[Snap] Ridiculous reason (poor credit history) for new account rejection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Ridiculous reason (poor credit history) for new account rejection

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Kiwifruta

1423 posts

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#1283368 15-Apr-2015 00:39

tantesusi: Guys, I think I should brought this up

Feeling gutted with SNAP. I opened a new account last week (24 months contract) in hope to get SNAP service. They taken my money $170 instantly.

But guess what a few days later got email saying "Snap unable to provide service due to poor credit history and the refund will be processed in the Friday of last month". Don't know how and what their criteria for the credit history although I have thousands in the bank acct. and snap did not request any further evidence to support my credit or whatsoever. Snap solely decided to cancel my account

BUT what really pissed me is the refund process.. YOU TAKE MY MONEY STRAIGHT AFTER REGISTRATION BUT REFUND WILL BE FEW WEEKS (I HAVE TO WAIT TILL LAST FRIDAY OF MONTH)..That is really ridiculous excuse. Me only one customer but if you take 200 new account that is $34000.. you can get interest by holding people's money. WELL DONE SNAP...KEEP CONTINUE YOUR BUSINESS THAT WAY..

For anyone beware of that, if you at the end can't get connection don't expect your money back instant like how they take your money first time.

can't believe they refused a customer who will go with 24 mths contract

I used to run credit checks when I worked in banking. A credit check does not look at bank balances, it looks at credit inquiries and bad debts listed with Veda, nothing more.

You need to get a copy of your credit history from Veda.

i) It is possible that SNAP looked up the wrong person.
ii) It is possible that Veda's records are wrong. You can get this fixed.
iii) Or your credit record doesn't fit SNAP's criteria. (I'm not trying to troll here). We used to look for too many inquiries and if there were any bad debts.

Before you get credit checked elsewhere, get a copy of your record from Veda, and make sure it is correct.

Agree about SNAP's process for refunding your money, it's appalling.

Aredwood

3885 posts

Uber Geek

#1285141 15-Apr-2015 21:36

Have you tried asking Snap if you could sign up to 1 of their "no fixed term" plans? Sure you have to pay a setup fee. And buy a Fritzbox router if you want to use their VOIP. But such plans are less risk to them. As they don't have to pay the setup costs upfront themselves. And hope that you both stay the full contract term and pay all the bills on time. For them to recoup the setup costs that they have paid, The cost of supplying a free router, and make a profit.

If you want to get a 3rd party router for Snap. (internet only, no bundled VOIP) It just needs to support VLAN tagging and PPP connections. But check that it can process PPP fast enough to get full fibre speeds. I use a Ubiquity Edge Router Lite on my Snap connection.

tantesusi

14 posts

Geek

#1286405 17-Apr-2015 16:00

Just a bit of update and give appreciation to snap

Early this week the support team suddenly rang me and explain the misunderstanding between the teams. Long story short my credit history was actually fine and now they will proceed getting my house connected.

But unfortunately turned out next available date for the installer in this case Chorus is early May. What a pity (not snap faults tough)

Thank you snap

hio77

12999 posts

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Lizard Networks

#1286409 17-Apr-2015 16:02

tantesusi: Just a bit of update and give appreciation to snap Early this week the support team suddenly rang me and explain the misunderstanding between the teams. Long story short my credit history was actually fine and now they will proceed getting my house connected. But unfortunately turned out next available date for the installer in this case Chorus is early May. What a pity (not snap faults tough) Thank you snap

Great to hear this turned out good for you :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

tantesusi

14 posts

Geek

#1286414 17-Apr-2015 16:07

hio77:
tantesusi: Just a bit of update and give appreciation to snap Early this week the support team suddenly rang me and explain the misunderstanding between the teams. Long story short my credit history was actually fine and now they will proceed getting my house connected. But unfortunately turned out next available date for the installer in this case Chorus is early May. What a pity (not snap faults tough) Thank you snap

Great to hear this turned out good for you :)

Thanks..Hopefully Chorus don't get things delayed

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