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sbiddle:Brendan:deadlyllama: Write them a letter (on paper) setting out the problem and tell them that you will take the case to the disputes tribunal if they do not resolve it.
If they don't resolve it, take the case to the disputes tribunal. But you're unlikely to get this far.
If I was a Snap customer and they sold me an expensive router, then upgraded its firmware so that a feature I needed vanished, I'd be spitting tacks too.
Thanks, i might just have to do that.
Yes, it is in fact a feature I used regularly - as in daily. I have a set of useful utilities, install files, drivers etc on it that I use for repairing computers for clients in another room. I use it via wifi, so high performance NAS wouldn't make a difference.
My understanding is FTP and HTTP access to the USB drive are still available, it's only SMB access that has been removed. Have you tried either of these as a solution?
Yes.
The HTTP interface is annoying, and I found it laggy, and awkward to add files. It also requires the browser to access it, and often this is the very thing that is faulty and virus infested. I prefer to not use IE on default installs, as it is an exploit magnet. One of the files I like to get from the NAS is that stand alone Chrome installer, along with avast (for those who don't have a virus killer), etc. Malwarebytes, various other apps. Sometimes I have to do file recovery from an off-line PE disk etc, and having access to SMB is simply easier.
FTP works, but requires and FTP client. I could use any number of these, but I try to avoid installing extra software that I then have to uninstall; lots of them leave files and registry entries behind. I don't like that. I might as well use a usb stick.
A simple drag and drop SMB is what I paid for. I did not expect masses of performance, fancy allocation interfaces or even user accounts. I like to have the files centralized, and easily updated and accessed from several locations at once. I like to be able to download drivers or apps from one (working) machine, and SMB them from the other. I like to be able to back up small amounts of files from the machine to the SMB share, for later restoring (collections of book marks, handfuls of pictures, etc).
Nothing heavy. Be surprised if any of it totaled 500MB. If it does, I use a external HD.
Since the machines typically need to access the internet for updates from MS anyway, they net LAN access anyway. So why not simplyfy the whole process and use SMB for the odd little file too?
Most of the use however is for streaming music and mp4 files, and backing up my growing collection of pictures from my smartphones. I like to hack smartphones as a hobby, so there are a number of rom files, nandroid backups, etc as well.
My ultimate goal is to scrape together enough spare parts to build a readyNAS machine. Perhaps a media server too, on a hypervisor virtual machine. But that'll have to wait a a while until I have the money.
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