Anyone works or worked at AWS support?

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prat33k

182 posts

Master Geek

#312051 12-Mar-2024 01:16

Hey GZ,

I was wondering if anyone here has worked in Cloud support roles at AWS or know of the experience from someone else. I saw some job postings on LinkedIn that seem interesting, and I'm curious about working for a big corp like Amazon.

Looking to know the experience of working in AWS in New Zealand, whether it is stressful, busy, salaries, expertise requirements etc.

I couldn't find much information on Glassdoor for the roles or NZ as a location.

Thanks a lot!

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#3205554 12-Mar-2024 09:41

Probably not overly helpful, but I applied for a sysadmin role based in Brisbane a few years ago with Amazon, while in NZ. From what I found out back then was Amazon is a very, work hard, play hard kinda company, so keep that in mind.

As for the interview it was pretty cold, kinda felt like it was outsourced to some random dude, just asking a bunch scripted questions. Make sure you know your technical stuff (think uni exam style questions), e.g. they asked what the network layers (OSI model) were, at least for my role, it kinda caught me off guard, I hadn't memorised the OSI model since uni, I just google it if I need it these days. That's about all I remember of the interview. It wasn't like other interviews I'd gone to recently.

I didn't get the role, and probably wouldn't have taken it if I was given it, after having gone through the interview.

Just my 2c, could've changed since then. This was like 4-5 years ago.

gzt

17104 posts

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Lifetime subscriber

#3205582 12-Mar-2024 12:27

work hard, play hard kinda company

I can guess what "work hard" means. What does "play hard" mean in this context?

ANglEAUT

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#3205583 12-Mar-2024 12:32

TechnoGuy001: ... Make sure you know your technical stuff (think uni exam style questions), ... Just my 2c, could've changed since then. This was like 4-5 years ago.

Same here.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

TechnoGuy001

853 posts

Ultimate Geek

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#3205786 12-Mar-2024 17:09

gzt:
work hard, play hard kinda company

I can guess what "work hard" means. What does "play hard" mean in this context?

Stolen from reddit:

work hard == "10 hour days"

play hard == "here's a ping pong table"

I don't recall what they defined it as, I only recall reading something along those lines in one of there "what it's like to work here" PDFs, but bit of a red flag to me.

Lias

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#3206333 14-Mar-2024 13:48

I got approached by an AWS ops manager on Linkedin about 2 years ago, he was trying to recruit me and I asked some questions about flexibility etc. here's a couple of things I go back.

As we use a follow the sun approach to support we have a coverage window here in NZ. Currently most engineers start at 9am and finish at 5pm, some start a bit earlier at 8:30am. A benefit of this model is that engineers don't get called after hours to resolve customer issues. We fully support remote working and have allowances to buy home office equipment so some of our engineers only come into the office for team building events. We try to provide flexibility where possible but we do have to balance that with the support requirements for our customers. We can cater for the school drop off/pick up, we have a number of parents that have to perform these type of parental duties during the day across the ANZ team.

Salary wise, I gave them a big number and they said yep, maybe even more.

I do love my job but I kinda regret not exploring that one a bit more lol.

edit

Probably worth noting also that there's a pretty huge difference between Amazon warehouse workers and AWS knowledge workers.. the former are treated pretty badly according to the internet, but I've not heard the same of AWS. No doubt you'd still have the risk that any large MSP/ service provider will lay you off to make more money, but that applies to half the IT industry.

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