option, the issue there is it then doesnt give me an option to put in a username/password (like it does going through the PPPoE connection type. Ive tried the DHCPv4 option before and it didnt work (it just hangs / wagon wheel).

Regarding the ONT Port, ive got a standard Chorus ONT with the following port options: TEL, LAN1, LAN2, LAN3, LAN4. Then buttons for WLAN, WPS and LED. So far I have just been connecting to LAN1 (which is what I have been using to connect for my Vodafone/OneNZ Modem, which is what I am trying to replace).

DHCP does not require a username/password. Literally tick DHCPv4 and ensure VLAN ID is set to 10.

Check the lights on the ONT as sometimes Port2/LAN2 is enabled as opposed to Port1/LAN1. It could be either and should goes into the WAN on the UDR.

-- opinions expressed by me are solely my own. ie - personal

CYaBro

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#3121985 30-Aug-2023 17:59

I've setup a few Dream Machines on Vodafone and all you need is VLAN ID enabled and set to 10 and set IPv4 Connection to DHCPv4.

No credentials needed.

Opinions are my own and not the views of my employer.

andrewlaery

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#3121999 30-Aug-2023 19:25

Awesome - thanks team. Problem solved. I had tried the DHCPv4 previously but it was hanging. I think the issue was not having an active internet connection from the device i was setting the UDR up with. In any case, your advise gave me helped me through the wagon wheel party by knowing as I was on the right path.

Thanks so much for your help.