PaulBrislen: Hi Matt, as I said on Twitter, unfortunately there's not much we can do at this point for a variety of reasons... there ARE no phones in country at the moment and your situation is covered by Apple's process, not ours.

Usually Apple treats repair/replace situations with priority so I don't think you'll be waiting 3+ weeks for a replacement unit. But you still have to go through either the 0800 number or, as JohnR says, take it back in store and see what you can get.

A note on loaner handsets in general - we used to do them religiously but all too often the customer would drop off a phone for "warranty" repair, take a loaner and then refuse to return it when it turned out their phone wasn't covered (for whatever reason).

This happened often enough that the stores (who have to buy these loaner devices) have either swapped to handing out phones nobody would really want to steal or not doing it at all.

Cheers

Paul

PaulBrislen: Hi Matt, as I said on Twitter, unfortunately there's not much we can do at this point for a variety of reasons... there ARE no phones in country at the moment and your situation is covered by Apple's process, not ours.

Usually Apple treats repair/replace situations with priority so I don't think you'll be waiting 3+ weeks for a replacement unit. But you still have to go through either the 0800 number or, as JohnR says, take it back in store and see what you can get.

A note on loaner handsets in general - we used to do them religiously but all too often the customer would drop off a phone for "warranty" repair, take a loaner and then refuse to return it when it turned out their phone wasn't covered (for whatever reason).

This happened often enough that the stores (who have to buy these loaner devices) have either swapped to handing out phones nobody would really want to steal or not doing it at all.

Cheers

Paul

SpudInNZ:

PaulBrislen: Hi Matt, as I said on Twitter, unfortunately there's not much we can do at this point for a variety of reasons... there ARE no phones in country at the moment and your situation is covered by Apple's process, not ours.

Usually Apple treats repair/replace situations with priority so I don't think you'll be waiting 3+ weeks for a replacement unit. But you still have to go through either the 0800 number or, as JohnR says, take it back in store and see what you can get.

A note on loaner handsets in general - we used to do them religiously but all too often the customer would drop off a phone for "warranty" repair, take a loaner and then refuse to return it when it turned out their phone wasn't covered (for whatever reason).

This happened often enough that the stores (who have to buy these loaner devices) have either swapped to handing out phones nobody would really want to steal or not doing it at all.

Cheers

Paul

OK I simply have to respond to one point here:
 " and your situation is covered by Apple's process, not ours. "

Assuming that the phone was not bought for business use, the Consumer Guarantees Act applies: your contract is with Vodafone, not Apple. Whatever Apple's process is, however long they say the warranty is for, what they think their replacement options are, are not relevant - unless they are making offers over and above those you are entitled to under the law, in which case go for it!

But I'm not suggesting that puts you in a better position in this case: pretty much your only legal options here are get your money back or wait for a repair, because of the stock situation.

Know your rights!

http://www.consumer.org.nz/reports/consumer-guarantees-act/the-guarantees

langers1972: Your attitude as the representative of the company on this forum is quite often bordering on arrogant but that's astonishing.