Salesperson fibre installation subsidy?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Salesperson fibre installation subsidy?

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mattwnz

20147 posts

Uber Geek

#1579711 24-Jun-2016 17:38

bigmacpaddy:

quentinreade:

Hi OP,

Can you please message me with your mother's phone number?

We'll look into it ...

Cheers! Quentin

Hi, she has agreed to have the technician come over and see what needs done, so i won't interfere with that process. We can make a decision once she has all the info and they agree not to damage all her flowers :). Was just interested in the comments from the salesperson, it sounded a little bit like they were stretching the truth to make a sale.

I would be interested in available info about subsidy timeframes/future plans if there is any.

They should signup via another supplier who maybe able to offer a better deal, if they are not offering any deals. Are they requiring they signup to a 12 onth contract? If so you can get some good deals with other providers at the moment for switching to fibre. I also thought fibre was cheaper than copper by about $5 pr month anyway due to the additional cost ISPs added on last year. I also wouldn't buy anything from a telemarketer who cold calls you.

wired

187 posts

Master Geek

#1580544 26-Jun-2016 16:05

timmmay:

Both are technically true, but both seem like coercion as a sales technique, stretching the truth for sure.

Not quite right...

The LFC/Chorus is paying 100% for the install (from the property boundary to the house) not the government. The government subsidy is only for the fibre that runs along the street to the boundary and that gets paid back to the government when you connect.

Do agree that after 1 Jan 2020 some people might have to pay for the install.

ajw

1932 posts

Uber Geek

#1580546 26-Jun-2016 16:11

bigmacpaddy:

Ok, mother got called from slingshot a couple of days ago asking if she would like to upgrade to fibre. No special deals, just offering the upgrade as fibre is now available in her area. Standard contract terms and prices etc. Slightly more expensive than her current ADSL setup.

She told me the caller mentioned 2 things that i have questions about.

1. The government is subsidizing the installs into peoples homes and if she didn't sign up she may have to pay for the install.
2. The copper network wont be available in the future and she may be left without phone/internet.

Sure copper may be unavailable in the distant future but i think that will be a while away yet. I'm not sure about the subsidy comment as i haven't heard it before.

Do these sound like reasonable comments from the sales person? I would prefer to go through the fibre upgrade myself and see the process before getting her to do it, but I'm a few months away yet.

If your mother decides to go ahead specify in the contract that all existing jackpoints in the house have dialtone once fibre has been installed so she can use her existing phones.

Nebbie

458 posts

Ultimate Geek

Trusted

#1581146 27-Jun-2016 14:53

wired: The LFC/Chorus is paying 100% for the install (from the property boundary to the house) not the government. The government subsidy is only for the fibre that runs along the street to the boundary and that gets paid back to the government when you connect.

Do agree that after 1 Jan 2020 some people might have to pay for the install.

Currently if there is no copper installed to a premises you will be charged for the install, so I would expect fibre once 70% of the country is setup would get setup fee's.
My father got a quote to get copper installed at his new house, over $6000 for the install and that was not all the way to the house that was only across the road.

---------------------------------------------------------------
Nebukadnessar

DarkShadow

1647 posts

Uber Geek

#1581189 27-Jun-2016 16:06

Ruphus:
Sideface:

bigmacpaddy:

<snip>

1. The government is subsidizing the installs into peoples homes and if she didn't sign up she may have to pay for the install.
2. The copper network wont be available in the future and she may be left without phone/internet.

<snip>

The average subsidy for a domestic fibre install is currently $1,350.

This subsidy will probably be withdrawn in 2020.

Copper will die a slow death after 2020.

Interesting. What's the plan for the towns and suburbs that don't/won't get fibre?

After UFB2 is complete pretty much everywhere with a few hundred people or more will get fibre. So in 2022, there probably won't be any towns or suburbs without fibre.

mattwnz

20147 posts

Uber Geek

#1581221 27-Jun-2016 16:30

ajw:

bigmacpaddy:

Ok, mother got called from slingshot a couple of days ago asking if she would like to upgrade to fibre. No special deals, just offering the upgrade as fibre is now available in her area. Standard contract terms and prices etc. Slightly more expensive than her current ADSL setup.

She told me the caller mentioned 2 things that i have questions about.

1. The government is subsidizing the installs into peoples homes and if she didn't sign up she may have to pay for the install.
2. The copper network wont be available in the future and she may be left without phone/internet.

Sure copper may be unavailable in the distant future but i think that will be a while away yet. I'm not sure about the subsidy comment as i haven't heard it before.

Do these sound like reasonable comments from the sales person? I would prefer to go through the fibre upgrade myself and see the process before getting her to do it, but I'm a few months away yet.

If your mother decides to go ahead specify in the contract that all existing jackpoints in the house have dialtone once fibre has been installed so she can use her existing phones.

At what stage do you do that? Is that when they visit to assess the site for the installation?

ajw

1932 posts

Uber Geek

#1581273 27-Jun-2016 17:21

mattwnz:

ajw:

bigmacpaddy:

Ok, mother got called from slingshot a couple of days ago asking if she would like to upgrade to fibre. No special deals, just offering the upgrade as fibre is now available in her area. Standard contract terms and prices etc. Slightly more expensive than her current ADSL setup.

She told me the caller mentioned 2 things that i have questions about.

1. The government is subsidizing the installs into peoples homes and if she didn't sign up she may have to pay for the install.
2. The copper network wont be available in the future and she may be left without phone/internet.

Sure copper may be unavailable in the distant future but i think that will be a while away yet. I'm not sure about the subsidy comment as i haven't heard it before.

Do these sound like reasonable comments from the sales person? I would prefer to go through the fibre upgrade myself and see the process before getting her to do it, but I'm a few months away yet.

If your mother decides to go ahead specify in the contract that all existing jackpoints in the house have dialtone once fibre has been installed so she can use her existing phones.

At what stage do you do that? Is that when they visit to assess the site for the installation?

Correct, specify you want all existing jackpoints in the house to have dialtone. They do this for spark installations.

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mattwnz

20147 posts

Uber Geek

#1581386 27-Jun-2016 18:59

ajw:

mattwnz:

ajw:

bigmacpaddy:

Ok, mother got called from slingshot a couple of days ago asking if she would like to upgrade to fibre. No special deals, just offering the upgrade as fibre is now available in her area. Standard contract terms and prices etc. Slightly more expensive than her current ADSL setup.

She told me the caller mentioned 2 things that i have questions about.

1. The government is subsidizing the installs into peoples homes and if she didn't sign up she may have to pay for the install.
2. The copper network wont be available in the future and she may be left without phone/internet.

Sure copper may be unavailable in the distant future but i think that will be a while away yet. I'm not sure about the subsidy comment as i haven't heard it before.

Do these sound like reasonable comments from the sales person? I would prefer to go through the fibre upgrade myself and see the process before getting her to do it, but I'm a few months away yet.

If your mother decides to go ahead specify in the contract that all existing jackpoints in the house have dialtone once fibre has been installed so she can use her existing phones.

At what stage do you do that? Is that when they visit to assess the site for the installation?

Correct, specify you want all existing jackpoints in the house to have dialtone. They do this for spark installations.

Thanks for the tip, as I'm just about to get fibre installed with Spark.

webwat

2036 posts

Uber Geek

Trusted

#1619946 30-Aug-2016 21:49

bigmacpaddy:

One last question. What happens to her old phones scattered throughout the place, will they still work on fibre? Upstairs, downstairs and garage. All old wiring probably. Mixture of standard cordless and the old line powered handsets.

Chorus are supposed to install an "ITP" or internal termination point for the phones that allow you to plug the router's voip-to-analogue output into the house phone wiring. Its just a little surface mounted RJ45 outlet but I haven't seen one actually installed yet, and the contractor apparently just recommends that a phone or cordless base-station just plugs directly into the router. Dodgy.

Ask the contractor to ensure that house phones are working before they leave, and make sure they come back to finish the job if they dont. Demand that slingshot get the contractor to do it properly if you have any problems, a non-compliance report from Chorus will motivate them a bit.

Time to find a new industry!

raytaylor

4014 posts

Uber Geek

Trusted

#1620002 31-Aug-2016 00:39

From what I understand, Chorus and other LFC's are paying for the installs.

Government has loaned the LFC funding to run the fiber down the street.

The LFC (Chorus etc) must pay for the fiber to be run into the house.

Chorus has set aside a pool of funding. Each install costs money (average $1350) and takes money from that pool. To make the funding pool last longer, they have set limits on how far from the road you may be with regards to distance for trenching etc.

Once the pool runs out, there is no more free installs.

It will be up to chorus / LFC and the government to form another agreement for more free installs but chorus is not likely to do anything without the government offering a carrot.

Ray Taylor

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Sideface

9353 posts

Uber Geek

Trusted

Lifetime subscriber

#1620093 31-Aug-2016 09:43

raytaylor:

<snip>

Chorus has set aside a pool of funding. Each install costs money (average $1350) and takes money from that pool. To make the funding pool last longer, they have set limits on how far from the road you may be with regards to distance for trenching etc.

Once the pool runs out, there is no more free installs.

<snip>

Our Wellington suburb won't get fibre until late 2019.

As somebody who is at the far end of the fibre install queue, this is a worry.

Not only have we been forced to wait 6 years for fibre, we may have to pay for the install as well.

Sideface

zyo

513 posts

Ultimate Geek

#1643349 30-Sep-2016 15:08

As someone who recently paid to get both Natural gas and Fibre installed.

Fibre could easily have cost me 3-4k+ (based on the natural gas cost) if it were not free, I seriously suggest anyone get it while you still can.

Either Chorus will be cutting corners (which they already started doing) or you will get charged a base fee for the installation, or even a combination of both.

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