Sensibo Sky Doesn't Sync with AC Remote despite connecting successfully

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sonyxperiageek

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#293160 2-Jan-2022 16:23

So my Sensibo Sky I bought on boxing day arrived (took three days to get from HK to here via DHL so pretty impressed!) but it doesn't seem to update the app's status despite pairing and connecting my Daikin AC remote successfully. The Sensibo turns the AC on and off etc fine via the app, and when pairing the remote the app says it has received signals from my remote, but whenever I use the AC remote to turn the AC on or off, the app just never syncs.

The Sensibo is stuck onto my AC unit in clear view of the AC IR and has clear line of sight to my AC remote when I use it too.

Anybody have any ideas please? TIA

Sony

ascroft

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#2842017 2-Jan-2022 16:42

I had some issues setting mine up originally - needed to replace the batteries in the remote as they were weak.

Been all fine since then.

Mark

"Artificial Intelligence" - aka Machine Learning 2.0

sonyxperiageek

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#2842039 2-Jan-2022 18:20

Thanks, I'll give that a go. However, did your app say it received a signal from the remote like in my first screenshot above, before you changed batteries? Or would it not even recognize your remote at the setting up stage?

Sony

ascroft

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#2842040 2-Jan-2022 18:28

Sorry I can't recall that now.

I use Alexa to turn it off and on now, and set up HomeKit on my iPhone to do the rest like changing mode and temperature . The remote is now in the cupboard and not really used.

Mark

"Artificial Intelligence" - aka Machine Learning 2.0

bendud

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#3032432 6-Feb-2023 10:58

I'm just back and able to set up my Sensible Air (bought secondhand via this site - thanks Geekzone!).

I have hit exactly the same issue, which persists with new batteries. AFAIK the problem is that I don't have the chance to put in a specific Daikin remote number, although I can choose a funky nickname (such as "Glistening Narwhal). Surely there can't be a list somewhere that says a Daikin ARC433B67 is actually controlled by a Funky Grouse?

Someone has been spending too much time in Ubuntu I think!

Any luck getting yours work, xperiageek?

cheers

From the Antarctic Riviera

bendud

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#3032446 6-Feb-2023 12:38

Well that was easier than expected.

Emailed support@sensibo.com with serial number of Sensibo Air, and Daikin controller details.

They emailed back within the hour to say they had pushed a funkily named animal profile for the unit and I just needed to select the new one in the app.

Now working flawlessly, and scanning a single QR code means the unit is now integrated into the Apple Home app. Allowing even greater levels of vegetating on the sofa - yay! An end to walking across the room for the remote agony...

Excellent support from Sensibo there.

Cheers

(PS for the concerned - 10,007 steps a day averaged for the last year!)

From the Antarctic Riviera