[Snap] Good work Snap!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Good work Snap!

garvani

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#119357 29-May-2013 12:28

Just wanted to acknowledge how great my experience was with snap. On Friday the 24th i put an order through online to churn my connection to a naked adsl connection (i was on a vodafone connection with phone), put through my direct debit information then was informed it will take a week or so to process and move everything over which was fine.
Come Monday i get an email stating that the payment was accepted and that the connection would be live the following day, which it was. Tested speeds etc last night and although the speedtests are about the same the throughput is better on downloads, also have knocked about 30ms off my pings on Battlefield 3 servers in Aus. We now get an extra 110gb for $7 more than we were paying vodafone.

Overall very happy with the service!

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#827673 29-May-2013 12:28

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

Nakedcity

93 posts

Master Geek

#833671 10-Jun-2013 17:18

I assume you got a new 12 month contract when you switched?

I tried to move to Snap also, but didn't want to be tied into another 12 month contract...

Snap first asked me if there a particular reason why I can't be tied into a contract currently, and then told me to bugger off.

Sad, considering a) I fell into their lap and b) I wanted to go with Snap precisely because they have a good reputation currently in terms of int'l bandwidth.

I guess they're not prepared to stand behind their products or services!!

SamF

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#833673 10-Jun-2013 17:25

Terms like a 12 month contract are one of the reasons why snap are able to give such good service and IMO it's a small price to pay for it!

Besides, how hard is it to stay with one of the best ISPs in the country for 12 months anyway? There's no reason to move away! :)

JamesL

956 posts

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#833676 10-Jun-2013 17:30

+1

Their support staff are friendly, albeit seem to respond to tickets at ungodly hours e.g. 4am

One of them even uses the same anime streaming service I do so that's always handy to know that there's no known issues etc..

Nakedcity

93 posts

Master Geek

#833678 10-Jun-2013 17:38

Hmm...interesting points.

I guess my concern is that I'm looking for an ISP that's going to solve specific issues for me, and I'd like to be able to move on if they're not able to provide it. Perhaps I am being a little too touchy. Maybe I should ask for a 1 month trial or something....

...or maybe I should just go for it. Snap do have a good reputation for speed & international bandwidth.

vexxxboy

4244 posts

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#833715 10-Jun-2013 18:57

been with them for nearly 6 years and would never change, i now value service and speed over how cheap the service is and in the May TrueNet report Snap is the top ISP in most categories as it has been for most reports since they started so 12 months would be nothing to me

Common sense is not as common as you think.

hamish225

1418 posts

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#833730 10-Jun-2013 19:42

as a student, if i were to move out i wouldn't want to be locked into a contract, who knows, i might decide to move again in 6 months, i might want to leave the country altogether!

i'm a leaf in the wind, sadly no ISP's understand that.

*Insert big spe*dtest result here*

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

mattwnz

20147 posts

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#833746 10-Jun-2013 20:09

Nakedcity: Hmm...interesting points.

I guess my concern is that I'm looking for an ISP that's going to solve specific issues for me, and I'd like to be able to move on if they're not able to provide it. Perhaps I am being a little too touchy. Maybe I should ask for a 1 month trial or something....

...or maybe I should just go for it. Snap do have a good reputation for speed & international bandwidth.

They have contracts because they can then absorb the costs associated over switching someone, over that 12 months. Maybe they could have a bond that you pay to cover those costs, and if you leave within 12 months they keep it. If you stay for 12 months, then they refund it.

SamF

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#833751 10-Jun-2013 20:47

@Nakedcity: Which issues are you wanting to resolve?

@Hamish225: Your contract stays the same (ie; doesn't start again) if you move properties but stay with snap. If you're going overseas then yeah, it's going to be an issue, but there are other ISPs around which might suit a more short-term arrangement.

Nakedcity

93 posts

Master Geek

#833897 11-Jun-2013 08:06

@SamF: I want max possible international bandwidth for streaming services like Netflix, Hulu, Vudu, etc. Slingshot is too variable and speeds drop considerably during NZ peak time (evenings).

Dairusire

298 posts

Ultimate Geek

#835848 12-Jun-2013 15:01

Nakedcity: @SamF: I want max possible international bandwidth for streaming services like Netflix, Hulu, Vudu, etc. Slingshot is too variable and speeds drop considerably during NZ peak time (evenings).

Unfortunately with internet services, your never going to 'always' get max possible international speeds. imho your best option would to be (especially with slingshot), to use a Seedbox based in the US or netherlands (I used whatbox.ca), then download your linux iso's to the seed box and download from there to your PC via HTTP. fastest possible way with slingshot that I know of.

This is unless of course you want VDSL at which point the only companys I know of that dont want contracts would be Kiwilink and maybe a couple others. Even then they charge a fee for sign-up. Oh another one is FullFlavourMedia.

Nakedcity

93 posts

Master Geek

#835871 12-Jun-2013 15:20

Dairusire:
Nakedcity: @SamF: I want max possible international bandwidth for streaming services like Netflix, Hulu, Vudu, etc. Slingshot is too variable and speeds drop considerably during NZ peak time (evenings).

Unfortunately with internet services, your never going to 'always' get max possible international speeds. imho your best option would to be (especially with slingshot), to use a Seedbox based in the US or netherlands (I used whatbox.ca), then download your linux iso's to the seed box and download from there to your PC via HTTP. fastest possible way with slingshot that I know of.

This is unless of course you want VDSL at which point the only companys I know of that dont want contracts would be Kiwilink and maybe a couple others. Even then they charge a fee for sign-up. Oh another one is FullFlavourMedia.

Wow - what a strange reply.

I don't want to torrent "Linux iso's", I want to use Netflix, Hulu, etc. What would a seedbox do for me in this case?

And how does VDSL help me if the ISP only have international bandwidth sufficient enough to stream 3 Mbps from the USA in one thread? My ADSL2+ is at 14 Mbps already. It makes a difference if you can multi-thread, sure, but not in my case.

hamish225

1418 posts

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#835880 12-Jun-2013 15:30

Nakedcity:
Dairusire:
Nakedcity: @SamF: I want max possible international bandwidth for streaming services like Netflix, Hulu, Vudu, etc. Slingshot is too variable and speeds drop considerably during NZ peak time (evenings).

Unfortunately with internet services, your never going to 'always' get max possible international speeds. imho your best option would to be (especially with slingshot), to use a Seedbox based in the US or netherlands (I used whatbox.ca), then download your linux iso's to the seed box and download from there to your PC via HTTP. fastest possible way with slingshot that I know of.

This is unless of course you want VDSL at which point the only companys I know of that dont want contracts would be Kiwilink and maybe a couple others. Even then they charge a fee for sign-up. Oh another one is FullFlavourMedia.

Wow - what a strange reply.

I don't want to torrent "Linux iso's", I want to use Netflix, Hulu, etc. What would a seedbox do for me in this case?

And how does VDSL help me if the ISP only have international bandwidth sufficient enough to stream 3 Mbps from the USA in one thread? My ADSL2+ is at 14 Mbps already. It makes a difference if you can multi-thread, sure, but not in my case.

i think that post is suggesting you stop using hulu and netflix and start using 'linux iso's' via a seedbox. ;)

*Insert big spe*dtest result here*

Nakedcity

93 posts

Master Geek

#835887 12-Jun-2013 15:44

Ahh. Well sure...I do love a good distro!

SamF

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#835893 12-Jun-2013 15:46

Nakedcity: @SamF: I want max possible international bandwidth for streaming services like Netflix, Hulu, Vudu, etc. Slingshot is too variable and speeds drop considerably during NZ peak time (evenings).

Well then snap is probably your best bet then. Check out this thread and this one for details.

Those threads were a while ago, and I'm getting even better speeds these days! Here's just now while all the kids are home from school updating their facebook statuses:

I'll update at ~6pm and 8pm for you as well if you like.

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