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99 posts

Master Geek
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Topic # 68486 22-Sep-2010 22:49
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Well i am currently in my second support issue with Nav Man and not at all happy about it.

Owned a Nav Man for about 9 months, it failed in the first month, okay a bit slow in dealing with it but it was replaced so fair enough, trouble was I sent them a bright shiny unmarked like new unit and got back a refurbished obviously used unit that was no where near as good a condition as what I sent them.
I wore that.
It failed again, attempted to call the 0800 number yeah it worked, but it was a shonky IP telephony thing that went to god knows where with a huge delay on the conversation. Have you ever tried to spell a NZ name to a foreign person on a line with 5 to 10 second delay on it let alone give a 16 plus digit serial number and Maori place names in addresses.

Well I dug and I mean Dug to get a email address off the web site since they refused to call me back on a more suitable phone line or provide any other contact number which may have been better quality.

I am in my 4th week of trying to deal with this, a product that was first developed in NZ and then got sold off shore to Mitac (a company who failed in the PC market) and is seriously marketed as a Premium GPS Product.

Guess what, my current $150 Chinese GPS beats it hands down!

Now I look at a GPS as a convenience when I am in areas I am not familiar with, as I see it I use a GPS about 1% of the time to find a place, ( I do over 50K a year all over NZ in my business) the rest of the time it sits there, but I expect to get some value out of it entertainment if you like, such things as speed, course elevation on compass etc. Nav Man does not even give this easily but my cheapy does including a trip computer with interesting or amusing info.

I don't want the dam thing any more, it was a waste of $300 odd, the resistance I have struck to getting support, the issues with the quality it all adds up to it being a bit of rubbish in my case. Since they are doing everything to prevent me from getting warranty (or refund)..

Postscript

It takes on average over 7 days for any coms to be returned either indicates they are overloaded with problems or don't care.

be interested to hear if others have had the same or better




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274 posts

Ultimate Geek
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  Reply # 383405 23-Sep-2010 01:55
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well i have a NavMan and it's been good but i have hand it for a number of years and i would use it about 1% of the time as you. from what i have seen the newer stuff from them is crap, it's just rubbish and i would not pay for it. a Tom Tom or any other brand would leave them for dead both in customer service and value. they are just creaming it as they went shopping for a name and got it.

i know people that have been unable to find some one to talk to and others that have had the unit replaced in 3 days so............................

but i would not buy from them any more.

just my 2 cents.

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  Reply # 383414 23-Sep-2010 02:35
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Yeah their quality and reputation has taken a tumble in the last few years.

After that sort of trouble I'd return for refund under the CGA as it's not fit for purpose and get something else instead (hitting up online reviews).

 
 
 
 


597 posts

Ultimate Geek
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  Reply # 383427 23-Sep-2010 06:59
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My recent experience put me off ever wanting to buy anything from Navman.

I had a customer who wanted to load the Australian maps onto their Navman as they would be travelling there soon. As they weren't tech-savvy, they had asked me to do it. Easy I thought... hah!

Turns out Navman had withdrawn all of their maps and unlock codes from sale, because they had a new map release coming out "real soon now"! Tried explaining the situation to Navman support, said I don't care about having the 2010 maps, 2009 maps will be fine. My customer just wanted to be able to use their Navman in Aussie. They just explained I would have to be patient and wait...

End result: customer went to Aussie, purchased a new GPS (not a Navman!) while there, and Navman FINALLY released the unlock codes about a month after they left for their trip. Crazy!



99 posts

Master Geek
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  Reply # 383741 23-Sep-2010 18:22
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Funny enough got a call from a Aussie Navman rep today (Couldn't have anything to do with my email yesterday threatening action and pointing out if I won I would go to the court to have the assets they have in NZ attached and sold to get my money)

Anyway they have offered a refund %100.

A result but it shouldn't have take me this long to get a response.

I bought a different GPS a Chinese cheapo and it leaves the Nav Man for dead.

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  Reply # 383769 23-Sep-2010 20:00
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We went to Europe earlier in the year. I purchased maps for Europe and the update maps for NZ at the same time.
The maps for Europe arrived before the maps for NZ so I installed them. No where at any time did they list the year. I figured when the update maps arrived I would just update the Europe maps as well.
Nope turns out when you install a overseas map pack it keys to the NZ map CD you use. So even though the NZ update CD had the 2010 maps for Europe it would not let me install them. After MANY calls to the Navman support line I finally to them to understand what the issue was (they kept insisting that the new NZ CD did not have updated world maps on it even though it said it did on the CD and when comparing files it was clear that it did.
Then then said that global head office or some rubbish had to give me a new key.
This was over 3 months before we left... In the end even with regular calls to chase it up nothing happened before we left. In fact now many months later it still has not be fixed.

I will never buy a Navman product again and have recommended to others to not buy Navman either. Sometimes it astounds me just how dumb some companies are. If you burn your customers they will not come back. If you treat them with disrespect and contempt they will tell others. HELLO!!??







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