Bosch 3000 Alarm System with icp/ip. Changed ISP and now it won't connect

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Bosch 3000 Alarm System with icp/ip. Changed ISP and now it won't connect

Jordyldk

3 posts

Wannabe Geek

#304237 16-Apr-2023 09:20

Hi there

A year ago I got a bosch 3000 alarm system along with an icp ip so I control it with an app.

I changed ISP providers as I do most years to make use of deals. However I found the alarm no longer connects to the WiFi. When I contacted the technician to give me the instructions to do this he said he has to do it himself costing $200 to do this.

I'm already very annoyed that this wasn't explained to me. But it also makes no sense in this world where changing isp is a common and frequent thing.

Hoping someone can help with the following:
Is it true only an alarm technician can update the WiFi on this system so app will connect to the alarm system?

If this isn't true, how can I update it?

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3261 posts

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Lifetime subscriber

#3064167 16-Apr-2023 09:26

Simply put your old router back, no need ever to change the router unless some firmware restriction prevents WAN settings from being changed.

And there is also nothing stopping you from providing a wireless solution that is independent of any ISP router.

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Xile

131 posts

Master Geek

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#3064217 16-Apr-2023 10:41

Just out of curiosity, what app do you use?

michaelmurfy

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#3064221 16-Apr-2023 11:02

Or just set up the new router with the same SSID and Password.

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k1w1k1d

1189 posts

Uber Geek

#3064225 16-Apr-2023 12:08

Usually when you get an alarm system fitted, the installer gives you "user" rights and they retain "master" rights. They will only give you the passcode to set and unset the alarm.

If the alarm develops a fault, or you want to change something, the installer will have to enter a master passcode to get into the setup menu to do diagnostics or make modifications.

Daynger

382 posts

Ultimate Geek

#3064329 16-Apr-2023 14:39

k1w1k1d:

Usually when you get an alarm system fitted, the installer gives you "user" rights and they retain "master" rights. They will only give you the passcode to set and unset the alarm.

If the alarm develops a fault, or you want to change something, the installer will have to enter a master passcode to get into the setup menu to do diagnostics or make modifications.

Usually you will get a master code, this code can change user codes, send reports ect.

Installer code is usually not given out, as customers thinking they know better or can change things can lead to having to reprogram the alarm system from scratch.

OP, A CSPIP module (the commonly used module for IP connection for Bosch panels) does not connect to your wifi, it will be hard wired to your network.

In changing your router you may have a new network setup with different IP address' for your router.

If the IP module for the alarm has not been set to DHCP, which i suspect is your issue, it will be set to the specific IP range of your old router.

Older routers used 10.1.1.1, newer stuff tends to use 192.168.1.254 (or .1)

Controlling with an app means you might have been on a static IP address with your old ISP too, worth looking at that as well, as if that has changed your app is now looking at the wrong place on the internet to find your alarm system.

surfisup1000

5288 posts

Uber Geek

#3064338 16-Apr-2023 15:49

k1w1k1d:

Usually when you get an alarm system fitted, the installer gives you "user" rights and they retain "master" rights. They will only give you the passcode to set and unset the alarm.

If the alarm develops a fault, or you want to change something, the installer will have to enter a master passcode to get into the setup menu to do diagnostics or make modifications.

This is a complete scam invented by the installers to keep you paying them money!

hsvhel

1092 posts

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#3064407 17-Apr-2023 08:06

surfisup1000:
k1w1k1d:

Usually when you get an alarm system fitted, the installer gives you "user" rights and they retain "master" rights. They will only give you the passcode to set and unset the alarm.

If the alarm develops a fault, or you want to change something, the installer will have to enter a master passcode to get into the setup menu to do diagnostics or make modifications.

This is a complete scam invented by the installers to keep you paying them money!

I see it as saving me wasted time driving all over town to correct things a nosey user is not trained to do regularly enough not to stuff up all the settings

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sen8or

1600 posts

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#3064408 17-Apr-2023 08:23

surfisup1000:

k1w1k1d:

Usually when you get an alarm system fitted, the installer gives you "user" rights and they retain "master" rights. They will only give you the passcode to set and unset the alarm.

If the alarm develops a fault, or you want to change something, the installer will have to enter a master passcode to get into the setup menu to do diagnostics or make modifications.

This is a complete scam invented by the installers to keep you paying them money!

100% NOT

Not a technician, but used to work for a security company for many years, consumers (and even "IT" people) are far more likely to screw up their alarm system than they are to do anything meaningful to the programming. IT professionals are also more likely to deny knowledge of them screwing up the programming.

As for the IP module not reconnecting, have you tried re-powering the alarm system. You will need to switch off the isolator switch, open up the control panel and disconnect the battery. This will completely down-power the alarm. Wait a few seconds then reconnect. If the IP module has been set up with DHCP, it should get a new IP address automatically. If you are using RSC+ Bosch app, it should find your new IP address.

Jordyldk

3 posts

Wannabe Geek

#3066188 20-Apr-2023 19:17

Thanks for the ideas everyone. There is some technical speak i admit I don't understand.

I'm using the RSC+ app.

I have set up my ssid and password to be the same for other smart tech in the house.

As for the old router, I'm now using an orbi which seems way better than the old standard one from Slingshot.

I will try turning the panel off. I had read somewhere about that too. Got to find a a say when I'm home alone or ill freak out my baby😅

Spyware

3261 posts

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#3066251 20-Apr-2023 20:24

The main point to be noted from studying Bosch IP modules is that they connect via wire not wireless. Given that, I can't see how the wireless is part of the problem. Is, or was there, an Ethernet cable between alarm panel and your router??

sen8or

1600 posts

Uber Geek

#3066351 21-Apr-2023 08:42

I have heard of an access point being installed in or near the alarm panel to connect the alarm panel to a router wirelessly, mostly in retrofits where running a cable isn't possible or cost prohibitive, so it may be what the OP is referring to?

surfisup1000

5288 posts

Uber Geek

#3066389 21-Apr-2023 09:58

sen8or:

100% NOT

Not a technician, but used to work for a security company for many years, consumers (and even "IT" people) are far more likely to screw up their alarm system than they are to do anything meaningful to the programming. IT professionals are also more likely to deny knowledge of them screwing up the programming.

Our original installer is in a new job. We can't get the codes because I'm guessing he binned our codes.

So, our alarm is buggered anyway. How do we program in new remotes when we don't have a master code and the system is locked? 2 of the crappy third party remotes he gave us have failed.

I get what you're saying, but, as long as the owner agrees to pay for future programming work then that should be fine!

robjg63

3833 posts

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Subscriber

#3066395 21-Apr-2023 10:20

Assuming it is connected via wifi as the OP suggested , setting the new wifi SSID and password to the same as details as the old one would normally just let devices reconnect.

Is there a way of forcing a reboot of the alarm or the wifi part of the router?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

neb

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#3067000 22-Apr-2023 15:39

Jordyldk: When I contacted the technician to give me the instructions to do this he said he has to do it himself costing $200 to do this.

So that's about the same price as a Konnected.io kit then?

sen8or

1600 posts

Uber Geek

#3067481 24-Apr-2023 08:52

surfisup1000:

sen8or:

100% NOT

Not a technician, but used to work for a security company for many years, consumers (and even "IT" people) are far more likely to screw up their alarm system than they are to do anything meaningful to the programming. IT professionals are also more likely to deny knowledge of them screwing up the programming.

Our original installer is in a new job. We can't get the codes because I'm guessing he binned our codes.

So, our alarm is buggered anyway. How do we program in new remotes when we don't have a master code and the system is locked? 2 of the crappy third party remotes he gave us have failed.

I get what you're saying, but, as long as the owner agrees to pay for future programming work then that should be fine!

It depends -

If the installer locked the panel (which they aren't really meant to do), then not much can be done without the installer code as the panel can't be defaulted back to factory settings without this. This code is normally something alarm company's use as their default for all panels, e.g. company A uses 123456 as an installer code, so even if an individual tech leaves the company, the company can continue to service the panel. If its just that you no longer have a master code, any alarm tech should be able to default the panel and re-set up codes etc (especially if its just a bosch 3000).

There is a vast difference between not having access to the installer / master code, and having the installer code locked to the panel. I'm not sure if there is actually any way to tell though unfortunately.

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