You can toggle roaming it is called power off your handset or flight mode. Wi-Fi calling = free roaming on 2degrees

I have to agree for a single SMS sent $8 is a rip off and really should not trigger a $8 daily roaming charge maybe a SMS surcharge instead

Linux:

 

I have to agree for a single SMS sent $8 is a rip off and really should not trigger a $8 daily roaming charge maybe a SMS surcharge instead

 

The carriers could also just not count iMessage activation SMS messages towards the roaming charge. I can't imagine those messages would amount to much.

Linux:

 

You can toggle roaming it is called power off your handset or flight mode. Wi-Fi calling = free roaming on 2degrees

 

I think the existence of WiFi Calling is even more reason to have a global roaming toggle for each SIM (as you'll need to leave the SIM installed / eSIM active to use Wi-Fi Calling, but might want to use a local SIM for data so can't just use flight mode).

turtleattacks:

 

Linux:

 

@turtleattacks Maybe GZ could help with your query? I have seen 1000s of emails Telcos get and 90% of them are pointless and they need to filter thru them

 

 

Thanks for offering, it's just that I want my 2x $8 roaming charges back if possible :) 

I think it has happened before a few years ago when I was roaming and Apple iMessage does something funny when it needs to authenticate. I think it either sends a small packet despite roaming turned off or sends a text message that isn't seen within the interface, hence triggering roaming charges. 

Hence this isn't exactly urgent.

Edit: It sends out the following text message. 

 

I had this exact thing happen to me. They were nice and sorted out a refund for me but I just could not figure out how it happened even after spending around 40 mins on call with 2D. Both data roaming and data switching was turned off on my device but yet somehow there was a 0.01MB (based on my bill) roaming data usage which appears to have triggered the daily roaming.

Back to the original question, I logged two queries via email over 2 months, never heard back. After 2 months they were surprised when I called them up and saw there were tickets against my account that hadn't been addressed.

So I just want to do an in contrast here.

I sent an email to Spark following up on an issue at 10:50pm. I had a detailed reply and my problem was resolved at 10:59pm.

I was very, very impressed. In the day and age of ticketing software there's no excuse as to why 2degrees can't follow the Spark model with chat + email support.

I eventually got a reply 15 days later from initial email. 

I'm far from an expert in the logistics of a contact centre but you would think that cost per interaction would be much lower for emails versus contact centre. 

My current workplace has a Zendesk ticketing system and everything gets tracked and assigned to an agent. 

I too got a reply to my query, entered on the web page, in 14 days.  Unfortunately the reply didn't give me a ticket number, only asked me for information about my phone; I answered it promptly; and another 14 days later, I'm still waiting.

In case there's a 2° volunteer on the forum that can help out, here's the challenge:

I have switched from an iPhone to an Android (Pixel 8a) and need to transfer my 2° eSIM to the new phone.  The catch is, I'm overseas.

According to the initial reply from the 2° service desk, it's doable, provided that the new phone has dual-SIM capability.  (It does.)

How do I proceed?

Thanks in advance.

It's not an "imported" handset in the sense of 'available only through parallel import'.  I am overseas and have bought the Pixel locally.  (The iPhone was also not NZ-sourced – I have been overseas for some time – but I did change the 2° SIM in that phone to an e-SIM while visiting NZ.) 

If 2° does not support transferring my e-SIM to the Pixel then I am SOL.  My problem, not 2°'s.  But if the e-SIM transfer is possible then I'd like to get on with it.

Re-reading your message, Linux: because the iPhone has only one SIM slot, I thought it would be a good idea to switch 2° to an e-SIM and be able to operate only one phone.  (Prior to getting the iPhone I had no dual-SIM-capable phone and needed both a local and a NZ account, and my local provider does not offer e-SIMs.  So I was running two phones ­– bit of a pain.)