Bluetooth headphones query

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benfolds

32 posts

Geek
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#306087 27-Jun-2023 11:20

Hi,

I bought a new pair of bluetooth headphones to use with my TV primarily. They do pair with the TV however the sounds cuts in and out briefly every minute or so. I'm only a couple of metres from the TV so it cant be a distance thing. I've unpaired it and paired again but it didn't resolve the issue.

I've connected them to my cellphone and they work perfectly.

Not sure if I need to take them back to get a replacement pair. They are just a Kmart Anko pair so not expensive. I had a previous pair the same brand and they worked fine for a couple of years.

tehgerbil

1110 posts

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#3095394 27-Jun-2023 12:38

If your wifi router is anywhere near the TV try moving it around to mitigate the issue. They both use the 2.4Ghz frequency and shouldn't interrupt each other, but sometimes can.

Also see if there's an App for the headphones as there may be a firmware update available?

If you place your phone on the back of the TV (likely where the BT chipset will be and see if this replicates the issue?

If so and you've moved/identified if your router is not a cause then I'd take them back as 'not fit for purpose', especially if you can replicate the issue with your phone behind the TV.

Some ideas anyway. :)

Kookoo

869 posts

Ultimate Geek
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#3095411 27-Jun-2023 13:50

What brand is your TV?

Hello, Ground!