Arlo Cameras truly weird fault

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Arlo Cameras truly weird fault

MikeB4

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#302583 4-Dec-2022 07:47

Yesterday I noticed our Arlo system was reporting our cameras offline and the Hub LED was flashing orange. I rebooted it, no change. Rebooted network, no change.

I was using my iPhone at the time and thought, hmm I wonder. I swapped to my Samsung and turned off my iPhone and the Arlo system reconnected and all was good. I turned on my iPhone again and after a few minutes the Arlo system went offline. Turned the iPhone off again went back to the Samsung and as before the Arlo system came back online. Deleted and reinstalled the Arlo App on the iPhone but the problem persists.

I have no idea as I have been using the iPhone 14 Pro for a year.

Dingbatt

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#3005460 4-Dec-2022 08:40

After seeing your post, I just tried Arlo on my iPad. Works as normal. iOS App version is 3.8. Works as normal on Android also.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

liquidcore

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#3005461 4-Dec-2022 08:52

There was an outage yesterday - see the events on 02/12 (?US time) here https://status.arlo.com/

Odd that it’s still not behaving for you though

freitasm

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Geekzone

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#3005462 4-Dec-2022 08:54

Do you have the Wi-Fi Calling feature turned on? Try turning it off, restart Arlo and see if it works.

MikeB4

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#3005464 4-Dec-2022 09:11

freitasm: Do you have the Wi-Fi Calling feature turned on? Try turning it off, restart Arlo and see if it works.

I thought of that but I do have wifi calling active on both the Samsung and iPhone, I will try turning off that feature.

freitasm

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Geekzone

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#3005465 4-Dec-2022 09:22

Regardless of being OK on Samsung, test it on iPhone.

MikeB4

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#3005466 4-Dec-2022 09:27

freitasm: Regardless of being OK on Samsung, test it on iPhone.

I will try when I get home and report back

stick

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#3005467 4-Dec-2022 09:52

MikeB4:
I have no idea as I have been using the iPhone 14 Pro for a year.

🤯

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MikeB4

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#3005475 4-Dec-2022 11:52

St1ick:
MikeB4:
I have no idea as I have been using the iPhone 14 Pro for a year.

🤯

Dammit, iPhone 13 Pro. I am going to blame spell check😇

freitasm

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Geekzone

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#3005740 5-Dec-2022 00:07

Tested?

MikeB4

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#3005833 5-Dec-2022 10:03

Dingbatt:

After seeing your post, I just tried Arlo on my iPad. Works as normal. iOS App version is 3.8. Works as normal on Android also.

The version on my iPhone is 4.0.1 release 30/11/22.

MikeB4

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#3005837 5-Dec-2022 10:06

freitasm: Tested?

Back in town and testing this morning. I have swapped to my iPhone with Wifi and I have turned off Wifi Calling. I have also redone the Geofencing rules etc. So far the Arlo system is stable. I will run with Wifi calling off for a hour or two. I am due to go out so I can see how the geofencing is behaving. When I am back I will turn Wifi calling back on/off and repeat

MikeB4

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#3006046 5-Dec-2022 16:35

I came back home and the issue continued irrespective if the Wifi calling was on or off. In the end I deleted all devices and re-setup the Arlo cameras and Hub on my account. This time it appears to be working OK but I wont call it as resolved yet.