Upgraded to Netgear Orbi AXE11000 and CANNOT get Sharp MFP to scan to email

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Upgraded to Netgear Orbi AXE11000 and CANNOT get Sharp MFP to scan to email

Brendanb33

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#310646 8-Nov-2023 22:16

Longtime viewer, second time poster. Please go easy on me .

So I have upgraded my modem from a TP Link AX10000 Tri Band Gaming Router https://www.tp-link.com/us/home-networking/wifi-router/archer-ax10000/ to a Netgear Orbi AXE11000 https://www.pbtech.co.nz/product/NETNGR6963/NETGEAR-Orbi-RBKE963-Quad-band-AXE11000-WiFi-6E-Me

Everything is good except for 2 things that I cannot solve. I have 2 Sharp MFP's (an MX3050 and an MX3070), lease machines. After changing the router and setting it up I cannot get either machine to successfully execute the test of SMTP settings and therefore cannot scan to email. Although I run Office365 I was using a gmail address for scanning with the old router for approximately the last 2 years. After changing the router I have created an Office mailbox which has also proven unsuccessful. I have tried gmail app passwords, MS connectors, TXT records etc etc. I have had the Sharp technicians to it twice and they have given up. I have also paid a "geek" to have a look to no avail. All the usual SMTP set up (both gmail and MS) refuse to work. Both machines print perfectly.

Secondly and less important but may be to be part of the same problem is my security camera app will no longer log in to my DVR camera set up. Camera's are definitely online, login just loads and times out.

It has to be a router setting I'm sure, I just can't find it (despite having paid 3 different people to physically visit check it).

PLEASE HELP ME

Dynamic

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#3157462 9-Nov-2023 07:10

I'm not familiar with the Orbi's, but will throw some high-level ideas your way. Let me/us know if you need more granular instructions, and how you get on.

Test sending email from a computer using telnet, after checking the computer is connected the exact same way as the MFP. Use Telnet to test SMTP communication on Exchange servers | Microsoft Learn

Test the MTU size for your internet connection: How to find the proper MTU size for my network | TP-Link

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SirHumphreyAppleby

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#3157480 9-Nov-2023 07:54

Both Microsoft and Google are trying to force users to use the OAuth2 authorisation protocol which doesn't play nicely with SMTP. Google now requires you to configure 2-factor authentication and setup app passwords if your software (or hardware) doesn't support OAuth2, while Microsoft has recently made changes which require you to disable "security defaults" on their hosted platforms just to use SMTP Auth with a single account.

The simplest solution is to just sign up with a third-party SMTP provider. I suggest SMTP2Go as they allow you to send 1,000 e-mails per month for free using any e-mail address. Just verify the address and you're good to go. If sending from your own domain, add "include:spf.smtp2go.com" to your SPF record for improved deliverability.

coffeebaron

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#3157483 9-Nov-2023 08:02

Check you haven't missed a change in the default gateway.

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Brendanb33

6 posts

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#3157537 9-Nov-2023 11:53

Thanks for the info. I tried the telnet thing and it wont connect to the host (smtp.office365.com), tries for ages then times out so theres an issue there.

MTU is set to 1500 as per ISP's reccomendations (One NZ).

Thinking about changing back to the old router now.

Spyware

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#3157539 9-Nov-2023 11:55

Have you checked the gateway address on affected devices??

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Brendanb33

6 posts

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#3157803 9-Nov-2023 21:16

coffeebaron: Check you haven't missed a change in the default gateway.

I think you might be onto it. I had to change back to the old router because I'm away for a few days now and needed it running. My mate who been helping me reckons we need to plug the Orbi back in and reassign its IP address, can't remember the details off the top of my head. Think this is what you're saying?

BTW everything ran fine again on the old router, SMTP test went straight through under gmail settings and scanning was successful.

Cheers mate.

Spyware

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#3157813 9-Nov-2023 21:31

I'm saying that typically printers and DVRs have static IP addresses on them, when you change router you need to change the gateway address on each device to match the new routers address.

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Brendanb33

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#3157818 9-Nov-2023 21:44

Would've been cool if one of the 4 experts I paid had of thought of that aye lol

coffeebaron

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#3157819 9-Nov-2023 21:53

E.G. A Spark router usually has a gateway address of 192.168.1.254
If you had a printer setup on a Spark router with a static IP of 192.168.1.200 & gateway address 192.168.1.254
Then you put in new router with gateway address 192.168.1.1 and don't update this on the printer, then the printer will still work on the local network because it's still in the correct IP range, but it won't be able to get out to the internet.
This is my theory of what your issue may be.

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Brendanb33

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#3160962 18-Nov-2023 18:55

Update:

I put the Orbi back in today and spent hours messing with it. Changed gateway settings etc to match the router of old and tried everything possible with DNS and SMTP settings.

When I go back to the old router I can successfully execute the SMTP test on the MFP using either my Gmail or 365 settings immediately. I’m sure there’s an Orbi setting that’s messing it up, just can’t find it.

Spyware

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#3160970 18-Nov-2023 19:55

The gateway address on your printers and NVR should match the Orbi's IP address (not anything of old, which obviously points to your original router).

Maybe tell us what gateway address is on the printer (you need to check its network config) and what local area network address does the Orbi (the gateway) have?? Sticking to the facts and checking details is how you solve problems. Unless you provide the details we can't help any further.