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openmedia

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#306171 2-Jul-2023 21:39
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So our daughter's AppleID account has become locked, and we've discovered it wasn't initally configured  with her phone number. In fact we've no idea what number was used or who's it was. It isn't an older number of her's as she's always had the same phone number, and we've tried a number of her friend's numbers that match the last two digits.

 

We need access as her iiPhone has just come back from repair and needs a reset before use, but even though we know

 

  • Her AppleID
  • Her attached email address
  • The correct password for Apple ID
  • The Serial number and IMEI and model detail of the IPhone

Apple currently won't unlock the phone or reset the Apple ID Login.

 

Apple have offered to reset the phone if we can fine the original purchase details of the phone, but it is a an old (2018) phone originally off a friends account, so we're trying to get details off the carrier.

 

Has anyone got some guidance as today we've spent an hour on each of Apple's online chat and with their phone support. They simply wouldn't provide an approach where we could regain access to the AppleID unless we know the recovery phone number. Even a reset via email requires us to know the recovery phone number.

 

Right now budget wise a new, or even second hand, phone is out of the question. Even getting the phone's screen repaired was a stretch as a young family.





Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.


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kiwiharry
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  #3098799 3-Jul-2023 05:56
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Probably need to enquire a bit more with the friend that she acquired the phone from. Maybe that friend had got it as a hand me down from a parent or sibling so could be one of their numbers attached to the phone.




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openmedia

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  #3098855 3-Jul-2023 09:41
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kiwiharry: Probably need to enquire a bit more with the friend that she acquired the phone from. Maybe that friend had got it as a hand me down from a parent or sibling so could be one of their numbers attached to the phone.

 

Been through that. We've checked their old phone numbers, the phone was fully reset and it attached to my daughters Apple ID

 

Sadly I wasn't around when she setup the AppleID so I didn't have a chance to make a note of the details.





Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.


openmedia

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  #3107532 24-Jul-2023 11:24
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Any other tips as this is dragging on.

 

 

 

  • We've got a functional phone we can't use because Apple won't unlock it.
  • We have an Apple ID, password and associated email address that Apple won't unlock unless we provide a phone number we simply don't know.

Argh





Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.




SpartanVXL
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  #3107563 24-Jul-2023 13:34
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It may be a lost cause if the recovery number is lost for the apple ID. A friend lost a old microsoft account the same way as his number got lost in a transfer. No way to retrieve even with password, email and past transactions for xbox.

As for the phone I find apple hardware sticks to the first account used on it, even after resetting. If I do a lookup for my iphone it refuses to let me use my current Apple ID saying it’s not the owner despite it being my primary device since it was bought. The likely reason is family who bought it for me logged in once to test it and it’s likely bound to their account somehow despite there being no indication otherwise.

openmedia

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  #3118890 22-Aug-2023 07:56
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We managed to get Apple to unlock the phone but not the account. Needed a proof of purchase and some additional phone details. We then setup a new Apple ID, and this time made sure it had two recovery numbers. Then reset the phone via ITunes and we're all up and running again.

 

 





Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.


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