Bluetooth Audio Errors: '0x81000015' and 'ksproxy.ax'

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mnestheus

12 posts

Geek

Topic # 6215 7-Jan-2006 03:40

Hello,

I have tried two BT v2.0 + EDR adapters (Kensington and Bluetake) on my PC in order to get BT Audio to function with my Creative CB2530 stereo headphones, but to no avail.

Though I can find the 'CB2530 Audio Sink,' when I try to connect I receive the error "The operation could not be completed. The error was 0x81000015."

Also, I noticed that during the multiple installations that I've done, there is always a long pause while installing 'Bluetooth Audio' and 'Bluetooth High Quality Audio.' Both yield an error message either while copying a file named KSPROXY.AX or immediately after having copied it (the error messages quickly disappears).

Considering what I've found on the web and specifically Geekzone, it appears possible that there could be an issue with COM ports--but I'm not sure. I re-installed the adapter after having disabled LPT and Serial ports in the BIOS (freeing up two COM ports and some addresses), but still no luck. Thanks in advance for any help with this.

River-mike

2 posts

Wannabe Geek

Reply # 25876 8-Jan-2006 05:47

I canot help you, mnestheus, but I, too am suffering from 0x81000015.

The strange thing is that one afternoon after installing things, everything worked fine. After I rebooted the computer, I got that message.

Since that time, I've tried numerous things from uninstalling the drivers to disconnecting the bluetooth to even reinstalling WindowsXP - and nothing allows me to get around 0x81000015.
It's starting to drive me crazy.

mnestheus

12 posts

Geek

Reply # 25901 8-Jan-2006 19:15

When you reinstalled was it after a full reformat of your HD? This was going to be my next step. However, it not even that will work, why bother? (!) Thanks.

River-mike

2 posts

Wannabe Geek

Reply # 25903 8-Jan-2006 20:23

Formatted the partition, but ... nothing.

Can't get rid of the error.

freitasm

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Reply # 25930 9-Jan-2006 14:01

I am thinking if this is not a USB hardware error. Have you tried a PCI USB card to test this?

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mnestheus

12 posts

Geek

Reply # 25935 9-Jan-2006 14:38

On my PC I have USB ports on the motherboard as well as a VIA USB card in the PCI bus. I have tried different ports on different (re)installations, but the errors are the same in all cases. Thanks!

mnestheus

12 posts

Geek

Reply # 26782 20-Jan-2006 08:34

Good news... I've gotten my headphone to work.

I eventually received a telephone call from a support supervisor at Creative who assured me that they'd look into the matter. Then, at the request of a member fo their Advanced Support Team, I sent them a copy of my system config as reported by MSInfo32. Days latre I received the following:

...
After looking at your system information they yes what you were wanting to do with reinstalling your system would be completely recommended. When looking at your system information with the Kingston adaptor listed there were drivers being loaded for the adaptor from Microsoft, Kingston, and Toshiba. I would recommend to make sure that after you reinstall your system that we get the correct drivers for the BlueTooth adaptor loaded that install all hardware in your system and get everything up dated and running. The connect the BlueTooth adaptor that you are wanting to use on your system. Windows by default will install drivers but this will not give it the full compatibility that is needed. Then in the Device Manager double click on the adaptor go to the driver tab and select Uninstall. Once you have the drivers uninstalled there install the drivers for the adaptor and test out the adaptor.

...

So basically I had to wipe the entire system. But everybody knows how much happier you are using a fresh install of Windows despite the hours that it takes to set everything up again.

I tend to think the the main prolem was upgrading from teh older Kensington/WidComm drivers. When I tried the CB2530 on a friend's PC (who had been using that generic MS USB BT dongle), the headphones worked on first try. Regardless, everything is working well... for now.

ruedog311

2 posts

Wannabe Geek

Reply # 27137 25-Jan-2006 15:15

mnestheus: When I tried the CB2530 on a friend's PC (who had been using that generic MS USB BT dongle), the headphones worked on first try.

I have the microsoft wireless transceiver for bluetooth 2.0 and can't get these working with it. How did your friend get his MS USB dongle to work? I hear it wasn't possible since MS doesn't support audio.

I can add the device, but when I go to services, nothing shows up.

mnestheus

12 posts

Geek

Reply # 27820 4-Feb-2006 09:06

Well, to clarify, I didn't use the MS USB transceiver. I plugged in the Bluetake BT USB transceiver (after having unplugged the MS one!) and the Bluetake one worked with the CB2530.

Considering how Microsoft botched up (or simply lacked interest in) their BT v1.1/1.2 transciever by offering native support for so few profiles, I wouldn't be surprised (but I would be disappointed) to hear that their new v2.0, while having EDR, still uses that generic stack from SP2. Maybe Microsoft will be so generous as to update their stack so that users of the MS transceiver can use teh new profiles. Let's hope...

ruedog311

2 posts

Wannabe Geek

Reply # 27822 4-Feb-2006 10:06

Thanks for the reply. I went ahead and ordered this one. Hopefully it will work. If not, I should be able to sell it and get most of my money back. I heard this one works for headsets, so I figured it should work with headphones. If this won't work either, I'll have to get one of those bluetake or creative dongles.

mnestheus

12 posts

Geek

Reply # 27823 4-Feb-2006 11:40

My friend liked the Bluetake one and bought it off me, since I had two v2.0 adapters handy. I kept the Kensington adapter, which also works with the CB2530...