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212 posts

Master Geek

#273291 15-Aug-2020 07:40
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I’m unable to download 12000 photos from the iCloud to my old iPhone 7 phone or PC.  Am using an iPhone branded cable.  Have previously untrusted this PC to iCloud.  Have tried to trust again but tells me verification has failed.  When iPhone 7 plugged in, constantly reconnects then disconnects which it is also doing via Bluetooth in my vehicle.  Note when playing music via Bluetooth speaker, no problems with disconnecting.  It’s vital that I retrieve photos either onto  PC or new 11 Pro phone.  Want to cancel current iCloud Account but must retrieve photos first.  Please help!!!

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6105 posts

Uber Geek

  #2541424 15-Aug-2020 08:21
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Just put your iCloud details into your new phone and they should come down over wifi.


212 posts

Master Geek

  #2541426 15-Aug-2020 08:32
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Yes, I understand that could solve it but I want to discontinue with that iCloud account and don’t want to use it on my new phone.


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Uber Geek

  #2541427 15-Aug-2020 08:42
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So log out of that account once the photos have synced to the new phone.


212 posts

Master Geek

  #2541428 15-Aug-2020 08:50
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OK, thanks for that.  So:


1. Will the photos be the original size?


2. In the property of the photos, will it show the date they were taken?


3. Will we then be able to get them from the new phone onto an external hard drive?


Basically I want to get them onto a hard drive.  I suspect there may be something wrong with my old phone as I've done everything that's been recommended to me.

4947 posts

Uber Geek


  #2541597 15-Aug-2020 13:30
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There used to be a windows app that would download everything from iCloud. Maybe that’s an option.

I don’t know about physics size or not if they’re the original size.

Not sure if there’s something on Like google takeout where they will zip you up all your content to get back or not .

Previously known as psycik

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212 posts

Master Geek

  #2541665 15-Aug-2020 14:21
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Thanks for the help.  6 hours it’s taken but finally have the photos from the iCloud onto the PC hard drive then to an external HD. What a mission!  They had to be selected one folder at a time or everything just stopped.  A change of PC and we were finally able to do it via Windows iCloud.  Will never ever store anything on the iCloud again!

588 posts

Ultimate Geek

  #2541797 15-Aug-2020 16:59
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Will never ever store anything on the iCloud again!

I know you’ve just solved your issue and all, but really when using Apple ecosystem you’ll almost have to rely on iCloud for backups/storage. (Plus an apple account etc.)

The number of times someone has lost/broken their phone and had no backups or cloud sync OR they forget what Apple account or login details is far too many.


1337 posts

Uber Geek


  #2542023 16-Aug-2020 06:21
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Sorry I’m a bit late to this thread. There is another way, if you were leaving the Apple ecosystem entirely for example.
If you go to and sign in with your iCloud account. Then go to Data and Privacy and then Manage your Data.
There you can request a copy of ALL data that Apple knows about you. You can select which data sets you want specifically.
It takes some time for Apple to prepare the data but you get an email when it’s ready. I’ve done it for my location/calling data and it works well. It will obviously take some time to prepare and download a large photo library.



212 posts

Master Geek

  #2542675 17-Aug-2020 10:00
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Thank you for that, Joseph.  Will keep it for posterity!

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