Summary:
I am a new customer, coming from XT, who bought a 32Gb iPhone yesterday. Today i have discovered the phone microphone does not work - ie any callers can not hear me talking into the phone, audio notes do not work, etc.
Brief Breakdown:
1) Purchased iPhone on new plan (new customer) at 12.34pm.
2) Got home and setup iPhone approx 5pm
3) Used iPhone on speakerphone that night.
4) This afternoon, discovered that the if I make or receive a call, the other person can not hear anything i am saying! If I switch to speakerphone it works perfectly fine (loud and clear). Audio notes also not recording so suggests is a problem with the microphone - or the noise cancellation code.
5) A quick search online shows that it's not just me with the issue.
(http://discussions.apple.com/thread.jspa?threadID=2476464&start=15&tstart=0)
6) Phone Vodafone store where purchased and they ask for me to bring it in.
7) Store ran some tests and agreed that it's definately a fault with the phone (and not a user fault like accidentally muting, etc). Their suggestion was to come back Monday so they can send it away to an Apple rep for repair.
8) I ask whether it would be possible to exchange as it is less than 24 hours old. Of course, this is not possible because there is 0 stock available for sale.
9) I ask whether I could exchange it for one of the three demo models - since I would be happy to just have a working iPhone, rather than getting a faulty iPhone repaired, or having to wait for 3+ weeks for a replacement. This is apparently not store policy. (Fair enough)
10) I phoned 777 - just in case there was something that could be done at a corporate level. I spoke with an iPhone tech who said that I should do a restore - and if that doesn't work I will need to get it sent away. Repair turn-around = 4-5 days. Replacement turn-round = ??.
My question to you is:
Is there anything Vodafone can do to assist with the faulty iPhone? (ie let me swap it out for a demo model, place me on a priority queue for a replacement when the next shipment gets in, any account credit while waiting for a replacement model - which could take 3-4+ weeks (according to reports))?
At this stage, any support you or Vodafone can give will be more than appreciated.