I am extremely unhappy about my decision to move to Snap.
What made me switch, well they advertise a faster download speed, all you can eat and a router which I can plug my phone directly into for my VOIP service.

The long story.

Before switching to Snap I called and confirmed some things with the sales team, one of them being that I the switch over will be as simple as my current DSL going down and all I need to do is switch devices.
They day of the switch over, well my DSL goes down and I switch devices, this happened on a Friday afternoon, and it doesn't come up. I tried a few things like removing the filter, powering of and on, etc. No joy, so I call the call center.
A very helpful support guy talks me though trying different things to try. Still no joy. He says he will log a call with Chorus. I asked if I could phone back on Saturday if I hear nothing for an update, he says no problem.

Saturday morning round 11, still no service, I call again, a different very unfriendly guy tells me that Sanp does not follow up with Chorus and I need to wait, he also goes on to tell me that it takes 5-7 days to provision the service. I explained that is not what I was told. he continued to repeat the same statement and really wasn't interested in what I had to say, so I was rude and put the phone down. I'm a terrible person.

On Sunday we reset the Fritzbox, and the line comes up. Yipeee!!! well maybe not.

My previous dsl download speed test was just over 6 meg, with Snap its a whopping 3,6meg. As the day progresses it gets worse.

On Monday I call again, and after waiting over 30mins on hold the help desk tells me to try reconfiguring my previous dsl router with the Snap details. I did this and my speeds are back up to 6meg downloads. No where near what the Snap website says. I understand I am far from the exchange so can't expect the 20meg they say, but seriously.. 6meg???

After a few days I decide to call again, cause clearly no one from Snap is interested in checking with me if I am happy, I did sign up for 2 years after all.. so why bother.

After waiting 40mins to talk to someone, they do a test and say yep, there is a problem, my cabling looks faulty and they will get Chorus on to it. Yipeee!!!!! its going to get better...

Oh well, turns out Chorus thinks there is nothing wrong as they tested and I get the same speed as my neighbor.. sigh!!!! and Snap asking me what else I think they should do ????? I am not the ISP here doh!!!

Now I have a 2 year subscription to a service I am not happy with and a Fritbox I can't use.... AAARRRGGGG!!!!

HELP!!!! I have no idea what to do next..