iPhone 5S BSOD

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jonherries

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#144054 6-May-2014 06:10

So, new iPhone running 7.1.1. Pulled it out of my pocket to check the time and it had the apple logo up. Watched it for a few seconds and the screen flashed blue, then started again.

Tried a reset and it came up with unknown error 9.

I guess I will need to take it into Apple and get a replacement (or will they attempt to repair it, I have had it for 3 months)?

I guess it will also be a "refurbed as new" phone?

Does anyone know if they replace phones with unlocked versions (in the UK)?

Jon

kiwitrc

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#1037488 6-May-2014 06:16

I can see it now, Microsoft sues Apple for copyright infringement on Blue Screen of Death.

Dynamic

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#1037527 6-May-2014 09:31

I have seen firmware recovery methods using iTunes on a PC to upload new firmware. I noted this when looking at jailbreaking options, but never went ahead. If you are of advanced technical ability you might want to google this.

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andrewNZ

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#1037536 6-May-2014 09:56

jonherries: So, new iPhone running 7.1.1. Pulled it out of my pocket to check the time and it had the apple logo up. Watched it for a few seconds and the screen flashed blue, then started again.

Tried a reset and it came up with unknown error 9.

I guess I will need to take it into Apple and get a replacement (or will they attempt to repair it, I have had it for 3 months)?

I guess it will also be a "refurbed as new" phone?

Does anyone know if they replace phones with unlocked versions (in the UK)?

Jon

They will replace like for like, so if it's locked to a carrier, the new one will be locked to the same carrier.
Apple don't repair phones, they replace them.

The easiest way to solve this is to phone them or visit an apple store if that's an option to you.

Coil

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#1037601 6-May-2014 10:54

andrewNZ:
jonherries: So, new running 7.1.1. Pulled it out of my pocket to check the time and it had the apple logo up. Watched it for a few seconds and the screen flashed blue, then started again.

Tried a reset and it came up with unknown error 9.

I guess I will need to take it into Apple and get a replacement (or will they attempt to repair it, I have had it for 3 months)?

I guess it will also be a "refurbed as new" phone?

Does anyone know if they replace phones with unlocked versions (in the UK)?

Jon

They will replace like for like, so if it's locked to a carrier, the new one will be locked to the same carrier.
Apple don't repair phones, they replace them.

The easiest way to solve this is to phone them or visit an apple store if that's an option to you.

They usually replace them with refurbished models or returns.

surfisup1000

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#1037602 6-May-2014 10:55

jonherries: So, new iPhone running 7.1.1. Pulled it out of my pocket to check the time and it had the apple logo up. Watched it for a few seconds and the screen flashed blue, then started again.

Tried a reset and it came up with unknown error 9.

I guess I will need to take it into Apple and get a replacement (or will they attempt to repair it, I have had it for 3 months)?

I guess it will also be a "refurbed as new" phone?

Does anyone know if they replace phones with unlocked versions (in the UK)?

Jon

Bad luck, i wonder if they will claim water damage.

Dynamic

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#1037604 6-May-2014 10:57

I couldn't think of the term, but someone ementioned it in another forum.

DFU Restore is the term to Google.

Have a look at https://discussions.apple.com/thread/5269891

Cheers
Mike

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gehenna

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#1037638 6-May-2014 11:22

Yep DFU restore it and that fixes most problems unless there is faulty hardware.

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jonherries

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#1037897 6-May-2014 18:44

gehenna: Yep DFU restore it and that fixes most problems unless there is faulty hardware.

That is what I had to do to get the phone recognised by iTunes. Shows the connect to iTunes logo, but goes to a blue screen halfway through the reimage.

Hasn't been wet at all, so I hope there isnt any water damage!

Had my last iphone (3GS) from release until March, with no case and no cracked screen, so that is how careful I am.

Jon

andrewNZ

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#1037963 6-May-2014 20:59

I believe the water damage thing is a bit of a dig at the Apple "service center" for retailers in NZ which is/was Brightpoint. Their standard response used to be "impact damage" I believe it's changed to "water damage". I will never use Vodafone again as a direct result of my experience with Vodafone and Brightpoint.

Dynamic

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#1037965 6-May-2014 21:05

andrewNZ: I will never use Vodafone again as a direct result of my experience with Vodafone and Brightpoint.

Without knowing the details of your experience, my experience is that the issue is with the manufacturers and their service contracts, not the phone service provider. The 'water damage' BS is a common grumble.

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gehenna

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#1037967 6-May-2014 21:10

I so wish we had an apple store in NZ. My experience with a faulty iPhone in Oz: Book an appointment, walk in, hand over iPhone, receive new iPhone, walk out.

tdgeek

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#1037974 6-May-2014 21:22

gehenna: I so wish we had an apple store in NZ. My experience with a faulty iPhone in Oz: Book an appointment, walk in, hand over iPhone, receive new iPhone, walk out.

Agree, we need a genuine Apple Store.

But calling Apple is what I recommend. I had a 5 with a sticky button last year. Called Apple (Texas), at 9am NZ time. Replacement arrived from Sydney next day 2-30pm. Sent mine back in the provided box. A fast result

jonherries

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#1038057 7-May-2014 07:39

gehenna: I so wish we had an apple store in NZ. My experience with a faulty iPhone in Oz: Book an appointment, walk in, hand over iPhone, receive new iPhone, walk out.

To finish the story, walked into the Apple Store in Belfast, was told to book an appointment as it would be an hours wait. Went back to the office, tried booking an appointment. Apparently the system was down so called Applecare (so new still have complimentary phone support).

Was booked in for Thursday afternoon. Went for a drive into the country to meet some customers, and arrived back at 16:30. Rather than go back to the office, thought I would go and hang around in the Apple store in the hope that they would just fit me in.

Walked out 45 mins later with a new iPhone.

Didn't ask me any other questions after I told them what I have told you all. There was no "oh the blue screen issue", but they didn't ask any more questions after they saw it happen.

Jon