back in february my ipad air suddenly died.
white screen of death with black apple logo etc.
attempts were made to revive it through the usual hard reboot etc. to no avail.
repair shop diagnosed as main board failure, unrepairable.
back to retailer harvey norman for cga remedy as the ipad was only two years old.
this is where the fun starts...
hn service rep had trouble understanding what cga means.
keep repeating they will send to their repairer (service plus), but at my cost.
service company replies contact apple for cga.
done, get a personal case manager.
communication then becomes fractured with them saying they couldn't contact me through details provided.
strange as there's no problem with my phones, email.
weeks go by.
finally get a positive reply that apple will cover repairs under cga, yah !
more weeks of no communication, then a text from harvey norman saying the ipad is ready to pick up, unrepaired !
??????
after more weeks of leaving phone messages, emails, the service person handling my case appears to have disappeared off the face of the earth, leaving a voicemail message with empty promises to call back within 24 hours.
absolutely the worse customer service i have ever received.