I managed to break my 2 month old kindle. I leaned on the bottom of it, which caused the back half and front half to separate by about 1mm at the joint. After closing the joint again, the kindle would not come out of screen save and the bottom left of the screen had issues (it was all white, with white lines going from here across and up the screen).

I called the support number in the US, was on hold for 30 secs before I got to speak to a person who seemed to be in the US not a third world call center. I explained the situation. While damage like this is not normally covered (as I expected), as it was only two months old they would cover it. As I'm overseas the process is a little complex, they send me a replacement, they charge me for the replacement and refund me for the original (net not cost to me). I'm to return the broken kindle by traceable courier, send them an email saying how much and they will refund that, this can wait till I have the new one so I can use the packing for the return one, I'm to expect an email in 15-20 mins confirming the new one is shipping.

 

Just so easy. What a pleasure to do business with a firm that just gets support.