Hi guys,
My cousin purchased an iPhone 4 from Vodafone last year, and ever since she purchased it, the phone was not working properly - it would randomly turn off. She used to take it back to the store she got it from, but they said that there was nothing wrong with it.
A few weeks ago, she went to the store to get it updated to iOS5, so Vodafone Albany did it. When she got home, the phone turned off and never turned on again.
She went back to the store, and she was told that she will have to pay $280 for a repair cost - which she disputed. After a bit of haggling, she was told that they will waive the repair fee. After a bit of haggling, she was given a replacement phone to use in the time being.
Come today, she received a call to say that the repair cost is actually $400, not the initial $280 stated, and that she will have to pay the full amount! Not only that, she was advised that the cost of $400 is more than the cost to replace it, so they said she should upgrade to a new iPhone on a $80 per month, 24 month term contract.
She's pretty distressed with this whole situation, as it took a lot of time travelling to the store, and waiting to talk to people at the call centre.
Has anyone else experienced anything like this from Vodafone, and if so, what was your plan of action?
Is there anyone she can talk to, since clearly she's going nowhere with the dealers and call centres.
Cheers
ebbi