New Orbi WiFi 6 can’t see the Spark fibre internet

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › New Orbi WiFi 6 can’t see the Spark fibre internet

Linuxluver

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#306935 5-Sep-2023 14:01

I was curious and bought an Orbi WiFi 6.

I currently have Spark fibre and a Huawei B618S modem router.

I can’t get the Orbi to see the Internet at all, via either the ONT directly or the Huawei modem/router.

I have tried configuring it via the Orbi app on both iOS and Android. (Android is much more clear in describing what to do, but the way)

I’ve tried connecting it directly to the fibre ONT (nope) and to a LAN port on the Huawei modem router (nope).

Basically, I’ve used every possible config and nothing works. I can connect to the Orbi wifi but the Orbi never sees the Internet.

I’ve followed the instructions about turning off the power and what / when to connect everything. No luck.

Any helpful hints?

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Spyware

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#3123856 5-Sep-2023 14:23

Would help if you actually mentioned the actual configs, i.e., PPPoE vlan 10 tag for behind ONT, and DHCP no tag for behind router.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

MattEast

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#3123880 5-Sep-2023 15:39

Had a similar issue with my first Orbi when I tried setting it up. Everything you need should be on this PBTech page https://www.pbtech.co.nz/NetgearISPSettings

Matt East

Linuxluver

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#3123896 5-Sep-2023 16:27

Spyware:
Would help if you actually mentioned the actual configs, i.e., PPPoE vlan 10 tag for behind ONT, and DHCP no tag for behind router.

Didn’t know to mention that as it wasn’t any part of the setup via the app. I can’t see where to set those up. Not via the app anyway. Thanks for the reply.

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Linuxluver

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#3123897 5-Sep-2023 16:34

MattEast:
Had a similar issue with my first Orbi when I tried setting it up. Everything you need should be on this PBTech page https://www.pbtech.co.nz/NetgearISPSettings

You don’t see most of that if configuring via the app, though I didn’t select “Manual Setup”. I’ll check that out.

I was hoping the config wizard in the app would be up to the job. Clearly not.

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MattEast

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#3123902 5-Sep-2023 16:40

Linuxluver:
MattEast:

Had a similar issue with my first Orbi when I tried setting it up. Everything you need should be on this PBTech page https://www.pbtech.co.nz/NetgearISPSettings

You don’t see most of that if configuring via the app, though I didn’t select “Manual Setup”. I’ll check that out.

I was hoping the config wizard in the app would be up to the job. Clearly not.

Yes, you can do a basic setup via the App which works 99% of the time, but in some cases it is easier to use the web based tool to modify settings, especially when needing to set tagged versus untagged etc. This link should take to you the page where you'll need to login as an admin and go from there. http://192.168.1.1/ (it looks complex, but there are only a couple of things you need to adjust to get it working in most cases, everything else is best left as it is). You should be able to plug the Orbi directly into the ONT.

Matt East

Linuxluver

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#3124256 6-Sep-2023 20:14

Thanks @MattEast

I was never going to get there with the app and the packaging didn’t offer any alternative.

I plugged my laptop into the Orbi router and configured the fibre setup and all was well.

Thanks for your help.

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I've been on Geekzone over 16 years..... Time flies....