[Snap] Frustrated New Snap Customer

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sbiddle

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Biddle Corp

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#901150 23-Sep-2013 12:04

paulst:
sbiddle:
paulst:
"At the end of the day internal wiring is ultimately the homeowners responsibility. If you buy a fridge Harvey Norman won't come and install a new power plug for you" No they won't but I can bet they will tell me I need one and what its spec's should be...

I do have a filter (telepermit ptc281/08/001 ?? ), no idea what the difference between that and a master filter is. If it will help, I will replace it, but the thing is no one can say yes it will help and I am not going to buy a master filter, if it is not what I have, if no one can say if it will help or not. Snap and chorus should between the two of them tell me what, if anything I can do... but they are not and that is what I find frustrating..

Appreciate all the comments here, I have tried as suggested above..

I suggest you start by reading my post on internal wiring http://www.geekzone.co.nz/sbiddle/8357

Interesting read.
If Snap can guarantee I will get an improvement, I will put one in. But as yet I have heard NOTHING from them about trying to make this work for me.

Nobody can guarantee it'll magically fix your problems, but it's safe to say in 95% of cases a master filter will increase sync speed.

They should be mandatory for all xDSL installs (and were originally) but most home owners don't want to pay money for better broadband.

paulst

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#901161 23-Sep-2013 12:30

I do appreciate all the help\advice been offered here.
I do not expect my problem to "magically" go away, I expect a service provider to offer some technical guidance based on experience.
Between Snap and their partner, Chorus, they should be able to at least offer some guidance.
I am a customer, I am willing to spend $200 if I see an improvement. I am not a gambler, tried that already by moving to Snap based on discussion with them, what they say on thier web site and this report https://www.truenet.co.nz/articles/june-2013-broadband-report,

sbiddle

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#901210 23-Sep-2013 13:28

All I can really say is that if you're within a 10Mbps zone you should be getting 10Mbps+ sync rates.

If you're not then then the odds are that it's your internal wiring that's at fault.

There is however no way to guarantee this until it's look at. I've installed master filter and tidied up wiring that's gone from 5Mbps to 15Mbps. I've also installed plenty that might only see 1 Mbps or less increase. It really just depends on the state of your internal wiring.

Regs

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#901229 23-Sep-2013 13:46

sbiddle: All I can really say is that if you're within a 10Mbps zone you should be getting 10Mbps+ sync rates.

I think that should read something along the lines of "there is an 80% chance you will get 10Mbps+ sync rates". I'm in a 10Mbps+ zone and I get 7Mbps sync at best, with fully optimised wiring. I just too far from the exchange to get a better result.

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coffeebaron

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#902206 25-Sep-2013 08:02

A couple reasons why you would get differing sync speeds:

1. some modems are more fussy with line quality; i.e. if the line is no good, they will sync lower for better stability. I have seen this with Draytek modems. I have seen some of the best speeds with these on very good lines, but on bad lines they can sync lower than other modems.

2. If your service is connected from the exchange, it is quite possible that previously your were with another provider who had their own equipment and operated a lower SNR margin. This may have resulted in higher sync speed than you are getting now.

Either way, a master splitter will ensure the best possible performance for your line. It will usually achieve at least one of the following:
- higher downstream speed
- higher upstream speed
- reduce errors, so greater throughput for a given sync speed
- greater line stability

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Broadband troubleshooting and master filter installs.
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surfisup1000

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#902214 25-Sep-2013 08:50

coffeebaron:
1. some modems are more fussy with line quality; i.e. if the line is no good, they will sync lower for better stability. I have seen this with Draytek modems. I have seen some of the best speeds with these on very good lines, but on bad lines they can sync lower than other modems.

I had a very good line and my draytek 120 would sync about 10% slower than my telecom 2wire on ADSL.

On vdsl now, my fritzbox syncs at 66mbps so no probs ha ha.

NZFINEST

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#902293 25-Sep-2013 10:36

I can't wait to be moved back to Snap tomorrow from my current provider been with Snap before and never once had any issues. Only thing I must say I am a little unhappy about is the $5 static ip address charge where currently free from current provider.

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

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kenl

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#902601 25-Sep-2013 18:38

I believe you can actually sign up under the business plan that gives you the statis ip but no slow down when you go over your data cap. meaning extra cost if you go over.

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