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Lennynz

9 posts

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#316131 19-Sep-2024 08:29
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Hello everyone, I'm new to online ordering with 2degrees and placed an order on Saturday morning. However, I can't see any updates on my 2degrees account. Could anyone share their experience or knowledge about how 2degrees handles pre-orders? When can I expect to view my order and plan details in my account? Thank you.


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Benjip
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  #3283789 19-Sep-2024 08:45
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I've done iPhone pre-orders with all three telcos (2degrees, One, Spark) over the years, and in every case, you get zero communication from them until around 2–4pm the day before (so 2–4pm today), when you should receive a tracking email saying your phone is on its way.

 

I believe it happens this way because they're all distributed by third party logistic/warehousing companies and the telcos don't have much visibility into the actual processes, other than "we've placed the order on your behalf and it'll show up when it shows up".




Lennynz

9 posts

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  #3283793 19-Sep-2024 08:50
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Benjip:

 

I've done iPhone pre-orders with all three telcos (2degrees, One, Spark) over the years, and in every case, you get zero communication from them until around 2–4pm the day before (so 2–4pm today), when you should receive a tracking email saying your phone is on its way.

 

I believe it happens this way because they're all distributed by third party logistic/warehousing companies and the telcos don't have much visibility into the actual processes, other than "we've placed the order on your behalf and it'll show up when it shows up".

 

 

 

 

Thanks man, after I login to my account portal I cant see any order history. I'm little worried, All I git is the email said we have received your order


mdubsnz
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  #3283803 19-Sep-2024 09:22
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I'm not sure if this years any different than prior, but I had some JB Hi-Fi gift cards to use, so opt to pre-order via them as opposed to Apple direct. In the cart process it stated the item would pre-ship for release on delivery date, however earlier this week they sent out an explicit email stating that due to Apples strict embargo, they cannot lodge the items until 8am on Friday and that the earliest anyone who opt for delivery would receive their device, would be Monday 23rd.

 

 

 

That's a shame as had they been upfront about it, I would have chose click and collect instead. Would be suprised if the Telcos or any other retailer outisde of Apple was running a different release strategy?




Quinny
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  #3283810 19-Sep-2024 09:39
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I may have just posted in the One (was Voda) section. Mine got cancelled on me over the area code, and it took about 5 hours yesterday to sort a new order. I wish you good luck, as mine is likely who the heck knows delivery now.  


Lennynz

9 posts

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  #3283812 19-Sep-2024 09:44
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Quinny:

 

I may have just posted in the One (was Voda) section. Mine got cancelled on me over the area code, and it took about 5 hours yesterday to sort a new order. I wish you good luck, as mine is likely who the heck knows delivery now.  

 

 

 

 

This is crazy, why you choose ONE? they are the worst  


xpd

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  #3283814 19-Sep-2024 09:47
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Lennynz:

 

Quinny:

 

I may have just posted in the One (was Voda) section. Mine got cancelled on me over the area code, and it took about 5 hours yesterday to sort a new order. I wish you good luck, as mine is likely who the heck knows delivery now.  

 

 

 

 

This is crazy, why you choose ONE? they are the worst  

 

 

And someone will say 2D is the worst, and someone else with Spark....   

 

Each to their own.

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


Benjip
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  #3283959 19-Sep-2024 10:12
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Lennynz:

 

Thanks man, after I login to my account portal I cant see any order history. I'm little worried, All I git is the email said we have received your order

 

 

I wouldn't fret until at least 4pm today. If you haven't heard anything by then, it's likely you won't get your phone tomorrow.

 

The telcos all seem to keep iPhone pre-orders quite siloed off from the rest of their online store and account stuff, no idea why. As soon as it's shipped, you should see any changes reflected in your online account (plan changes, interest free stuff, etc.).


 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
Dial111
978 posts

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  #3283975 19-Sep-2024 10:59
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Lennynz:

Quinny:


I may have just posted in the One (was Voda) section. Mine got cancelled on me over the area code, and it took about 5 hours yesterday to sort a new order. I wish you good luck, as mine is likely who the heck knows delivery now.  



 


This is crazy, why you choose ONE? they are the worst  



For me, I get the better deal out of all the telcos

$700 off retail promo + One Wallet dollars + trade in old phone + bigger deposit = cheap iPhone

JEDENZED
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  #3284019 19-Sep-2024 12:35
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I ordered a 16 Pro Max 256GB Desert Titanium model direct from Apple at midnight on preorder day last Saturday morning, with a view to ensuring I would receive it on launch day (which is now tomorrow). The status has shown “Delivers 20th September” since I ordered it, and it’s been sitting on “Preparing to Ship” since Monday. As of right now, 12:30pm on Thursday 19th, it’s shows as “Delivers Tomorrow” and is still “Preparing to Ship”…

Unless it’s shipping from an NZ holding point today, I ain’t getting it tomorrow…

Lennynz

9 posts

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  #3284020 19-Sep-2024 12:39
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Has anyone got shipment email yet?


dfnt
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  #3284026 19-Sep-2024 13:14
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JEDENZED: I ordered a 16 Pro Max 256GB Desert Titanium model direct from Apple at midnight on preorder day last Saturday morning, with a view to ensuring I would receive it on launch day (which is now tomorrow). The status has shown “Delivers 20th September” since I ordered it, and it’s been sitting on “Preparing to Ship” since Monday. As of right now, 12:30pm on Thursday 19th, it’s shows as “Delivers Tomorrow” and is still “Preparing to Ship”…

Unless it’s shipping from an NZ holding point today, I ain’t getting it tomorrow…

 

If apple says you're getting it tomorrow, you're getting it tomorrow, it'll be on a plane overnight from Australia with DHL

 

The order will probably update tonight at some point


alasta
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  #3284028 19-Sep-2024 13:16
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dfnt:

 

If apple says you're getting it tomorrow, you're getting it tomorrow, it'll be on a plane overnight from Australia with DHL

 

The order will probably update tonight at some point

 

 

Yes, this has confused people in previous years but Apple are very good at delivering on launch day. 


alasta
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  #3284031 19-Sep-2024 13:19
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Dial111: $700 off retail promo + One Wallet dollars + trade in old phone + bigger deposit = cheap iPhone

 

I would be curious to know whether they allow you to use both the $700 discount and your One Wallet credit. The T&Cs for One Wallet state that "your One Wallet balance cannot be used in conjunction with any other promotional offer", but I'm not sure what this means in practice. 


Benjip
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  #3284032 19-Sep-2024 13:19
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JEDENZED: Unless it’s shipping from an NZ holding point today, I ain’t getting it tomorrow…


Sounds like you don’t order from Apple often 😎

You’ll get a “shipped” email between 4–8pm today, at which point it has been collected from the Sydney warehouse and is on its way to the airport for an overnight DHL flight to Auckland.

Assuming you’re in a metro area, it’ll get processed and moved around the various DHL facilities in NZ throughout the night and early morning, and will be with the courier tomorrow morning.

Have faith in them, Tim Cook is famous for being the logistics master and I have never had an Apple delivery delayed without plenty of notice.

pureinception
21 posts

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  #3284058 19-Sep-2024 15:08
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Lennynz:

 

Has anyone got shipment email yet?

 



Yeah at 2:35pm. Tracking shows customs clearance


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