Hi
I recently purchased 2 iTunes cards from Mobil, Mt Wellington. They had a special going on, 2x $20 cards for $30 and that's why I purchased them. When I tried to activate them I could not do so via iTunes so I got in touch with their support. They asked me to send them scanned images of the card and the receipt. I sent them the scanned images of the card and explained that I don?t have the receipt because:
It is uncommon for me to keep receipts every time I filled up my car.
It would not be possible for me to obtain the receipt from the gas station because I do not remember the date I purchased the cards (I purchased them, left them in my wallet and forgot about them until few days ago). And since it was a cash sale, I won?t be able to track it down via bank statement. If I did manage to get the receipt, the inconvenience and time lost won't be the $30 I spent on the card. iTunes then replied stating the reasons they need to see the receipt and said they won't be able to help without a proof of purchase. This has left me fuming because I think it's ridiculous that I should have to go to such inconvenience to activate cards that I purchased legitimately. Can you imagine the agony if I had purchased these as a gift for someone? $30 I spent on them is all but lost for me. Surely, this is unacceptable. For what it's worth it could be a con job set up by Apple and the retailer to screw well intentioned consumers.
Is there anything I can do in this situation or is it lost $30 for me? Is this in some way covered under the Consumers Act (goods unfit for purpose and so on)?
Cheers
Arsh