2degrees - when will the pain end?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees - when will the pain end?

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#3116337 15-Aug-2023 17:10

Bluntj:

Why do you think Skinny is on the way out?

Got that impression from a post I read on here previously. Maybe it was Bigpipe instead?

concordnz

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#3116338 15-Aug-2023 17:10

I had excellent service from Voyager the 1-2 times I've needed to contact them.

You would be silly to go with a 'no support' provider,
If you are WFH or feel that your Internet connection is in any way 'essential'

It's like putting cheap snow tires on a car and expecting them to be safe and perform.

Referral link = https://refer.voyager.nz/6G2G8ENRG

xpd

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#3116339 15-Aug-2023 17:11

You can deal with them on Twitter, can be hit and miss but last time I renewed, just did it all there.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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rugrat

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#3116402 15-Aug-2023 18:00

xpd:

You can deal with them on Twitter, can be hit and miss but last time I renewed, just did it all there.

Thanks. Everything is working as should so if can get a reasonable price will stay.

Never know what will break when change. Had teething problems with couple of changes. They all got sorted in end though.

Bluntj

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#3116489 15-Aug-2023 21:23

quickymart:

Bluntj:

Why do you think Skinny is on the way out?

Got that impression from a post I read on here previously. Maybe it was Bigpipe instead?

You need to be careful with your assumptions.

xpd

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#3116530 16-Aug-2023 06:53

quickymart:

Bluntj:

Why do you think Skinny is on the way out?

Got that impression from a post I read on here previously. Maybe it was Bigpipe instead?

Other way round.... everyone on BigPipe started seeing their billing was from Skinny etc.

BP have been extremely quiet, so while they still exist, I think new customers are pushed to the Skinny brand.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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quickymart

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#3116896 16-Aug-2023 19:40

That's what I was thinking of - Bigpipe, not Skinny.

Equinox IT

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PottsyNZ

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#3119384 23-Aug-2023 15:20

Just got an email from a NZ based rep (yay!) saying that hadn't applied the static ip (after I tried twice to get it done) and she will do it now.

Whatever company they are outsourcing to for the general help desk is highly ineffective and whatever low price they're charging, it's still too high.

demeter23

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#3119535 23-Aug-2023 20:33

I requested a static IP on the 28th July, acknowledged by 2degrees on the 7th August and I'm still waiting for it to be applied.....almost a month on. Crazy.

quickymart

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#3119640 24-Aug-2023 08:18

I don't think 2degrees is going to be as highly recommended around here anymore, sadly - well, not as much as it used to be anyway. They really need to fix up their phone support service.

lxsw20

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#3121559 29-Aug-2023 11:58

I cancelled 2Degrees after the $5 price rise. Was told I'd have to pay a Contract Termination Penalty, I said thats not what the email says and the agent said fine, no charge. Guess what invoice I got today in my emails?.

This is the exact wording on their website:

We’d be sad to see you go, but if you decide that you want to cancel your broadband plan, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and you can do so without incurring early exit or notice period fees – even if you’re in a fixed-term plan. If you’re renting a modem from us, you’ll still need to return it or charges may apply.

I can't wait to spend another hour on the phone sorting this one out.

freitasm

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#3121592 29-Aug-2023 13:31

And report to the Commerce Commission.

SaskiaDonnell

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#3121594 29-Aug-2023 13:51

Hey!

So sorry for the frustrating experience you've had so far! Let me work some social media fairy magic and bypass the call for you. Please message me your account and contact information and I'll get someone to contact you.

lxsw20:

I cancelled 2Degrees after the $5 price rise. Was told I'd have to pay a Contract Termination Penalty, I said thats not what the email says and the agent said fine, no charge. Guess what invoice I got today in my emails?.

This is the exact wording on their website:

We’d be sad to see you go, but if you decide that you want to cancel your broadband plan, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and you can do so without incurring early exit or notice period fees – even if you’re in a fixed-term plan. If you’re renting a modem from us, you’ll still need to return it or charges may apply.

I can't wait to spend another hour on the phone sorting this one out.

kennedybaird

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#3121599 29-Aug-2023 14:24

So, to avoid predatory practices, 2degrees customer's need to bypass standard protocols and happen upon someone who works at 2degrees?

SaskiaDonnell:

Hey!

So sorry for the frustrating experience you've had so far! Let me work some social media fairy magic and bypass the call for you. Please message me your account and contact information and I'll get someone to contact you.

lxsw20:

I cancelled 2Degrees after the $5 price rise. Was told I'd have to pay a Contract Termination Penalty, I said thats not what the email says and the agent said fine, no charge. Guess what invoice I got today in my emails?.

This is the exact wording on their website:

We’d be sad to see you go, but if you decide that you want to cancel your broadband plan, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and you can do so without incurring early exit or notice period fees – even if you’re in a fixed-term plan. If you’re renting a modem from us, you’ll still need to return it or charges may apply.

I can't wait to spend another hour on the phone sorting this one out.

SaskiaDonnell

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#3121601 29-Aug-2023 14:29

Hey! No protocols being bypassed here, reaching out on social media (or haphazardly monitored forums) is another way to get in touch with our customer care team :) The call I mentioned bypassing was the one the customer intended to make to follow up on the situation, which was unnecessary since I had seen the message here and could chase this up for them. Sorry for any confusion around the wording I chose!

kennedybaird:

So, to avoid predatory practices, 2degrees customer's need to bypass standard protocols and happen upon someone who works at 2degrees?

SaskiaDonnell:

Hey!

So sorry for the frustrating experience you've had so far! Let me work some social media fairy magic and bypass the call for you. Please message me your account and contact information and I'll get someone to contact you.

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