PSA - Orcon has a 30 day 'notice of cancellation' period in an Open Term Contract. Just got stung a months fee for nothing.

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › PSA - Orcon has a 30 day 'notice of cancellation' period in an Open Term Contract. Just got stung a months fee for nothing.

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MikeB4

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#2743573 13-Jul-2021 10:51

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My wife worked for three years with a Telco and they are not the most, how should I put it?, they play loose with the varies laws and as for customer service they talk the talk but don't walk the walk. With our business we have to occasionally work with telcos but hopefully that will be very minimal.

antonknee

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#2743580 13-Jul-2021 11:14

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mrdrifter:

sbiddle:

Everybody so far seems to have overlooked what is one of the super obvious reasons why this is a standard requirement with pretty much every RSP in existence - pretty much every RSP changes for broadband monthly in advance. Such policies are pretty much standard across other pay in advance/subscription style businesses where you're required to give notice equal to the billing period.

I can't see why anybody would not see the logic in giving notice to avoid paying for an extra month that you'll have no way of using.

I think this one is pretty key though. If you have paid in advance, as long as you give notice any time prior to the next billing cycle (with some fair turnaround time for processing the request, etc.), why should 30 days be required? (ignoring the fine print in the contract that says 'because you need to' and assuming you had paid your bill). - I think this is also really what @antonknee is saying as well. In this scenario, the RSP and Chorus have been paid and the only person missing out would be the subscriber who might miss out on 1-30 days of the month they paid in advance.

That's exactly it. Beyond it being convenient for the RSP, because they want an extra 30 days' revenue or because Chorus charges them in advance (again not my problem as the consumer - in my business, my relationship with my input providers and my customers are totally separate), why should 30 days' be required?

Oblivian

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#2743588 13-Jul-2021 11:35

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Right. We're getting nowhere clearly until customer is right.

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