2degrees broadband plans increase October 2024

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees broadband plans increase October 2024

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MichaelNZ

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#3296769 12-Oct-2024 21:00

jarledb:

In Norway the fibre network isn't a single network where you can choose provider. The providers own their networks and don't allow anyone else to sell connections on their network.

Absolutely.

Even compared to Australia, people here are spoiled for choice.

I have worked in the industry since the mid 1990's and still remember the bad old days of Telecom.

Even if its a few bucks more then the cheapest price in the world, the value and choice the client has through NZ's open access networks (DSL and UFB, Chorus and the other LFC's) is amazing.

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aj6828

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#3296778 12-Oct-2024 21:14

MichaelNZ:

jarledb:

In Norway the fibre network isn't a single network where you can choose provider. The providers own their networks and don't allow anyone else to sell connections on their network.

Absolutely.

Even compared to Australia, people here are spoiled for choice.

I have worked in the industry since the mid 1990's and still remember the bad old days of Telecom.

Even if its a few bucks more then the cheapest price in the world, the value and choice the client has through NZ's open access networks (DSL and UFB, Chorus and the other LFC's) is amazing.

i 2nd that LFC's in nz are amazing and we have a better system ..

i am an authorized 2d network partner and i look after a small pool of 2d customers on the pool who likes a diy byod and the journey has been amazing..

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PKpingu

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#3304599 2-Nov-2024 22:38

Has anyone managed to cancel without any early termination fees and also no dramas?

Would they honour this?

I want to cancel because this is the second time in two consecutive years/contacts that I received this. It's annoying to have this every year.

In my opinion, if you've signed into a one year contract, then you should honour the contract terms. If you want to increase the fees, sure, but wait till the current contract expires then update your terms.

heavenlywild

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#3304670 3-Nov-2024 09:44

Thanks for the reminder. I agree, if you are still within your contracted term they shouldn't increase prices part way through. I guess that's why they offer the 3rd option which is to terminate early without fees.

I'm gonna shop around too.

PKpingu

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#3326969 2-Jan-2025 11:10

Quick Update:

I called to cancel my 2Degree broadband connection within a week of receiving that price increase email. Cancel Date set to December 2.
All was good, the agent had no problems with me cancelling my account early due to price increase and assured I wouldn't be charged an "early termination fee".
They sent me a bag to return my loan modem shortly after.
Today... I received an invoice from 2Degree charging me around $132.64 for "02 Dec 2024 - Contract Termination Penalty".
I called 2D just now, and the customer service agent credited this amount back onto my account and assured me I wouldn't be charged.
I noticed my account still had my credit card information saved and was set as the "default auto payment method".
I cannot remove this from my account but the agent on the phone was able to remove it for me. (I re-logged in to check and confirm this had been removed).

The whole phone call process including wait time was around 15 minutes - very good first call resolution (hopefully).

I'm guessing it's their automatic system that still tried to charge me the Early Termination Fee, which is lame, but at least the agent on the phone was able to sort it swiftly.

Overall - Satisfied, but I'll be keeping an eye on my card to make sure in the coming weeks.

Bluntj

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#3326979 2-Jan-2025 11:47

With any "default auto payment method" it should be law that enables you to cancel the payment yourself. You should be able to do it via your bank online.

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PKpingu

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#3326986 2-Jan-2025 12:34

Bluntj:

With any "default auto payment method" it should be law that enables you to cancel the payment yourself. You should be able to do it via your bank online.

Thanks for this. I thought I remembered seeing something like this before on my ASB mobile app.

I just searched and found "Card Tracker" on the ASB app, which shows you "Subscriptions" and "Stored card locations" of all retailers.

However, when you click into any retailer record, all it shows is:

x transaction in the last y months
"To cancel a recurring card payment, you'll need to get in touch with the retailer directly.

It's a bit average that the 2D app does not let you remove a saved default auto payment method...
But I think they're not the only ones that do this, I believe several other utility retailers also have a similar setup. (You save your credit card as default payment method and then you can't remove it unless you call them and ask them to do it)

I guess I could go nuclear and ask ASB to cancel and re-issue a new credit card. lol.

freitasm

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#3326987 2-Jan-2025 12:39

It wouldn't work. If the subscription uses a token, it would continue, even on a different card. You would have to close your account completely.

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insane

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#3326993 2-Jan-2025 13:10

heavenlywild:
Thanks for the reminder. I agree, if you are still within your contracted term they shouldn't increase prices part way through. I guess that's why they offer the 3rd option which is to terminate early without fees.

I'm gonna shop around too.

I can only guess ISPs don't get that same back to back agreement from the LFCs, else they would surely honour the price through the contract period.

I'd expect pricing to be locked for any contract term if you're on wireless broadband though.

CamH

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#3327022 2-Jan-2025 15:31

freitasm: It wouldn't work. If the subscription uses a token, it would continue, even on a different card. You would have to close your account completely.

We had an issue where a company went haywire and started charging a token the most random amounts, almost every day for a week. We blocked and reissued the card, and that didn't do it, so we called Westpac and they just cancelled the related tokens for us.

Bluntj

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#3327142 2-Jan-2025 21:35

CamH:

freitasm: It wouldn't work. If the subscription uses a token, it would continue, even on a different card. You would have to close your account completely.

We had an issue where a company went haywire and started charging a token the most random amounts, almost every day for a week. We blocked and reissued the card, and that didn't do it, so we called Westpac and they just cancelled the related tokens for us.

Its our card and our money, surely we should be able to cancel the token ourselves?

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