1-day "Apple Refurbished" iphone wasn't quite all Apple. Take care

Forums › Apple iOS and devices › 1-day "Apple Refurbished" iphone wasn't quite all Apple. Take care

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#2614875 2-Dec-2020 16:46

I took 1Day to the Disputes Tribunal some years ago over a fault that developed in the charging port of a Galaxy Tablet. I'd had it about 14-15 months by then and of course they refused to do anything as it was "past their warranty date". The day before the hearing, they contacted me to say they would either repair or replace it. Turned out to be a minor issue where a small piece of plastic had dislodged inside the case, which was blocking the connector and was easily fixed.

If they had agreed to look at it initially, it would have saved both them and me weeks of backwards and forwards hassle, not to mention my DT filing fee.

tripp

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#2614885 2-Dec-2020 17:10

I have also had issues with 1-day. I purchase a "new" galaxy tabpro s a few years ago. It turned up but it was not new, had fingermarks all over it, keyboard that came with it had marks all over it and the letters were wearing off.

Emailed them and they came back confirming it was "new" and the fingermarks are from them opening it and checking it worked before sending it. When i chatted to them they implied I was lying about how bad it was and used it myself.

I sent more photos, they would not do anything until i did the windows battery report on the device and showed it had been charged a number of times and it was first turned on 9 months before they sold it to me and used for 6 months. When they finally took it back they then sent another "new" one which was not but i accepted it with refund of 40% of purchase price after I told them about false advertising and would cost them a lot more if it goes to DT

Never will buy from them again when it comes to things like phones, tablets, computers etc.

Basil12

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#2614892 2-Dec-2020 17:35

duckDecoy:

esawers:

I believe (correct me if I'm wrong) that 1-day get their phones from overseas either already refurbished or they do it themselves (not from Apple).

I am 100% convinced it said something like genuine apple refurbished, or words to those effect. I wouldn't have bought it otherwise as that was what I was after.

I had a look at their site today and they are selling refurbished phones but the graphic indicating it is refurbished tacked on top of the phone picture is definitely different to the graphic that was on the phone I purchased. Unfortunately the invoice they sent me doesn't have the graphic on the picture of the iphone.

Or could the graphic have been misleading, for example "genuine apple refurbished" meaning genuine apple phone, but refurbished. Does anyone else have a memory of what the refurbished graphic used to say?

For this very reason I always do a screen print of anything bought off 1-Day as you never know when it will come in handy. I recently had an issue with partial delivery of a Foodbox which took five months to resolve despite their frequent promises - I found send my last response to the Warehouse Group's CEO helped resolved it pretty quickly with full refund.

So:

1. don't trust them

2. keep a copy of what they told you you were buying, and

3. never be shy at getting a CEO to earn their big bucks.

Geektress

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#2614904 2-Dec-2020 18:15

Feeling pretty guttered reading this, brought an iPhone from 1 day a few months ago and have sent it back due to poor battery, it’s day 10 since returned and they are still testing it, not holding out much hope for a good outcome

alasta

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#2614916 2-Dec-2020 19:26

Honestly, this thread reinforces my view that I will never buy anything from any Warehouse Group retailer. I've been burnt before by Noel Leeming's unprofessional behaviour so there are clearly some systemic issues.

kiwiharry

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#2614935 2-Dec-2020 20:03

@duckDecoy found this via Wayback Machine if it helps you.

Unsure exactly which phone you got but I grabbed the image from this URL, although it is from Jan/Feb in 2018.

https://web.archive.org/web/20180205185817/https://www.1-day.co.nz/onsale/iphone6260118/

Seeing the word "Genuine" on the stamp would also make me believe that the phone is refurbished with genuine parts.

If you can't laugh at yourself then you probably shouldn't laugh at others.

jaymz

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#2614960 2-Dec-2020 20:22

Geektress: Feeling pretty guttered reading this, brought an iPhone from 1 day a few months ago and have sent it back due to poor battery, it’s day 10 since returned and they are still testing it, not holding out much hope for a good outcome

Its not all doom and gloom. In the end, the iPhone got it's battery replaced with a good one and it has been working fine (since June this year it hasn't dropped below 100% battery health).

Just keep at them, keep copies of any chat transcripts, keep copies of times/dates and push back if it drops health quickly.

I sincerely hope that you don't experience the same thing as I did, but keeping records will help if you do. Eventually they will get it fixed, or offer a refund

Equinox IT

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duckDecoy

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#2614965 2-Dec-2020 20:32

kiwiharry:

@duckDecoy found this via Wayback Machine if it helps you.

Thanks kiwiharry, that may come in very useful

IronH

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#2615612 3-Dec-2020 14:31

kiwiharry:

Seeing the word "Genuine" on the stamp would also make me believe that the phone is refurbished with genuine parts.

personally I don’t read it that way, it doesn’t say genuine apple refurb, it says “genuine product - refurbished” or “genuine refurbished product” either way I personally would interpret as meaning it is a genuine apple product, that has been refurbished, but not that it has been refurbished specifically by apple because it never actually states that. However i can see how it could be misread if you just quickly looked at it and it possibly could be argued as to whether its misleading or not, but I would imagine 1day would interpret it the same way I did.

On another note I was lucky enough to learn at a low cost to never buy any apple products through one day. They had “genuine Apple” lightning cables for $5 which at that price i was skeptical of, but it clearly said “genuine apple” so i ordered one. it worked with low powered apple products but not high powered apple products which all my actual genuine ones do no problem, so they sent me another one free of charge, it also didnt work, so they sent me yet another one, also didnt work, i respectfully told them i suspected they were selling items that weren’t as advertised, they responded by saying i could keep all 3 cables and refunded my $5.

in terms of warranty for OP’s phone, the consumers act doesn’t specify a time frame, products simply must last a reasonable time given the condition and price. Ie its reasonable to expect a brand new pair of $500 headphones to last longer than a pair of second hand $50 headphones. or the way i look at it is to ask yourself: would you still have bought the product if you knew exactly how long it would last? Eg if i was buying $500 headphones and the salesman said to me that they would last exactly 12months before dying, i wouldn’t buy them, if i’m spending $500 on headphones i think its reasonable to expect them to last 5yrs. but if i was looking at $40 headphones and i was told they would last 12mnths i would probably still buy them. Given OP bought the phone 2nd hand at a discounted price (1day is a deals site after all), getting 2+yrs use from it, he’s probably gotten the expected life from them.

*edited for clarity

duckDecoy

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#2615645 3-Dec-2020 15:14

IronH:

personally I don’t read it that way, it doesn’t say genuine apple refurb, it says “genuine product - refurbished” or “genuine refurbished product” either way I personally would interpret as meaning it is a genuine apple product, that has been refurbished, but not that it has been refurbished specifically by apple because it never actually states that. However i can see how it could be misread if you just quickly looked at it and it possibly could be argued as to whether its misleading or not, but I would imagine 1day would interpret it the same way I did.

Yes I said exactly that further up the thread, it could have been a genuine mistake. EXCEPT. Thanks to another poster I discovered the wayback machine, and look at the text:

These are a factory refurbished product. A refurbished product is one which usually has been returned to the supplier and is then fixed by a technician and thoroughly tested. As a result, refurbished product will usually have a lower rate of return than new products since they are all individually checked and tested while new products are not always. So all-in-all, these perform like a brand new product (although you may find some minor cosmetic imperfections), and you get them at a fraction of the price!

So I don't think I did read it wrong.

mattwnz

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#2615653 3-Dec-2020 15:27

jaymz:

Hi have too also experienced a poor experience battery performance on a iPhone 6s i got last year.

Long story short, the phone got sent back 3 times to get the battery replaced, each time i could almost watch the battery health indication % drop day by day.

The last time it went back (also had the silence switch get stuck on) it was about a month outside warranty and they accepted the claim. I asked about the warranty that 1-Day would have on the battery itself, as it was clearly a faulty batch of batteries.

Since the last time, the battery has been fine (although it is now my step-daughters phone) as i got sick of the back and forward and got a new phone.

A friend of mine has also experienced the same issue with an iPhone 6s.

PM Me if you want to see the file of notes i have on it.

I had a problem with my 6s, was in the low 80s% health after less than a year, of purchase(brand new) and it kept crashing and going into low performance mode . I think it was an issue with these older models, but it put me off buying iphones, with how the batteries are sealed into the phone.I think some of the larger newer models are better with better battery life. Still have an SE which has the identical problems to the 6s. The battery is in the mid 80% health, but sometime when it is 30-40% battery, it just crashes and is now left in low performance mode. The only solution is to replace the battery, but although I could replace it myself as there are plenty of videos showing how to do it, I don't think apple supply genuine batteries, so I would probably be stuck with an inferior third party battery. It is my only problem with iphones, as apart from that,, they are great. Currently have a samsung note, and the battery life on that is fantastic. Get two full days of good use out of it between charges. But still prefer the iphone interface and apps, and the SE is a great one handed compact phone. .

Dial111

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#2615829 3-Dec-2020 17:53

mattwnz: Currently have a samsung note, and the battery life on that is fantastic. Get two full days of good use out of it between charges.

OT to the original subject of this thread but I'm currently using a Note 20 Ultra and as I type this my battery is at 46% and I've only picked up my phone a handful of times today to send a couple of messages and take a few quick calls. Battery came off full charge at 7am this morning.

I don't think poor batteries are tied to one manufacturer, and I firmly believe Apple has better battery optimization when it comes to standby whereas Android phones in my experience are battery hogs probably due to background processes eating away at the battery.

If it wasn't for super fast charging I'd dump this phone purely on battery life otherwise its a good phone but battery life is at the top of my list when shopping and I find iPhones last longer when on standby.

mattwnz

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#2615831 3-Dec-2020 18:09

Dial111:
mattwnz: Currently have a samsung note, and the battery life on that is fantastic. Get two full days of good use out of it between charges.

OT to the original subject of this thread but I'm currently using a Note 20 Ultra and as I type this my battery is at 46% and I've only picked up my phone a handful of times today to send a couple of messages and take a few quick calls. Battery came off full charge at 7am this morning.

I don't think poor batteries are tied to one manufacturer, and I firmly believe Apple has better battery optimization when it comes to standby whereas Android phones in my experience are battery hogs probably due to background processes eating away at the battery.

If it wasn't for super fast charging I'd dump this phone purely on battery life otherwise its a good phone but battery life is at the top of my list when shopping and I find iPhones last longer when on standby.

I have the note 9. So maybe related to the newest models, or just a bad battery? Or maybe some bad apps causing probelms. Certainly some iphones have worse battery life than others. Also OS updates can cause problems. I know after I updated my iphone to the newer OS, the battery life decreased significantly, possibly because the CPU has to work harder due to the extra demands of a new os.

JaseNZ

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#2615847 3-Dec-2020 19:03

We purchased a 6s+ for my wife about 2 years ago ?? , was touted as apple refurbished so was surprised to see it turn up in a nondescript white box, was def not genuine refurb product.

I would never get any more electronic products from them just would not trust them.

Good for cheap undies and socks though.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

IronH

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#2615871 3-Dec-2020 20:11

duckDecoy:
IronH:

personally I don’t read it that way, it doesn’t say genuine apple refurb, it says “genuine product - refurbished” or “genuine refurbished product” either way I personally would interpret as meaning it is a genuine apple product, that has been refurbished, but not that it has been refurbished specifically by apple because it never actually states that. However i can see how it could be misread if you just quickly looked at it and it possibly could be argued as to whether its misleading or not, but I would imagine 1day would interpret it the same way I did.

Yes I said exactly that further up the thread, it could have been a genuine mistake. EXCEPT. Thanks to another poster I discovered the wayback machine, and look at the text:

These are a factory refurbished product. A refurbished product is one which usually has been returned to the supplier and is then fixed by a technician and thoroughly tested. As a result, refurbished product will usually have a lower rate of return than new products since they are all individually checked and tested while new products are not always. So all-in-all, these perform like a brand new product (although you may find some minor cosmetic imperfections), and you get them at a fraction of the price!

So I don't think I did read it wrong.

nah it doesnt actuay say it has been refurbed by apple or returned to apple. It says returned to supplier, but who is the supplier? You've assumed its apple but it doesnt actually say this. Unfortunately you wont have much legal recourse when youve assumed something that is never actually stated. If they stated it was returned to apple then yes you'd 100% have a case to make a claim against them, but here there is no mention of apple being the supplier or that an apple technician did the repairs.

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