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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Problems with internet speeds
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michaelmurfy
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  #2363888 1-Dec-2019 11:21
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Edited post to remove your customer number and clean it up a bit.

It seems like upload congestion on your connection - even if you say you don’t have iCloud, google photos etc it doesn’t take much to saturate 1Mbit upload.




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elisammgarcia

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  #2363892 1-Dec-2019 11:25
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when i put my address in the chorus website it says 17mbsp

 

 

 

i dont have any icloud, onedrive back ups going in background, 

 

 

 

over ethernet cable i get 0.40mbsp

 

 

 

 

 

 

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  #2363894 1-Dec-2019 11:30
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hio77
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  #2363895 1-Dec-2019 11:34
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michaelmurfy: Edited post to remove your customer number and clean it up a bit.

It seems like upload congestion on your connection - even if you say you don’t have iCloud, google photos etc it doesn’t take much to saturate 1Mbit upload.

 

Yup, based on results above i'd tend to agree.

 

 

 

Check the traffic usage screen on the fritz while doing a speedtest.

 

Traceroute would have implied otherwise, but that speedtest screams it.




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Jase2985
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  #2363896 1-Dec-2019 11:35
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you are connected to the exchange/cabinet at 16/.8mbps so i would expect a speed test to show about 15/.6mbps

 

looks like its something inside your network that the problem.

hio77
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  #2363898 1-Dec-2019 11:37
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Jase2985:

 

you are connected to the exchange/cabinet at 16/.8mbps so i would expect a speed test to show about 15/.6mbps

 

looks like its something inside your network that the problem.

 

 

Probably more about 14.4Mbit up..




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elisammgarcia

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  #2363899 1-Dec-2019 11:38
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elisammgarcia

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  #2363902 1-Dec-2019 11:40
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How do I check the traffic usage

michaelmurfy
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  #2363904 1-Dec-2019 11:41
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The problem is within your house.

Disconnect EVERYTHING (turn off WiFi on the Fritz) and test only with a single device on Ethernet.




Michael Murphy | https://murfy.nz
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elisammgarcia

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  #2363905 1-Dec-2019 11:41
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A chorus technician brought my modem to the cabinet, plugged it in directly and I connected to it with Ethernet cable , while my modem was plugged into the cabinet and my speed test showed 0.40mbsp

hio77
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  #2363907 1-Dec-2019 11:43
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First thing that screams to me in those screenshots is, you have ran a speedtest from your iphone, and that's on 2.4ghz wifi.




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  #2363920 1-Dec-2019 11:53
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Your sync rates are good and there is nothing wrong with your connection.

Something internal in your network is causing the issue. Are you potentially saturating your upstream?

elisammgarcia

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  #2363928 1-Dec-2019 12:12
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just tested my internet on ethernet cable, turned off wifi, fridge, microwave, all devices, and had my old laptop connected through ethernet cable, (laptop has been formatted) 

 

 

 

and these were my results 

 

 

 

michaelmurfy
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  #2363930 1-Dec-2019 12:19
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Did you actually turn off WiFi ON your Fritzbox?




Michael Murphy | https://murfy.nz
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elisammgarcia

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  #2363931 1-Dec-2019 12:21
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Yes turned off wifi but kept Ethernet cable

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