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660 posts

Ultimate Geek
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Topic # 201359 15-Aug-2016 14:55
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Is there any merit to purchasing an ipad from the apple site vs another retailer (and I'm talking about legit stores like Warehoise stationary)? If I buy from one of those stores, is the warranty with Apple? Who do I send the ipad to in the event it dies?

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Uber Geek
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  Reply # 1611992 15-Aug-2016 15:02
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It depends on who gives the Warrenty. Apple or the thirty party. Is you are claiming under the warranty then you go back to the person who is giving you the warrenty.

 

If you are claiming under the CGA then you claim under the third party or the Manufacturer.

 

Just ask them.. who is giving the warrenty? For apple Items.. its much easier to go back to Apple.

 

This explains its 100% http://www.apple.com/nz/legal/statutory-warranty/

 

 

 

 

 

 

 

 


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Uber Geek
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  Reply # 1611998 15-Aug-2016 15:10
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Doesn't really matter with Apple as any warranty work would have to go to an Apple Authorised Service Provider.





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Ultimate Geek
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  Reply # 1611999 15-Aug-2016 15:10
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There is generally no advantage to buying from apple directly AFAIK there are actually disadvantages

 

 

 

Warranty claim from apple goes back to apple AU whereas most retailers will use service plus or local equivalent resulting in faster turn around

 

CGA issues are FAR easier if you are actually dealing with a NZ company

 

Some retailers (JB-HiFi maybe more) do make the Warranty 2 years

 

 





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  Reply # 1612010 15-Aug-2016 15:12
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In the worst case scenario of having to drag them into the disputes tribunal,

 

A Bricks and morter store to drag into arbitration is probably easier to deal with than the "will o the wisp" that is Apple's non physical presence in NZ. 


Banana?
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  Reply # 1612012 15-Aug-2016 15:12
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If you are buying from an Apple Authorised Dealer (WH Stationery is one), then your warranty is with them, and Apple - you can go to either (and if we had an Apple Store here in NZ, you'd be able to got there to the Genius Bar and get it sorted fast). Apple Warranty should also apply overseas.

 

If you buy off a Parallel Importer, Apple would probably still cover it under warranty, but may stall/deny it and you'd have to chase the Parallel Importer.


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  Reply # 1612283 16-Aug-2016 06:15
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hyperman:

 

There is generally no advantage to buying from apple directly AFAIK there are actually disadvantages

 

 

 

Warranty claim from apple goes back to apple AU whereas most retailers will use service plus or local equivalent resulting in faster turn around

 

CGA issues are FAR easier if you are actually dealing with a NZ company

 

Some retailers (JB-HiFi maybe more) do make the Warranty 2 years

 

 

 

 

Actually not true on both points, however the goods do end up back in Australia, the turn around time is no more than elsewhere.

 

Apple is actually very good at adhering to the CGA out of all the devices I have ever returned those to the Apple store were far easier than to a retailer.


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Ultimate Geek
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  Reply # 1612285 16-Aug-2016 06:36
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Interesting topic. I'm currently thinking about where I'll be buying the new iPhone from. I currently have a 5s so looking to upgrade. I'd like to purchase Applecare warranty as well however Spark offer their own insurance not Applecare warranty.

 

My dealings direct with Apple customer service in the past have been exceptional.


Webhead
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  Reply # 1612330 16-Aug-2016 09:22
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I have had nothing but good experiences with Apple and claims. And AppleCare is really easy to use for warranty issues. Last time I had a problem with a phone I got a new one sent to me, with all the necessary paper work and packaging for returning the phone I had problems with.

 

They have been easy to deal with when it comes to their computers, tablets and phones.





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  Reply # 1612342 16-Aug-2016 09:54
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I've bought most of my Apple items direct from them (especially unlocked iPhones on day of release) but got my last iPad at PBTech. I'd be happy to do either, but at least if you buy from a store you get it right away. Some stores don't have all the colour and memory options, so that's when Apple has the edge, as you can order whatever you like. They also have the refurbished and clearance section which is worth a look if you're after a small saving. With larger items like computers, I generally go direct to Apple so I can configure the build, whereas most stores you just get the stock standard ram/graphics/etc.

 

 





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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Master Geek
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  Reply # 1613994 18-Aug-2016 21:41
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My experience with Apple's service has not been so positive as other posters', and I suspect I'd have done better buying through an authorised a Apple reseller in NZ rather than through Apple directly.

Back in 2012 the power supply of my MacBook Air, bought online from Apple and covered by the AppleCare extended warranty, died. I was working in Timaru.

I rang the AppleCare 00800 (international toll-free) number and got through to Australia.

After some questioning to assure the Apple rep the power supply was indeed faulty, I was told I could uplift a new power supply from the nearest Apple authorised service centre - which was in Christchurch.

I protested that the cost of fuel to travel to CHC and back would be more than the cost of a new power supply. So the AppleCare rep suggested getting it in Dunedin.

I argued that there were perfectly good Apple branded chargers in stock at that moment at an authorised Apple stockist in Timaru (Noel Leeming) so why couldn't they just authorise me to get one there?

No way; the replacement had to come not just from an authorised stockist, but from an Authorised Service Centre.

I gave up and had them post me the new power supply. Then I went down to Noel Leeming, who let me recharge my computer on their display model's charger.

NL gained a lot of points with me that weekend. Apple lost a few. I thought paying several hundred $ for AppleCare would have got a bit better service than that.

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