Well i am currently in my second support issue with Nav Man and not at all happy about it.

Owned a Nav Man for about 9 months, it failed in the first month, okay a bit slow in dealing with it but it was replaced so fair enough, trouble was I sent them a bright shiny unmarked like new unit and got back a refurbished obviously used unit that was no where near as good a condition as what I sent them.
I wore that.
It failed again, attempted to call the 0800 number yeah it worked, but it was a shonky IP telephony thing that went to god knows where with a huge delay on the conversation. Have you ever tried to spell a NZ name to a foreign person on a line with 5 to 10 second delay on it let alone give a 16 plus digit serial number and Maori place names in addresses.

Well I dug and I mean Dug to get a email address off the web site since they refused to call me back on a more suitable phone line or provide any other contact number which may have been better quality.

I am in my 4th week of trying to deal with this, a product that was first developed in NZ and then got sold off shore to Mitac (a company who failed in the PC market) and is seriously marketed as a Premium GPS Product.

Guess what, my current $150 Chinese GPS beats it hands down!

Now I look at a GPS as a convenience when I am in areas I am not familiar with, as I see it I use a GPS about 1% of the time to find a place, ( I do over 50K a year all over NZ in my business) the rest of the time it sits there, but I expect to get some value out of it entertainment if you like, such things as speed, course elevation on compass etc. Nav Man does not even give this easily but my cheapy does including a trip computer with interesting or amusing info.

I don't want the dam thing any more, it was a waste of $300 odd, the resistance I have struck to getting support, the issues with the quality it all adds up to it being a bit of rubbish in my case. Since they are doing everything to prevent me from getting warranty (or refund)..

Postscript

It takes on average over 7 days for any coms to be returned either indicates they are overloaded with problems or don't care.

be interested to hear if others have had the same or better