applecare+ (2022) screen damage

Forums › Apple iOS and devices › applecare+ (2022) screen damage - how does it work?

Batman

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#302977 8-Jan-2023 09:00

hi my son is looking to buy a secondhand phone with applecare plus, expires 2023

i'm an android user and i have no idea -

his question is - if he damages the screen does apple give him a new phone or just a new screen?

Linux

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#3018506 8-Jan-2023 09:04

Most likely refurb handset

MrGadget

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#3018512 8-Jan-2023 09:19

They would repair the screen only unless there was significant other damage to the unit. There’s an “excess” of sorts too, so you would have to pay a small amount ($49).
https://www.apple.com/nz/support/products/iphone/

Mehrts

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#3018865 9-Jan-2023 08:51

Front glass is usually a display replacement.

Rear glass is a new/refurbed device due to complexities arising from having to strip down the entire phone for access (unless it's an iPhone 14/14 Plus which have a different internal design).

alasta

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#3018869 9-Jan-2023 09:07

I thought AppleCare+ included express replacement, in which case wouldn't they have to supply a refurb rather than repair the existing device? Or is that only if you elect to use the express replacement option?

Brumfondl

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#3018940 9-Jan-2023 12:15

alasta:

I thought AppleCare+ included express replacement, in which case wouldn't they have to supply a refurb rather than repair the existing device? Or is that only if you elect to use the express replacement option?

AC+ does include Express Replacement but I don't think you can use it if there is only screen damage as that is generally reparable pretty easily. Looks like the service fee of the front of back glass is $49

If you want to do things properly then you will want the original receipt for the device if at all possible, and also to get the original owner to transfer the AC+ to the new owner - Transfer your AppleCare plan - Apple Support (NZ)