Help Slingshot down to dial up speed and can't connect most of the time

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help Slingshot down to dial up speed and can't connect most of the time

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181 posts

Master Geek

#2793555 12-Oct-2021 08:51

dt:

We are all a good bunch of people here but you can probably delete your second imagine showing your IPV4 address, not something you really want to advertise online and your line stats are enough to work with :)

Thank you. Have hopefully deleted it. Can you find it in the edit history?

RunningMan

8955 posts

Uber Geek

#2793556 12-Oct-2021 08:52

That upstream sync rate should be closer to 1000, not 73. It's very bad, and will be having a dramatic impact on the connection.

Often, it is caused by problems with the phone wiring inside your house (which is generally your problem to remedy), so doing the basic isolation tests referred to above can rule some of the house wiring out, before lodging a fault with your ISP to get the rest of the line back to the exchange checked.

Unplug the filter, and plug the modem directly into the wall jack and see if it improves - you won't be able to use the phone while you do this, but it will rule out a faulty filter.

Does the landline work OK, or does it have a lot of noise etc.?

chevrolux

4962 posts

Uber Geek
Inactive user

#2793570 12-Oct-2021 09:09

21dB downstream attenuation should net you some significantly better results than what you have. So to echo what everyone else has said:

- Remove plug-in filters, and re-check sync speeds in case its just a fault filter.
- Consider getting a proper, hardwired, splitter installed. But honestly, with only two phone jacks, I doubt its a problem
- But check the jackpoints for corrosion, bad connections etc
- Once done all that, if not improved, get a fault logged.
- If that still doesn't work, get on to a fixed wireless connection if fibre isn't available.

halper86

547 posts

Ultimate Geek

ID Verified

#2793575 12-Oct-2021 09:19

RunningMan:

Does the landline work OK, or does it have a lot of noise etc.?

+1 this! OP, can the other person on the end of the line hear you?

Tomahawk66

181 posts

Master Geek

#2793628 12-Oct-2021 09:29

RunningMan:

That upstream sync rate should be closer to 1000, not 73. It's very bad, and will be having a dramatic impact on the connection.

Often, it is caused by problems with the phone wiring inside your house (which is generally your problem to remedy), so doing the basic isolation tests referred to above can rule some of the house wiring out, before lodging a fault with your ISP to get the rest of the line back to the exchange checked.

Unplug the filter, and plug the modem directly into the wall jack and see if it improves - you won't be able to use the phone while you do this, but it will rule out a faulty filter.

Does the landline work OK, or does it have a lot of noise etc.?

So sorry. Wrote reply then got booted off.

Can't plug modem directly into wall jack point. Socket thing is different and it doesn't fit, I tried

Found another filter, slightly better results of 120 but still terrible

Wiring is underground. Was mended years ago, maybe that has deteriorated.

Can't touch the telecom box thing out side where the line enters my house.

How could my internal wiring suddenly go bad?

Tomahawk66

181 posts

Master Geek

#2793631 12-Oct-2021 09:31

halper86:

RunningMan:

Does the landline work OK, or does it have a lot of noise etc.?

+1 this! OP, can the other person on the end of the line hear you?

Yes to the best of my knowledge will ring someone shortly and see. Currently have only the modem plugged into the line filter and into the jack point.

Tomahawk66

181 posts

Master Geek

#2793632 12-Oct-2021 09:32

Now that number is showing 142. Am about to plug the phone line back in and test it.

AliExpress

Shop now on AliExpress (affiliate link).

Tomahawk66

181 posts

Master Geek

#2793638 12-Oct-2021 09:47

Have finally .... yes I know.... brain fog .... managed to plug the modem directly into the jack point on the wall and the number shot up to where it is meant to be. So does this mean I just need to get new line filters? The phone call I just made to my friend...... he could hear me fine but it started getting scratchy at my end. Thank you everyone for your help I so appreciate it.

SomeoneSomewhere

1804 posts

Uber Geek

Lifetime subscriber

#2793692 12-Oct-2021 09:54

With those stats you should seriously look at getting VDSL.

Yeah, it's sounding like stuffed DSL filters.

Tomahawk66

181 posts

Master Geek

#2793697 12-Oct-2021 10:01

SomeoneSomewhere: With those stats you should seriously look at getting VDSL.

Yeah, it's sounding like stuffed DSL filters.

Thank you for your help. Am looking now at VDSL cost. Will cost me $30 a month more for VDSL so unfortunately I can't.

RunningMan

8955 posts

Uber Geek

#2793698 12-Oct-2021 10:01

Can you post of photo of your filter and jackpoint?

BTW, those sync rates now look very good indeed. Assuming VDSL is available, you would likely get an excellent connection on that, if you wanted to upgrade.

EDIT: Wondering if this is a dodgy filter, or just not connected in the right order.

RunningMan

8955 posts

Uber Geek

#2793702 12-Oct-2021 10:07

Actually, just re-reading, you tried another filter, and it didn't help, so unlikely to be a faulty filter.

Given unplugging and reconnecting everything has made such a dramatic improvement, it's likely something you have disturbed while doing this - either an intermittent loose connection or something corroded that cleaned up as it was moved. Check for loose wires on the jackpoint, moisture and oxidisation on the the plug and sockets contacts - they should be bright gold colour.

Tomahawk66

181 posts

Master Geek

#2793707 12-Oct-2021 10:12

RunningMan:

Can you post of photo of your filter and jackpoint?

BTW, those sync rates now look very good indeed. Assuming VDSL is available, you would likely get an excellent connection on that, if you wanted to upgrade.

EDIT: Wondering if this is a dodgy filter, or just not connected in the right order.

Have just taken photos, will take a few minutes to get them downloaded and onto here for you. It must have been the line filters. Currently I still have the modem directly into the wall and no land line, but few people ring so it won't matter. VDSL will cost me $30 a month more so can't do it unfortunately. As I mentioned at the start of this post, until this issue, I've been more than happy with my ADSL as I can do everything I want to do.

Could you recommend any good line filter I should look at buying to replace my now faulty ones? Thank you Running Man :-)

halper86

547 posts

Ultimate Geek

ID Verified

#2793714 12-Oct-2021 10:18

How will VDSL cost $30 more? Sounds like you have been misled or given incorrect information. Call up Slingshot and see if they have any offers.

-e- Corrected info

Tomahawk66

181 posts

Master Geek

#2793720 12-Oct-2021 10:22

halper86:

How will VDSL cost $30 more? Sounds like you have been misled or given incorrect information. Call up Slingshot and see if they have any offers.

-e- Corrected info

I logged into my Slingshot account and went to the upgrade option. If I want VDSL it will cost me $30 a month more than I currently pay now.

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