[Snap] Considering Snap - do you rate them?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Considering Snap - do you rate them?

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eXDee

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#1251446 4-Mar-2015 23:16

Smithy100: This thread is a good reminder I need to get myself sorted - I'm another LowerHuttian on VF/TCL and probably "should" upgrade to UFB, even though not a massive consumer, the value benefits appeal, as does not having to deal with VF.

Its good enough to get off old systems and onto the future proofed one. The fact that VF doesn't let you use UFB in cable areas i just wouldn't tolerate. And thats when you don't even take into account their current routing issues, not so great reports of service, and those unreliable huawei modems they are handing out (urgh).

Join up with an ISP and get all set up, the great thing is once you're all installed, swapping companies in the future, changing your plan, speed etc is easy as.

sidefx

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#1251448 4-Mar-2015 23:35

eXDee: The fact that VF doesn't let you use UFB in cable areas i just wouldn't tolerate.

They wot now? Really?

EDIT: To add something on topic I would rate snap as the best ISP I've been with. 3 years of VDSL bliss, problems were extremely rare, great helpdesk the few times I've needed to ring them and extremely solid performance. A++

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

Lorenceo

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#1251450 4-Mar-2015 23:55

sidefx:
eXDee: The fact that VF doesn't let you use UFB in cable areas i just wouldn't tolerate.

They wot now? Really?

Why pay Chorus/Enable when you own a network capable of similar speeds? Still, UFB > Cable IMO.

Pros for Snap:
Consistent speeds.
IPv6 available by default.
Public v4 addresses by default.
Good peering in both NZ and Australia.
Competitive pricing.
UFB available in most (possibly all?) regions.
Not forced to use the provided router. If you enter the settings correctly on your own device it'll work just fine (For internet. VOIP, not so much).
Quick to answer the phone if you do need to call them.
Over the two or so years I've been with them they've only had one major outage (8~ hours IIRC). Every other outage I've experienced has been due to Chorus being Chorus, all of which have been resolved quickly after calling support.

Cons:
Email support is IME a bit hit and miss. Replies vary from a day to weeks. I suspect some of this though is because I've only emailed them with complex issues which need to be investigated internally before they can respond. If you're emailing asking for modem settings I assume the response would be a lot quicker.
The Fritzbox units have poor Wifi.
The Fritzbox units to me seem to be designed with the mass market in mind. If you want to play with advanced settings + tweak your setup they're likely not to suit you well.
If you want to use their VOIP service you have to use the Fritzbox for it.
Expensive termination fee on the contracts if you take a Fritzbox.

maslink

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#1251690 5-Mar-2015 14:27

I've been with Snap on UFB for nearly two years now - currently on 200/20 unlimited.

I had a few issues during the initial install - most outside Snaps control, and nothing critical. Customer service has generally been good - had one issue where they took about a week to get back to me, but that was an exception to the rule.

Pros for me are solid connectivity ( UFB network may take some of the credit here) and great international bandwidth when I want it - typically can get speed tests of >190 Mbps to Aussie, and >100 to USA. Will often have multiple (4+) concurrent HD streams plus downloads without any issues.

Fritz hardware is a mixed bag - there were definitely a few issues with some versions of the firmware a year or so ago, but the latest version is now rock solid - my router has been up for over 100 days at the moment (the last reboot was the reboot required to upgrade to 200/20). The wifi on the 7390 (now superceded) is definitely a bit weak - I've replaced with a dedicated .ac wifi unit and just turned off the Fritz wifi.

In general, highly recommended.

Chris.

SamF

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#1251693 5-Mar-2015 14:33

Top ISP in the country at the moment IMO! Brilliant service, both from a personal and technical point of view!

Do it, you won't regret it!

Eitsop

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#1251733 5-Mar-2015 15:02

Also have IPv6.. so if you play Xbox One.. they you can connect better with Xbox live.. even more better if you have 2 XboxOnes in the house.. (no NAT issues)

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Batman

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#1251811 5-Mar-2015 16:57

my main reason for UFB is so that i can upload stuff to cloud very fast (my data is around 200gb of phtos and videos and other files). i would like to think i'd be getting the fastest speed upload plan.

how fast do you think a cloud server can receive data?

deadlyllama

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#1251964 5-Mar-2015 22:15

joker97: my main reason for UFB is so that i can upload stuff to cloud very fast (my data is around 200gb of phtos and videos and other files). i would like to think i'd be getting the fastest speed upload plan.

how fast do you think a cloud server can receive data?

How long is a piece of string?

Where is the server you will upload to, or will you use a service like Dropbox?

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