IOS 8.3 'upgrade' What's happened to mail sync days?

Forums › Apple iOS and devices › IOS 8.3 'upgrade' What's happened to mail sync days?

muttley68

63 posts

Master Geek

#171350 14-Apr-2015 22:29

My wife got a new iPhone today. When she restored a backup of her old iphone from iCloud, the email app wants to download over 500 emails from the server (yahoo/xtra, FWIW).
No problem, I'll just change the 'days to sync' option in Mail settings... oh wait, it's gone. There seems to be no option to change the 'days to sync email' (I was going to set it to 2 days).
I see this same problem has been posted on the Apple.com support site since April 9 (https://discussions.apple.com/thread/6984922) but no one has posted an answer, other than one that refers to previous versions of IOS.
This problem relates to an iPhone 6, not the 4S as mentioned in the link, but the issue is exactly the same.
At this stage her only option seems to be to download 500+ emails and delete them one by one (unless anyone knows a way to 'delete all' emails in the inbox)?

Has anyone else come across this, or knows where the 'days to sync' option has been moved to?

Thanks for any help.

mattwnz

20141 posts

Uber Geek

#1283357 14-Apr-2015 23:03

Can't you use IMAP? Sounds like it is using POP if it is wanting to download the emails. Are you using the default yahoo settings on IOS, or are you manually entering in the settings?

CYaBro

4582 posts

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#1283364 15-Apr-2015 00:05

That option isn't available for some types of mail accounts.
I've got 8.3 on my iPhone 6 and I have the option for my exchange accounts, outlook.com account, but not gmail.

We run into this problem when we have to reconfigure customers email clients on their computers.
If they've had the option set to leave a copy of the Mail on the server then all inbox emails have to be downloaded again.
What we do is log into the webmail and create a new folder and move all email into that leaving the inbox clean for a fresh start.

Opinions are my own and not the views of my employer.

muttley68

63 posts

Master Geek

#1284400 15-Apr-2015 07:54

Thanks for the replies. I hadn't considered using Imap, as for some reason I thought xtra mail was still only POP, I guess it must have been added by Yahoo at some stage. I might give that a try.
And yes, we leave the 'delete from server' option off, as the email account is for both of us, not just her, so we don't want one or the other deleting emails off the server that might be for the other user.
So perhaps the option was never available for the Yahoo/xtra account but I just didn't remember going through the pain of downloading several hundred emails on her last iPhone.
I'll try setting it up with IMAP tonight and see how that goes.

muttley68

63 posts

Master Geek

#1284621 15-Apr-2015 11:52

mattwnz: Can't you use IMAP? Sounds like it is using POP if it is wanting to download the emails. Are you using the default yahoo settings on IOS, or are you manually entering in the settings?

I used the default settings (or whatever was reinstated by the iCloud restore)

tdgeek

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#1284629 15-Apr-2015 12:02

Doesn't the Yahoo option in the Mail app act like IMAP/webmail? I use webmail on PC/Mac and on iOS its always identical as if reading from the Yahoo server.

muttley68

63 posts

Master Geek

#1284853 15-Apr-2015 15:59

tdgeek: Doesn't the Yahoo option in the Mail app act like IMAP/webmail? I use webmail on PC/Mac and on iOS its always identical as if reading from the Yahoo server.

Not sure - I let the iPhone setup the Yahoo email account automatically when it restored from an iCloud backup (of the old iPhone 4s).
Even if I change the account to IMAP, will the iPhone recognise that the Yahoo inbox has already been read, or will it still try to download over 500 emails as if they were new?
Actually this wouldn't be a problem if anyone knows how to bulk delete emails from the iPhone inbox? Not by selecting/deleting each email one at a time which seems to be the only way I can see right now...

muttley68

63 posts

Master Geek

#1286124 17-Apr-2015 10:54

Update: I deleted the POP3 Yahoo account and set it back up as Imap. Still downloaded over 500 emails so the wife just deleted them one by one (or a page at a time, however Apple lets you do it). I guess it makes sense because there's no way that the mail server knows that your new device has or hasn't read the emails on the server inbox. Perhaps it's time to move the emails on the server inbox into another folder (e.g. 'READ Emails') so this doesn't happen again, but still allows us to keep a backup of emails online.
Thanks for the help and suggestions - much appreciated.