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JaseNZ

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#275849 13-Sep-2020 17:44
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I own a lot of apple products and this was the first time I have had to put in for a warrenty claim. I buy all my stuff through the apple store as I find it easier and things just get sent directly to me.

 

So paid $55 for a spare apple watch charging cable which was a new type which had the usb c connection on it. Turned up fine and I put it aside as my spare, heading away about 4 weeks later I took it with me and 2nd night away it just stopped charging my watch. When I got back home tested watch on my charger that came with the watch and it worked just fine so I have a bung new charging cable.

 

Rung apple to which I spend around 45 minutes going over everything, sending photos of cable and proof of purchase. Has to ring me back as could not see the new type of charging cable his end so had to escalate it.

 

He did ring me back but I had to pay for a new cable to which would be sent out and with it was the prepaid bag to send the faulty one back once they received it back they credited the $55 back.

 

To me it just seemed like amateur hour, not blaming the guy on the phone he did the best he could with what he had. The hoops I had to jump through for a $55 cable just seemed all out of proportion.

 

 

 

What have other people's experience been with the mighty giant and claims. 





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gehenna
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  #2563371 13-Sep-2020 22:09
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That's standard for Apple online store claims. Buy local if you want an easier experience.

Divhon
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  #2563379 13-Sep-2020 23:29
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I had a good experience with them few years back. Bought a 2nd hand IPOD for $20. Charging port seems stuffed. Didn't knew where the unit was bought. Just checked the IMEI# it was still on warranty so I tried calling their hotline was transferred to their AU call centre after 2 calls they sent me a courier bag. After a week a refurbished replacement came back, basically brand new in a generic box, was really happy with it.


 
 
 
 


Handsomedan
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  #2563414 14-Sep-2020 08:39
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I've had iPhones and an Apple Watch replaced under warranty (AppleCare+). Couldn't have been easier, but you're right about the time it takes to go through the process. 

 

I usually opt to do an online chat as it just makes it easier, to be honest. 

 

I've never been denied a warranty claim, though. 





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Handsome Dan is currently WFH.
Handsome Dan is perplexed...and a little stir crazy.
need to transfer money overseas? I use Transferwise 


gehenna
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  #2563415 14-Sep-2020 08:40
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We're they bought on the online store though? I imagine it's easier for big ticket items than incidentals like cables

Mehrts
135 posts

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  #2563829 14-Sep-2020 15:40
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I have a late 2013 MacBook Pro. When it was 3 years and 10 months old, the anti-reflective coating on the screen started to rub off.

 

Apple had a screen replacement program in place for machines suffering this issue which were four years old or newer, so I managed to get it done just in time!

 

The process was super simple: Call Apple & explain situation, they created a job for the local Authorised Apple Repair store, then I just had to drop it off once the screen had arrived (to minimise time the computer was away for).

 

Job was done within the day & everything was as expected. Couldn't complain at all, especially with Apples support for older hardware.


GSManiac
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  #2564095 14-Sep-2020 21:59
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Had the same issue with a usb-c lightning cable that I purchased from the Apple online store. . Only had it a few months before it stopped working.
The amount of hoops I had to go through. They wanted me to take it to a local service provider. Wasn’t happy about it due to the inconvenience but did it anyway. Got there and was told they don’t have the capability to test it.

So back to Apple. Had to upload photos of the cable and the invoice which sure ok but then claimed they had no record of the invoice I had uploaded.

Finally got sent a replacement and even this one is now only barely working. It looks 100% fine . No fraying it cracks etc.

Apple cables are so poorly made these days. I hear it’s because of a greenpeace lobby group who pressured Apple into changing the material a decade or so ago. The new eco friendly material isn’t a strong.

dacraka
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  #2564154 15-Sep-2020 07:40
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I just sent my Apple Watch for warranty replacement yesterday and I didn't have to pay anything, they said they will send me a new one as soon as they receive my one.


 
 
 
 


CYaBro
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  #2564165 15-Sep-2020 08:01
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dacraka:

I just sent my Apple Watch for warranty replacement yesterday and I didn't have to pay anything, they said they will send me a new one as soon as they receive my one.


FYI it won’t be a new one. It’ll be “remanufactured” which is basically a returned unit that’s been repaired and the only new parts will be the battery and display.

Dairyxox
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  #2564172 15-Sep-2020 08:19
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I've had both mildly bad, and mildly good experiences with Apple warranty's.

 

I wish we had Apple stores in NZ, they seem to have quite good service.


JaseNZ

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  #2564204 15-Sep-2020 09:36
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Dairyxox:

 

I've had both mildly bad, and mildly good experiences with Apple warranty's.

 

I wish we had Apple stores in NZ, they seem to have quite good service.

 

 

Don't know why they don't open a couple it would be worth it.





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Handsomedan
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  #2564206 15-Sep-2020 09:40
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JaseNZ:

 

Dairyxox:

 

I've had both mildly bad, and mildly good experiences with Apple warranty's.

 

I wish we had Apple stores in NZ, they seem to have quite good service.

 

 

Don't know why they don't open a couple it would be worth it.

 

I concur. 

 

I think a flagship Apple Store in Newmarket or Sylvia Park in Auckland and a second one in Christchurch would be a good go, in my opinion. 

 

I always make a bee-line for the Apple Store when I am overseas (which admittedly is not often these days). 





Handsome Dan Has Spoken.
Handsome Dan is currently WFH.
Handsome Dan is perplexed...and a little stir crazy.
need to transfer money overseas? I use Transferwise 


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