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bp1000

93 posts

Master Geek


#312656 5-May-2024 14:04
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My AirPods 2nd gen (model A2031 running latest firmware 6A321) have started erratically not connecting to my iPhone 12 Pro.

Both phone and AirPods are on latest OS & firmware.

The scenario is I'll put my AirPods in my ears and I hear the connection bong plus I see the notification saying AirPods have connected on my phone. When I go to play music (Apple music), the sound comes from the phone. If I go to the phone and select the AirPods on the AirPlay tab in Apple Music, I just get a spinning wheel. The only solution I've found so far is to restart my phone.

I've tried forgetting the AirPods on the phone and then setting up the Bluetooth connection again, but that didn't fix the immediate issue, so still needed to restart phone, and the problem still recurs.

I've not identified any specific action that causes the AirPods/Phone connection to break, and I've not seen any pattern. I can go days without an issue then sometimes it happens every day.

 

I've had the AirPods for 5 years, but sound and battery life is all still good for me, so not wanting to buy anything new at this point.


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esawers
551 posts

Ultimate Geek


  #3226715 5-May-2024 18:22
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https://support.apple.com/en-nz/guide/airpods/iph561965261/web#:~:text=Return%20AirPods%20to%20factory%20settings&text=Open%20the%20lid%2C%20then%20press,light%20flashes%20amber%2C%20then%20white.




  #3226717 5-May-2024 18:28
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Do you have any other Apple devices in the house? I had issues that sound like this when I had my iPhone, iPad and MacBook all nearby. Now I just temporarily disable Bluetooth on the device I don’t want to use so make sure I get a stable connection.

 

 


RunningMan
8955 posts

Uber Geek


  #3226721 5-May-2024 18:32
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In settings, do you have it set to automatic or when last connected to this iphone? If you set to when last connected to this iphone it should ignore other devices signed into the same icloud account.




bp1000

93 posts

Master Geek


  #3226863 6-May-2024 09:03
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esawers: https://support.apple.com/en-nz/guide/airpods/iph561965261/web#:~:text=Return%20AirPods%20to%20factory%20settings&text=Open%20the%20lid%2C%20then%20press,light%20flashes%20amber%2C%20then%20white.

 

Thanks. I'd done the unpair process before which didn't solve the issue. I've now done the factory reset and will see what happens with that.


bp1000

93 posts

Master Geek


  #3226868 6-May-2024 09:09
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RunningMan:

 

In settings, do you have it set to automatic or when last connected to this iphone? If you set to when last connected to this iphone it should ignore other devices signed into the same icloud account.

 

 

Thank you. I have automatic set as I want the AirPods to switch between my iPhone and Apple Watch. The problem isn't that it's switching to another device, it just won't properly connect to the iPhone.

 

I've not changed any of these settings and the AirPods were working with no issues up until recently. I'll see how the factory reset goes. If the problem still exists, I'll give the Connect To This Phone setting a go.


bp1000

93 posts

Master Geek


  #3226873 6-May-2024 09:16
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Senecio:

 

Do you have any other Apple devices in the house? I had issues that sound like this when I had my iPhone, iPad and MacBook all nearby. Now I just temporarily disable Bluetooth on the device I don’t want to use so make sure I get a stable connection.

 

 

 

 

Thanks. I mostly use my AirPods when in the gym, so I only have my iPhone and Apple Watch with me there. The AirPods have been working fine until the last few weeks, and I've not changed any settings or similar. If it happens again after the factory reset I've done, I'll see if switching off Bluetooth on the watch fixes the issue. Obviously I'd rather not switch off bluetooth on the watch as that disconnects it from the phone.

At home I have an iPad Mini & HomePod Mini.


bp1000

93 posts

Master Geek


  #3250115 17-Jun-2024 18:09
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OK, I've not identified or solved the root cause issue, but I have a couple of workarounds that save me from restarting my iPhone.

When I go to the gym, I now double-tap my my left Airpod and about 95%+ of the time it starts playing my music off my phone.

 

A couple of times music has started playing on the Airpods from my watch, though as far as I can tell there was no audio switch to my watch. It's pretty rare that I'm using audio through the watch

 

In this case, I go to my iPhone, turn BT off then on again, and I can now get iPhone to successfully reconnect to the Airpods, and then play my workout music.


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