Anyone had any luck with contacting 2degrees via email/contact form?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Anyone had any luck with contacting 2degrees via email/contact form?

turtleattacks

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#316285 2-Oct-2024 12:28

Hi guys,

I thought I would not clog up 2degrees Mobile's customer service phone lines by just writing them a message via their contact form as the matter is not really that urgent.

I submitted a form on the 25th Sept - which is about a week ago but have not heard back.

Has anyone actually got a response from their contact us form portal?

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meow
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#3290001 2-Oct-2024 12:36

Email has always been terribly slow with them.

Just phone them then it can be sorted straight away.

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turtleattacks

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#3290005 2-Oct-2024 12:49

It's been a while since I worked for them but wonder if they use some sort of ticketing such as Zendesk.

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davidcole

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#3290074 2-Oct-2024 13:52

turtleattacks:

Hi guys,

I thought I would not clog up 2degrees Mobile's customer service phone lines by just writing them a message via their contact form as the matter is not really that urgent.

I submitted a form on the 25th Sept - which is about a week ago but have not heard back.

Has anyone actually got a response from their contact us form portal?

yes, was a bit slow, but did get responses (this was for their non routing on mobile to fastmail.com) - not very satisfactory responses, but I did get some.

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#3290118 2-Oct-2024 15:41

If it's still the same system, their emails go through their phone system (Queues for calls and queues for emails) Only a few people handle emails and calls are priority as far as I'm aware. Best to wait the queue time.

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#3290122 2-Oct-2024 16:15

@turtleattacks Maybe GZ could help with your query? I have seen 1000s of emails Telcos get and 90% of them are pointless and they need to filter thru them

turtleattacks

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#3290123 2-Oct-2024 16:18

Linux:

@turtleattacks Maybe GZ could help with your query? I have seen 1000s of emails Telcos get and 90% of them are pointless and they need to filter thru them

Thanks for offering, it's just that I want my 2x $8 roaming charges back if possible :)

I think it has happened before a few years ago when I was roaming and Apple iMessage does something funny when it needs to authenticate. I think it either sends a small packet despite roaming turned off or sends a text message that isn't seen within the interface, hence triggering roaming charges.

Hence this isn't exactly urgent.

Edit: It sends out the following text message.

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#3290128 2-Oct-2024 16:36

@turtleattacks Your handset used roaming so why should 2degrees refund you 2 x $8 you were overseas at that time correct?

turtleattacks

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#3290130 2-Oct-2024 16:39

Linux:

@turtleattacks Your handset used roaming so why should 2degrees refund you 2 x $8 you were overseas at that time correct?

Fully understand where you are coming from but this type of usage isn't exactly an action where the user 'uses' roaming.

I had no idea (or can't remember) that the handset sends out such message to authenticate.

It would just be nice if they are able to refund it, if not.. no huge deal.

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#3290133 2-Oct-2024 16:46

Unless your handset is in flight mode or powered off then any roaming charges the end user should be repsonsible for but agree if they did refund it then lucky you

Best of luck

Aaron2222

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#3290274 2-Oct-2024 21:33

Linux:

Unless your handset is in flight mode or powered off then any roaming charges the end user should be repsonsible for but agree if they did refund it then lucky you

Best of luck

Interested in why you'd draw the line in between having roaming disabled and having flight mode enabled. No mobile phone should roam in either of these circumstances.

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#3290275 2-Oct-2024 21:34

Aaron2222:

Linux:

Unless your handset is in flight mode or powered off then any roaming charges the end user should be repsonsible for but agree if they did refund it then lucky you

Best of luck

Interested in why you'd draw the line in between having roaming disabled and having flight mode enabled. No mobile phone should roam in either of these circumstances.

@Aaron2222 Where is the setting to disable roaming on a handset?

Never seen this setting before I have seen disable data roaming / disable national data roaming but never disable roaming full stop

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turtleattacks

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#3290276 2-Oct-2024 21:37

Linux:

Aaron2222:

Linux:

Unless your handset is in flight mode or powered off then any roaming charges the end user should be repsonsible for but agree if they did refund it then lucky you

Best of luck

Interested in why you'd draw the line in between having roaming disabled and having flight mode enabled. No mobile phone should roam in either of these circumstances.

@Aaron2222 Where is the setting to disable roaming on a handset?

I think he may mean 'Data Roaming'.

In my case, it's not data usage but iOS sending out a message without me knowing. Data roaming in my case is switched off and I have used nil data, only 2 text messages from OS.

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#3290277 2-Oct-2024 21:37

Carriers can disable roaming on the core network by setting SAM = ' OWN ' Service Area of MSISDN

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#3290278 2-Oct-2024 21:40

@turtleattacks Disabling of ' data roaming ' on a handset is not going to disable the sending of SMS that is over circuit switch not packet switch

So your handset used roaming and fired off some SMS - Does not matter if they are a different class of SMS (back ground SMS) that you can't see

Aaron2222

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#3290280 2-Oct-2024 21:46

Linux:

@Aaron2222 Where is the setting to disable roaming on a handset?

Never seen this setting before I have seen disable data roaming / disable national data roaming but never disable roaming full stop

I was aware there were options for toggling roaming, but it's not something I've interacted with recently. Just assumed from the context of @turtleattacks other post that it was a toggle for all roaming (instead of just for data). Does make my comment on that post made under that same assumption look stupid. Being able to toggle roaming should be a feature though.

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