International Bandwidth on its way

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › International Bandwidth on its way

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khull

1245 posts

Uber Geek

#403242 11-Nov-2010 09:14

Update: It is your capacity. Streamed the same video this morning after 7am and was pulling 2.4MB/s

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#403379 11-Nov-2010 13:16

khull: Update: It is your capacity. Streamed the same video this morning after 7am and was pulling 2.4MB/s

Thats why we need the IP addresses of the source you are havnig issues from, so we can double check.

engty

33 posts

Geek

#406355 18-Nov-2010 17:58

Emp: Could you also profile some plans for exclusive gaming perhaps, I know you setup lines for WoW, but also HoN, SC2 and FFXIV Online too would be great ^^

Glad to hear this, would be nice to get a good email and a discount for anyone with bad service with the speeds and over 100 disconnects in the last month..... -.-"...

Would be great if Orcon could do the same for LOTRO (Lord of the Rings Online)

:-)

Athlonite

1828 posts

Uber Geek
Inactive user

#406858 19-Nov-2010 17:59

I had a friend on the techpowerup forums do an speed test from his connection in the U.S. to both wellington and auckland and guess what the speed he got from wellington far outstripped that from auckland (maybe the server speedtest.net uses in aucks is a slow pieace of just dont know) but when you get 104mbps from wellington down to 4.4mbps from auckland WTF

Falconz

67 posts

Master Geek

#406860 19-Nov-2010 18:02

The auckland one is on xnet

Athlonite

1828 posts

Uber Geek
Inactive user

#407041 20-Nov-2010 11:31

so xnet looks really slow then I'd hate to have them as an ISP thats rubbish

bitserf

101 posts

Master Geek

#411430 30-Nov-2010 22:41

Just curious, as I don't know how these things work, what does it mean when international bandwidth is "on its way"?

Do Orcon wait until international speeds are slow enough that the complaint volumes rise heavily, and then "order bandwidth" which temporarily assuages the problem, but expires at some point, leading to the next cycle of complaints?

Just-in-time bandwidth seems like a sure-fire way to bleed customers.

I would have thought they have a fixed couple of gigabits of pipe and order more capacity as network utilization increases and/or customers are added.

Telecom, bless their tiny data cap souls, seem to do better at delivering consistent performance, from my recollection.

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Athlonite

1828 posts

Uber Geek
Inactive user

#411882 2-Dec-2010 05:02

that would be just about how it works for Orcon as they seem to constantly run out of international bandwidth on a regular basis then they buy a wee bit more and alls good for a few days then it's back to cr@p... If I could get from telecom what i get at orcon in regards to DATA cap then I'd be there but I'm not interested in paying their exorbitant costs for 30GB a month

muppet

2570 posts

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Trusted

#411886 2-Dec-2010 06:54

bitserf: Just curious, as I don't know how these things work, what does it mean when international bandwidth is "on its way"?

Do Orcon wait until international speeds are slow enough that the complaint volumes rise heavily, and then "order bandwidth" which temporarily assuages the problem, but expires at some point, leading to the next cycle of complaints?

Just-in-time bandwidth seems like a sure-fire way to bleed customers.

I would have thought they have a fixed couple of gigabits of pipe and order more capacity as network utilization increases and/or customers are added.

Telecom, bless their tiny data cap souls, seem to do better at delivering consistent performance, from my recollection.

Most (not all) ISP's buy a set speed of International capacity. Let's say Orcon are buying 200Mb/s for the sake of discussion.

They are probably being delivered this service over a physical 1Gb/s link. But their upstream rate shape the connection to 200Mb/s.

After a few days/weeks of that 200Mb/s being totally chocked up during peak hours, they will probably order another 20Mb/s. And then another 30Mb/s in 2 months time etc.

The natural question is "why buy a rate-shaped connection, why not just have a huge unlimited pipe that never chokes up?" and the answer's pretty simple: Bill shock.
While it's possible for their upstream to bill them on 95th percentile, it means they don't quite know how big of a bill they're going to get. Especially when all their users suddenly realise there's no more congestion and go nuts.

The reason it takes a while sometimes to turn up this bandwidth can be to do with the billing relationship between the ISP and their upstream. Contracts have to be signed, prices renegotiated etc.

Just from reading this thread, it sounds like some other work had to take place as well, upgrades of physical interfaces or similar.

Anyway, my point is that these things can seem simple and "oh so easy" when in fact their not. I'm sure the technical people at Orcon can turn up bandwidth at a moment's notice. But there's the commercial/financial aspect as well. So many people on here whinge about cost - the ISPs have to worry about it too because despite what people seem to want to think, being an ISP doesn't mean the money just starts falling from the sky for unlimited bandwidth upgrades.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

Athlonite

1828 posts

Uber Geek
Inactive user

#412252 2-Dec-2010 20:28

@Muppet your statement is no concern of the users it's down to the ISP to cope with what it's user base uses and as it's pretty much an month on month thing with Orcon just means their failing to do what is necessary to cope they've known for years now when it's busy and when it's not on their systems but nothing seems to change

muppet

2570 posts

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Trusted

#412258 2-Dec-2010 20:35

Athlonite: @Muppet your statement is no concern of the users

Where'd I say it was?

I was replying to bitserf. I was just showing why turning up bandwidth isn't always as easy as people think it is. I'm not excusing bad planning or poor customer service.

But thanks.

PS: Puncuation. Invented for a reason.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

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