IPad Air 3, white spot.

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Kiwifan

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#294026 28-Feb-2022 22:42

Hi Team, just after your thoughts regarding my iPad Air 3 purchased new from Noel Leeming. After a year of owning it I noticed the dreaded white spot and once you see it. By the time I got to show NL it was 13 months since purchase but they were awesome and said under the CGA it was covered and within the week I had a replacement.

One year later and this iPad has the same problem. Back to NL in Timaru today ( 100kms away) and they suggested I might have to pay as the replacement only has a three month warranty. Grumpy old me thinks that isn’t right as I believe it is a known fault. I’m due back in Timmers on Friday so would appreciate any thoughts. They also said I won’t have to wipe it but I’m sure it would be prudent to do so.

Appreciate any advice.

Rusty.

michaelmurfy

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#2876604 28-Feb-2022 22:56

Contact Apple directly as they're pretty good with honoring the CGA from experience.

Without knowing how the iPad is being used I can't comment if this should be covered by the CGA considering pressure often causes white spots to occur (so - misuse). Not saying this is your case, but white spots on LCD's are normally caused by pressure so think you were also lucky the first round. There are few documented cases but those cases appear to be pressure spots on the LCD from what I can see. It can be somewhat normal for light bleed to occur on all laminated displays.

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Kiwifan

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#2876629 1-Mar-2022 08:07

Thanks for your reply. Just standard use, forums, news, reading etc so no smashing of games etc.

This is my third version of the iPad and haven't had the problem before, just this model.

From the Apple Forum.

"Of complaints that have appeared within this community forum, the issue seems to focus upon bright patches (of varying intensity between affected devices) typically occurring in a region 1-2” above the Home button (as viewed with the iPad in the “Portrait” orientation - with the Home button at the bottom of the screen).

The bright patches appearing on the iPad screen, where apparent, directly correlate to an area of the underlying logic board that incorporates the electrical connectors for the display - and the touchscreen controller. As such, as many other iPad models have a different internal layout, this is perhaps why we don’t see this observation occurring in other models."

Will give Apple a call as you suggest and see what they say.

Cheers, Russell.

Handsomedan

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#2894587 31-Mar-2022 10:43

How did you get on with the call to Apple?

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Kiwifan

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#2894637 31-Mar-2022 12:13

Hi, I took it back to Noel Leemings in Timaru and spoke with their tech guy who saw the wee spot (under their bright shop lights which made it hard to see.) but thought it was so small that it didn't warrant sending away. He did write out a form to say an issue had been seen by him and if it got any worse to bring it back and they would send it to Dunedin for repair. At the moment the spot is only the size of an old 5 cent piece and really only shows when reading Kindle books or whiteish pages so I came home with it.

If it does get worse within the year I will take it back. Failing that I will flog it off to a grandkid and get a new one. :-)