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It depends on who gives the Warrenty. Apple or the thirty party. Is you are claiming under the warranty then you go back to the person who is giving you the warrenty.
If you are claiming under the CGA then you claim under the third party or the Manufacturer.
Just ask them.. who is giving the warrenty? For apple Items.. its much easier to go back to Apple.
This explains its 100% http://www.apple.com/nz/legal/statutory-warranty/
Doesn't really matter with Apple as any warranty work would have to go to an Apple Authorised Service Provider.
Opinions are my own and not the views of my employer.
There is generally no advantage to buying from apple directly AFAIK there are actually disadvantages
Warranty claim from apple goes back to apple AU whereas most retailers will use service plus or local equivalent resulting in faster turn around
CGA issues are FAR easier if you are actually dealing with a NZ company
Some retailers (JB-HiFi maybe more) do make the Warranty 2 years
The views expressed by me are not necessarily those of my employer
In the worst case scenario of having to drag them into the disputes tribunal,
A Bricks and morter store to drag into arbitration is probably easier to deal with than the "will o the wisp" that is Apple's non physical presence in NZ.
If you are buying from an Apple Authorised Dealer (WH Stationery is one), then your warranty is with them, and Apple - you can go to either (and if we had an Apple Store here in NZ, you'd be able to got there to the Genius Bar and get it sorted fast). Apple Warranty should also apply overseas.
If you buy off a Parallel Importer, Apple would probably still cover it under warranty, but may stall/deny it and you'd have to chase the Parallel Importer.
hyperman:
There is generally no advantage to buying from apple directly AFAIK there are actually disadvantages
Warranty claim from apple goes back to apple AU whereas most retailers will use service plus or local equivalent resulting in faster turn around
CGA issues are FAR easier if you are actually dealing with a NZ company
Some retailers (JB-HiFi maybe more) do make the Warranty 2 years
Actually not true on both points, however the goods do end up back in Australia, the turn around time is no more than elsewhere.
Apple is actually very good at adhering to the CGA out of all the devices I have ever returned those to the Apple store were far easier than to a retailer.
Interesting topic. I'm currently thinking about where I'll be buying the new iPhone from. I currently have a 5s so looking to upgrade. I'd like to purchase Applecare warranty as well however Spark offer their own insurance not Applecare warranty.
My dealings direct with Apple customer service in the past have been exceptional.
I have had nothing but good experiences with Apple and claims. And AppleCare is really easy to use for warranty issues. Last time I had a problem with a phone I got a new one sent to me, with all the necessary paper work and packaging for returning the phone I had problems with.
They have been easy to deal with when it comes to their computers, tablets and phones.
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I've bought most of my Apple items direct from them (especially unlocked iPhones on day of release) but got my last iPad at PBTech. I'd be happy to do either, but at least if you buy from a store you get it right away. Some stores don't have all the colour and memory options, so that's when Apple has the edge, as you can order whatever you like. They also have the refurbished and clearance section which is worth a look if you're after a small saving. With larger items like computers, I generally go direct to Apple so I can configure the build, whereas most stores you just get the stock standard ram/graphics/etc.
Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.
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