Can I transfer my 2degrees eSIM to my new iPhone?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can I transfer my 2degrees eSIM to my new iPhone?

turtleattacks

914 posts

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#309216 29-Sep-2023 10:03

Just trying to plan my day, seeing if I need to go into the store to get a new eSIM.

I currently have a 2degrees eSIM on my old iPhone and was wondering if I can simply transfer the eSIM to my new iPhone?

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tripp

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#3136355 29-Sep-2023 10:08

No I don't think you can, I know there is an option on iPhones to transfer esim however I don't think any NZ telco supports this. So you will need to go into store and get an new QR code for the esim, they also have a new rule where it will take 2 hours for it to happen and you will get a text on your old phone saying that someone has requested a sim change.

turtleattacks

914 posts

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#3136359 29-Sep-2023 10:11

tripp:

No I don't think you can, I know there is an option on iPhones to transfer esim however I don't think any NZ telco supports this. So you will need to go into store and get an new QR code for the esim, they also have a new rule where it will take 2 hours for it to happen and you will get a text on your old phone saying that someone has requested a sim change.

Thanks, I was also told that they now require two forms of ID - your usual driver's license as well as another ID with your name printed on it.

It's good that they are taking the precautionary approach in SIM swaps with so many people using 2FA via text.

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eong

100 posts

Master Geek

#3136721 29-Sep-2023 21:50

No, you cannot. You have to go to the store and you may even need to pay for a new esim(I did for my business one). Ridiculous!

shk292

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#3136812 30-Sep-2023 10:34

Obviously so much more efficient than the clumsy old system of taking a card out of the old phone and putting it in the new one
A family member recently subscribed to a travel SIM service; simply log in to website, scan QR code, start using esim. NZ telcos seem to like making things complicated

MadEngineer

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#3136819 30-Sep-2023 10:55

^ what country was that? Also adopting a brand new SIM - a “travel” one at that - is different to transferring an active SIM card

You're not on Atlantis anymore, Duncan Idaho.

scuwp

3885 posts

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#3136821 30-Sep-2023 10:57

eong:

No, you cannot. You have to go to the store and you may even need to pay for a new esim(I did for my business one). Ridiculous!

They don't work for free.

I for one am pleased they have tight restrictions on swapping e-sim's, the risk of fraud is quite high otherwise until we get better on-line identity assurance systems

Lazy is such an ugly word, I prefer to call it selective participation

eong

100 posts

Master Geek

#3136978 30-Sep-2023 11:52

scuwp:
eong:

No, you cannot. You have to go to the store and you may even need to pay for a new esim(I did for my business one). Ridiculous!

They don't work for free.

I for one am pleased they have tight restrictions on swapping e-sim's, the risk of fraud is quite high otherwise until we get better on-line identity assurance systems

I respect those people’s work. But visiting store to swap eSIM is silly.
I have been using Google Fi for years. You don’t need to go anywhere to switch your eSIM. We have Realme, why not use it? Is today 2000? We still can’t build a proper online identity system?

The fact is the user experience can be much better but it is not there. Also as a customer, we even have to pay for such a thing.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

shk292

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#3137006 30-Sep-2023 13:37

MadEngineer: ^ what country was that? Also adopting a brand new SIM - a “travel” one at that - is different to transferring an active SIM card

It's one of the many globally available travel Sims, provisioned here over the web but for use in Europe
Having said that, I appreciate the security concerns with making this too easy

turtleattacks

914 posts

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#3137007 30-Sep-2023 13:41

Using RealMe will likely require some sort of backend integration with 2D’s Siebel system which doesn’t work well with other systems.

It’s safe to say that it’s likely to be amongst the long list of improvements, but really further down the priority list.

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Item

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#3137021 30-Sep-2023 15:04

turtleattacks:

Thanks, I was also told that they now require two forms of ID - your usual driver's license as well as another ID with your name printed on it.

It's good that they are taking the precautionary approach in SIM swaps with so many people using 2FA via text.

Yes they do!

I provided my drivers license and debit card when I went in to do this last week.

It also took about 3 hours for the number to be released/de-provisioned from my previous phone (even though it had been wiped...so wait on doing this!) before it was available to add to my new one via the QR code. To be fair, they did advise it could take up to 4 hours and recommended that I wait that long before trying to add it to the new device.

Once it was free to be activated it happened almost instantly and went without a hitch.

Linux

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#3137023 30-Sep-2023 15:12

I am off to the Rarotonga next Friday for 7 nights and just got a Travel eSIM / plan loaded onto my Samsung S23+ for when I arrive

Was super quick & easy - 10GB + calling & SMS back to NZ

eong

100 posts

Master Geek

#3137028 30-Sep-2023 15:40

Item:
turtleattacks:

Thanks, I was also told that they now require two forms of ID - your usual driver's license as well as another ID with your name printed on it.

It's good that they are taking the precautionary approach in SIM swaps with so many people using 2FA via text.

Yes they do!

I provided my drivers license and debit card when I went in to do this last week.

It also took about 3 hours for the number to be released/de-provisioned from my previous phone (even though it had been wiped...so wait on doing this!) before it was available to add to my new one via the QR code. To be fair, they did advise it could take up to 4 hours and recommended that I wait that long before trying to add it to the new device.

Once it was free to be activated it happened almost instantly and went without a hitch.

Yes, but asking customer to pay for lacking of proper system?

Item

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#3137029 30-Sep-2023 15:50

eong:
Yes, but asking customer to pay for lacking of proper system?

I didn't pay for anything?

Unless you count the inconvenience of having to take a 20 minute round trip to the 2D store I guess!

My experience with One was indeed better, but that might be because I am the primary owner on the corporate account under which my other number sits. I was able to get our account manager to email me a new activation within about 10 minutes of asking and that digital QR code worked immediately, so a slicker approach is clearly possible, though I suspect they didn't require the same ID checks given the nature of the account.

eong

100 posts

Master Geek

#3137031 30-Sep-2023 15:59

Item:
eong:
Yes, but asking customer to pay for lacking of proper system?

I didn't pay for anything?

Unless you count the inconvenience of having to take a 20 minute round trip to the 2D store I guess!

My experience with One was indeed better, but that might be because I am the primary owner on the corporate account under which my other number sits. I was able to get our account manager to email me a new activation within about 10 minutes of asking and that digital QR code worked immediately, so a slicker approach is clearly possible, though I suspect they didn't require the same ID checks given the nature of the account.

I paid $10 last time in Porirua. Waited for one hour to finish the transfer.
It is good if they don’t charge ppl for this anymore.