Problem activating iTunes cards, need consumer advice

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stuzz

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#573140 25-Jan-2012 12:27

Most servos have overlaying transaction data on their cctv recordings. If they still have the footage from the day of purchase, They may be able to confirm activation or not & rectify.

steve98

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#573200 25-Jan-2012 15:33

How did you pay for the cards? Cash or Eftpos?

dontpanic42

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#573201 25-Jan-2012 15:36

steve98: How did you pay for the cards? Cash or Eftpos?

From the OP :-)

[snip] ...And since it was a cash sale, I won?t be able to track it down via bank statement.

steve98

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#573205 25-Jan-2012 15:47

Ah ok. Missed that. The ONLY thing I can suggest to the OP is:

Keep entering the codes on the redemption vouchers. Once you've entered it and it has not recognised it about 10 times, it will pop up asking if you're having trouble redeeming your vouchers. It will ask you for some details and notify Apple who will then contact you via email. You can then discuss with Apple whether there's any chance of the cards being honoured.

This happened to me where I was a little over-zealous with the scratching and managed to rub off some of the numbers. I thought I had lost the money but once that popped up I gave them as much of the code as I could still see and the date / time of purchase and they provided me with the full codes - most impressed.

However, since the OP says the petrol station didn't activate them in-store I having a feeling he will be out of luck, even with Apple who are usually more than accommodating.

jbard

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#573206 25-Jan-2012 15:49

steve98: Ah ok. Missed that. The ONLY thing I can suggest to the OP is:

Keep entering the codes on the redemption vouchers. Once you've entered it and it has not recognised it about 10 times, it will pop up asking if you're having trouble redeeming your vouchers. It will ask you for some details and notify Apple who will then contact you via email. You can then discuss with Apple whether there's any chance of the cards being honoured.

Have you actually read the thread?

This is what the OP has done but apple need a copy of the receipt which he doesn't have.

steve98

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#573209 25-Jan-2012 16:01

guess i skimmed it a little too much. i will go back to sleep now.

mattwnz

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#573210 25-Jan-2012 16:02

They should have logs of when they sold apple itunes cards, and match those with those that they activated as they should have logs of that too, then they will be able to see where two have been sold and not activated. I doubt they sell that many anyway. You could also make a compliant to apple, or contact mobils head office about the problem, if you don't get anywhere with the manager of that store.

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Arsh

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#573267 25-Jan-2012 20:05

Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the receipt and then refunded those cards on POS so I didn't have to pay for anything. I now have a receipt for "sale" of two iTunes cards. I will send that receipt to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.

Thanks for the suggestions will let you know if/when I get credited for those cards.

sbiddle

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#573289 25-Jan-2012 20:49

Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the receipt and then refunded those cards on POS so I didn't have to pay for anything. I now have a receipt for "sale" of two iTunes cards. I will send that receipt to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.

Thanks for the suggestions will let you know if/when I get credited for those cards.

I'm not sure if this will really get you anywhere. The cards have still never been activated, this differs to a situation where the cards have been activated but are unusable, ie damaging the numbers when scratching them.

The solution is for them to activate the cards. They have your money.

Arsh

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#573291 25-Jan-2012 20:54

sbiddle:
Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the receipt and then refunded those cards on POS so I didn't have to pay for anything. I now have a receipt for "sale" of two iTunes cards. I will send that receipt to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.

Thanks for the suggestions will let you know if/when I get credited for those cards.

I'm not sure if this will really get you anywhere. The cards have still never been activated, this differs to a situation where the cards have been activated but are unusable, ie damaging the numbers when scratching them.

The solution is for them to activate the cards. They have your money.

If the cards are not activated in store, iTunes online support can activate them if you scan and send them the pictures of the card (both sides) along with the purchase docket. That is why I needed a purchase docket so I can show to iTunes support that I bought these cards rather than stealing them or something like that.

mattwnz

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#573298 25-Jan-2012 21:10

Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the?receipt?and then refunded those cards on POS so I didn't have to pay for anything. I now have a?receipt?for "sale" of two iTunes cards. I will send that?receipt?to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.?

Thanks for the suggestions will let you know if/when I get credited for those cards.

Mobil don't sound like they know what they are doing, as why didn't they activate them when you went in again?. You should email their head office about that, as they shouldn't be selling them if they don't know what they are doing.

sbiddle

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#573303 25-Jan-2012 21:14

Arsh:
sbiddle:
Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the receipt and then refunded those cards on POS so I didn't have to pay for anything. I now have a receipt for "sale" of two iTunes cards. I will send that receipt to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.

Thanks for the suggestions will let you know if/when I get credited for those cards.

I'm not sure if this will really get you anywhere. The cards have still never been activated, this differs to a situation where the cards have been activated but are unusable, ie damaging the numbers when scratching them.

The solution is for them to activate the cards. They have your money.

If the cards are not activated in store, iTunes online support can activate them if you scan and send them the pictures of the card (both sides) along with the purchase docket. That is why I needed a purchase docket so I can show to iTunes support that I bought these cards rather than stealing them or something like that.

How would that be any different to purchasing and activating two cards, and then stealing another two and then sending the details in to Apple with the receipt?

The solution when the cards aren't activated is to get the retailer to activate them.

Arsh

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#573305 25-Jan-2012 21:22

sbiddle:
Arsh:
sbiddle:
Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the receipt and then refunded those cards on POS so I didn't have to pay for anything. I now have a receipt for "sale" of two iTunes cards. I will send that receipt to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.

Thanks for the suggestions will let you know if/when I get credited for those cards.

I'm not sure if this will really get you anywhere. The cards have still never been activated, this differs to a situation where the cards have been activated but are unusable, ie damaging the numbers when scratching them.

The solution is for them to activate the cards. They have your money.

If the cards are not activated in store, iTunes online support can activate them if you scan and send them the pictures of the card (both sides) along with the purchase docket. That is why I needed a purchase docket so I can show to iTunes support that I bought these cards rather than stealing them or something like that.

How would that be any different to purchasing and activating two cards, and then stealing another two and then sending the details in to Apple with the receipt?

The solution when the cards aren't activated is to get the retailer to activate them.

It beats me. This whole process is kind of stupid, if you ask me. Here are part of their emails to me:

Welcome to iTunes Store Customer Support. My name is Arun and I am glad to assist you today.

I understand that you are unable to redeem your iTunes Store Gift Card because an error message states that the gift card has not been activated. I am sorry for any inconvenience this may have caused you. I will be happy to assist you in resolving this issue.

Please respond to this email and attach digital photos or scanned images of the sales receipt and both sides of the gift card. Make sure your digital images are legible before you attach them to your response.

and another email..

Please know that all iTunes Store Gift Cards are inactive until the retailer that owns the codes activates them. In this case, that did not happen when your cards were purchased. The owner's activation is the only way to tell if an iTunes Store cards were legitimately purchased within our system. Without that activation, the only way for iTunes Store Customer Support to know if a card was purchased at all is with a valid receipt from the retailer that sold the code.

I'm making an assumption that once they get the receipt they will activate the cards.

Arsh

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#573307 25-Jan-2012 21:25

mattwnz:
Arsh: Thanks for the replies, if I sit down with the store manager then I probably would find the original docket but $30 won't be worth my time (since I usually only go there during my lunch) or his.

I went there today though and luckily it was the same guy on the counter who sold me the cards first time. He also remembered that I purchased these cards (told me that I'm the only one who has ever purchaseed them :-\ )He didn't know why Apple wanted to see the docket (shows incompetence to me. they shouldn't be selling these cards). I explained my situation to him and so he came up with an ingenious idea. He made a sale of two iTunes cards on POS, printed the?receipt?and then refunded those cards on POS so I didn't have to pay for anything. I now have a?receipt?for "sale" of two iTunes cards. I will send that?receipt?to iTunes soon. Hopefully they won't worry too much about date.

I know few will scorn at this but to me, end justifies the means. I paid for those cards fair and square and deserve to make use of them.?

Thanks for the suggestions will let you know if/when I get credited for those cards.

Mobil don't sound like they know what they are doing, as why didn't they activate them when you went in again?. You should email their head office about that, as they shouldn't be selling them if they don't know what they are doing.

That's my whole point. Mobil do not know how to sell these cards and that's what I tried to get across to iTunes helpdesk. It should be their problem because their retailer isn't doing the job it is supposed to be doing. .

Arsh

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#573450 26-Jan-2012 09:43

iTunes sent me two preactivated card numbers overnight. I will try them when I get home tonight. Can't envision any problems now.

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